2026-07-13T10:40:01.823Z

I am extremely disappointed with my experience.I paid in full for an Arctic Ice Bath in May/June 2025 after being advised the lead time would be approximately 60 business days.More than a year later, I have still not received the product.During this time I repeatedly contacted the business by email, phone and other methods seeking updates. I was advised in January 2026 that my ice bath had been completed and dispatched and would arrive in Tasmania within approximately 14 days. It never arrived, and my subsequent attempts to contact the business have gone unanswered.I have since lodged a complaint with Consumer Protection WA and commenced legal proceedings to recover my money.This review reflects my personal experience. Based on what has happened to me, I cannot recommend purchasing from this business.

2025-10-12T07:39:22.144Z

Had our new ice bath installed today…. So excited!!! Fantastic service and Jaylon is a very professional and knowledgeable. Delivery very quick and way better than messing around with a blow up plastic bath and home made ice. Thankyou Artic … we are heaven !

2025-10-10T03:06:40.113Z

Amazing install & super helpful!

2025-09-03T09:56:01.864Z

Worst purchasing experience I have ever had.Took 7 months to receive Ice bath, Jaylon the builder/owner has completely ghosted me stopped communicating months ago. I was told I would receive complimentary filters, got none, got no post purchase help with setting up, still currently trying to get some set up help. Also dubious I got ceramic coating I paid $1000 for.Stay away from this company!!!

2025-08-22T10:14:31.259Z

Excellent super friendly promt and informative. Stoked with the whole process.

2025-06-24T11:12:17.791Z

Awesome job! Super helpful, friendly and quick! Great product highly recommend and can’t wait for the sauna!

2025-05-26T02:06:10.017Z

Exceptional after Sales service. An amazing product that performs exactly as it should. Highly recommend using these guys if you require a high-quality, efficient Icebath.

2025-05-26T02:06:10.017Z

Exceptional after Sales service. An amazing product that performs exactly as it should. Highly recommend using these guys if you require a high-quality, efficient Icebath.

2025-05-25T12:07:06.852Z

Purchased an ice bath 2 months ago and they've been super easy to deal with. Had a wait time of 2 weeks and it was delivered on time as promised. At first I thought it was a lot to spend but when I realised all the work that goes into making them it's definitely worth the money.

2025-05-22T10:46:11.613Z

Jaylon installed our new ice bath. Very professional and we enjoyed the induction into cold water therapy.

2025-05-22T01:33:18.475Z

Fantastic set up very professional and located it with ease in a difficult location many steps and panel removals, would recommend this for anyone. Very polite and respectful as well.

2025-05-10T12:46:04.088Z

Wow, yes, love my new ice bath!!Cold as ##%$! Glad I splashed out and got the SAUNA as well!!! Now I'm toasty and numb.Ready to hit FIFO again, sorted out the aches from that dam decline.🤣🤣Thanks Artic ice-bath and sauna.

2025-05-07T12:28:49.705Z

Loving the new sauna from Arctic, went with the 6 person black series traditional sauna.First few times using it have been really good so far, satisfied with the cost given the good quality of the product and the customer experience I had. Would recommend to others looking for similar set ups.

2025-03-31T03:47:36.134Z

Very quick and profession and polite

2025-03-23T08:57:50.668Z

Jaylon was extremely helpful setting up my ice bath. I love it. Thanks arctic ice bath and sauna I love it!

2025-03-06T10:09:27.137Z

Jaylon is really helpful and informative👍Can’t wait to try our new Ice bath 🥶Highly recommended 👍👍👍

2025-02-09T00:26:14.449Z

Very professional and ice bath looks great.Thanks Jaylon!

2025-01-08T23:53:44.417Z

Brilliant installation

2024-11-24T10:10:06.065Z

Great finishing. Thanks

2024-11-17T11:50:14.266Z

The team at Arctic ice bath and sauna have been a absolute dream to deal with from inquiry to delivery and install. The journey has been simple and easy.