Balboa Dentistry
2026-07-10T01:23:26.518Z
When I first visited their office in April 2026 for X-rays and a full exam, I paid upfront and later received the insurance reimbursement check, which was mailed directly to my residence. For my second visit on May 26, 2026, I paid upfront for one tooth filling and a dental cleaning. I explained that I would return at a later date to complete the remaining fillings because I needed to budget for the additional expense.However, while I was in the dental chair, their staff decided to proceed with all of the remaining fillings without ever asking. I paid $605 for the services I had agreed to receive and understood what portion my insurance company would reimburse me for.During my phone conversation with their front desk employee, they explained that the insurance company mailed my reimbursement check to their office instead of sending it directly to me, as they had done after my first visit. Since they chose to complete all of the fillings during that appointment, the upfront payment I made was never returned to me as I had planned and budgeted for. I never received my reimbursement but I did receive an additional statement of $461 dollars. Unfortunately, their office unilaterally decided to accelerate payment for services by changing the agreed-upon treatment plan while I was on that dental chair. The outcome from this situation was hurtful, especially when I had every intention of returning to complete the additional fillings and paying the remaining balance as I do with all of my other financial obligations in full and in a timely manner.I had spoken with my insurance company, and they confirmed that because they mailed the reimbursement check to their office, it would be their responsibility to forward it to me.I hope if you're new to this location and are reading this, you wont have a scam situation left to deal with as myself and others had to. If you do decide to go to this place, best of luck to you.