Monster Tree Service Grand Rapids
2025-10-24T01:33:10.433Z
If I could give it a negative one star I would!! I had a guy come out, did a walk around my entire property. Explained what it was that I needed now and what I know I would need in the future, being 2026. Asked if he would send me two separate quotes, one for the work needed now and one for the later. He said yes, gave some great tips on a large maple tree in my far backyard, mentioned how they would need to get through my gates to bring their machine in the backyard to get to the two Sycamore trees and he left stating I would get a quote within a week. A week went by, a week and a half, almost two weeks and nothing. I called the company, they finally sent out a quote two days after. INCORRECT! They were trying to group the later work in with what I asked for first. Three different quotes on the paper, all separate items and NOTHING of what I asked. This foolishness took place three times and I had to call three times, because each quote sent back to me was the items moved around still adding the future project with the current project and leaving off a part of the current project to add in a different quote. That last time I called spoke with some woman who sounds inebriated when answering the phone, she asked for me to give the information to her, that possibly the guy may have misunderstood what I was asking for and that she'd make sure they update it and send it w/in a week. Gave it to her, she mentioned how simple that was and that she thought it was clear what I was asking for. It was Concise.........Clear as faucet water what I asked for Maple tree in front yard trim back branches, Sycamore tree in backyard trim back branches that were too close to the house. Far back Maple tree since it was splitting to be taken care of spring 2026. Giving her this information almost two weeks ago and still NO UPDATED QUOTE!! Very Poor Business.
If I could give it a negative one star I would!! I had a guy come out, did a walk around my entire property. Explained what it was that I needed now a... More