Scenic Rim Retaining Wall Builders
2025-12-12T01:53:47.255Z
Built my retaining wall way too high, so now I have to spend more money on installing drainage because the land falls towards my house. One would think that with over 12 years in the business that the minimum standard would be to build the retaining wall at a lower level than the slab to avoid these kind of problems. I really didn't want to do a negative review because I found both Jake and Brittany pleasant to deal with, but this wall is a never ending headache to me. I had to do a site cut for a pool installation today and this really highlighted how high the wall is in the back of my property. In the front of the property the very 1st sleeper is almost half a meter higher than my driveway. The whole concrete base of the post is sticking out the ground. It's really disappointing that I spent my hard earned money on this and what I got in return was subpar workmanship.I would not recommend this business to anyone and have already talked one of my neighbours out of engaging them for his wall. I see many good reviews on here for them, unfortunately my experience was the polar opposite.Just in response to your comments JakeI need to clarify several inaccuracies in your response, because what you’ve stated does not reflect what actually happened.1. I was never advised to get a professional site cut.At no point did you recommend this, and I wasn’t even informed when you started your own site cut. I only found out you were on my property because my neighbours phoned me angry that you had driven machinery over their land. That was the first notification I received that you were even on-site.2. I never instructed you to build the wall to the project builder’s site cut.I have every email between us, and that instruction does not exist anywhere.All I asked for was a retaining wall so I could have a flat backyard. You quoted the job based on my request, I accepted, and I trusted your experience to construct it properly. Any claim that I directed the wall height is simply incorrect.3. I paid for a 32-metre retaining wall at 1 metre high — but received a 600 mm wall.The wall supplied is almost half the height of what was quoted and paid for. It is so low that the colourbond fence plinth now sits higher than the retaining wall, which clearly shows the wall was not built to the agreed height.4. The footing you claim became exposed because of the pool works is beside my driveway, nowhere near the pool.My pool is 1.5 metres away from the retaining wall, in the backyard.The exposed concrete base you’re referring to is at the front of the property next to the driveway. These areas are completely unrelated, so blaming the pool excavation for that footing exposure is incorrect.5. The wall was never backfilled as quoted.The fill you left in my backyard, which came from your site cut, was never placed behind the wall. I had to pay someone else to come in afterwards to move that soil and properly backfill behind the wall. This contradicts your claim that everything was completed before any later works.6. With 12 years’ experience, there is a clear duty of care to warn clients when a wall design or height will cause drainage problems, expose footings, or create long-term issues. I can't see how a dumpy level was even used on site with the bottom of the lowest sleeper being around 300mm higher than the alfresco. Again, the alfresco was already there when the wall got built.I will not be amending my review and will stick with the one star. You're more than welcome to drive by and have a look at the post with the concrete footing sticking out of the ground.RegardsDonavan