AI Summary
Consistently praised for fast, often same‑day response and quick arrival times.
Office staff are responsive and effective at scheduling and communicating appointments.
Technicians are professional, courteous, and take time to explain problems and solutions clearly.
Frequent use of camera inspections, locators and high‑pressure cleaning or trenchless techniques to diagnose and fix issues thoroughly.
Services cover simple fixes (valves, unclogs) through installations and complex sewer work, including commercial jobs.
Work is performed cleanly, with attention to protecting property and sanitizing and restoring affected areas.
Pricing and recommendations are reported as transparent and fair, with warranties provided on some repairs.
Technicians emphasize prevention and offer guidance to avoid repeat issues.
Drawbacks noted: services may cost more than the lowest‑priced competitors.
More extensive solutions (relining or full pipe replacement) can represent a significant investment, though options are explained clearly.
Overall, reviewers describe reliable, professional service focused on long‑term fixes rather than quick temporary patches.
kevin chavez - Premier 1 plumbing inc
5
5
1
Nataly Preciado
2026-03-27T20:25:38.655Z
This plumber truly is the best! I have had great experiences every time. They promptly respond with quotes and availability and are out here super fast even for "non urgent/emergency" issues. All the employees are very professional, the problems are always solved, and the pricing is transparent and fair. Most recently Victor responded to a sink issue I had and I was very satisfied with his great communication, professionalism, and explanation of the issue.
Mar 27, 2026
This plumber truly is the best! I have had great experiences every time. They promptly respond with quotes and availability and are out here super fas... More
Nataly Preciado
kevin chavez - Premier 1 plumbing inc
5
5
1
Kidist Nega
2026-03-27T20:08:15.218Z
Our kitchen sink had been clogged for days, and we finally decided to call Premier. Junior came out and did an excellent job. He quickly identified the problem was a clogged kitchen drain pipe and replaced the damaged section to fully resolve the issue. He was professional, thorough, and went above and beyond to make sure everything was working perfectly before he left. I would definitely recommend them to anyone in need of reliable plumbing services!
Mar 27, 2026
Our kitchen sink had been clogged for days, and we finally decided to call Premier. Junior came out and did an excellent job. He quickly identified th... More
Kidist Nega
kevin chavez - Premier 1 plumbing inc
5
5
1
harasha Jones
2026-03-24T19:26:31.124Z
Picked this team after a quick google search, and they were here within 45 minutes in the middle of the day! Hired them for a drain clean and the kitchen drains were working back to normal!Thanks
Mar 24, 2026
Picked this team after a quick google search, and they were here within 45 minutes in the middle of the day! Hired them for a drain clean and the kitc... More
harasha Jones
kevin chavez - Premier 1 plumbing inc
5
5
1
Kiana Rodriguez
2026-03-19T21:28:34.040Z
We had significant tree root intrusion in our sewer line and ultimately needed a full sewage pipe replacement. From the beginning, their team was honest, knowledgeable, and incredibly efficient. They took the time to thoroughly explain what was happening, why replacement was necessary, and what preventative measures we could take to avoid future root damage.What really stood out to me was their proactive approach. I've worked with other companies in the past who simply fixed the immediate issue without offering any guidance on how to prevent it from happening again. This team genuinely had our best interest in mind and made sure we felt confident about the long run for us.The job was completed properly, the pricing was fair and transparent, and the entire process was handled with professionalism from start to finish. I highly recommend them to anyone dealing with sewer line or root intrusion issues.
Mar 19, 2026
We had significant tree root intrusion in our sewer line and ultimately needed a full sewage pipe replacement. From the beginning, their team was hone... More
Kiana Rodriguez
kevin chavez - Premier 1 plumbing inc
5
5
1
Jayla Kains
2026-03-18T21:36:17.358Z
I had to call Junior because I was about to lose my mind dealing with a backup in the laundry room that was starting to flood the garage. I’ve been looking for a decent drain cleaning service nearby that wouldn't make me wait three days for an appointment, and he actually showed up the same afternoon I called. He didn't just shove a snake down the pipe and leave; he actually showed me the buildup on his camera and explained why the old cast iron was catching so much lint. It is such a relief to find a guy who takes the time to do the job right and even helped me move a few heavy soaked boxes out of the way so the floor could dry. If you want someone who is actually honest about what’s going on with your pipes and doesn't charge a fortune for a house call, he is definitely the person to ask for.
Mar 18, 2026
I had to call Junior because I was about to lose my mind dealing with a backup in the laundry room that was starting to flood the garage. I’ve been lo... More
Jayla Kains
kevin chavez - Premier 1 plumbing inc
5
5
1
Jazmin Jimenez
2026-03-18T20:19:41.070Z
Our old water heater was this giant rusty eyesore taking up too much space and it finally started leaking everywhere last Tuesday. I was totally over having to wait twenty minutes for a warm shower, so I asked about a tankless installation in Burbank to just get rid of the tank entirely. Kevin from Premier 1 was so awesome and showed me exactly how the new unit would mount on the wall to save a ton of space for our vacuum and luggage. He didn't even leave a single copper scrap on the floor and now the hot water literally never runs out no matter how many loads of laundry I do.
Mar 18, 2026
Our old water heater was this giant rusty eyesore taking up too much space and it finally started leaking everywhere last Tuesday. I was totally over ... More
Jazmin Jimenez
kevin chavez - Premier 1 plumbing inc
5
5
1
Benjamin Bernabe
2026-03-17T19:40:17.814Z
needed to have a new 3hole kitchen faucet installed so I called Kevin, who did excellent work for me a year ago when I had a leak from my upstairs bathroom. He was able to find and repair the leak. This time he was able to see me the day after I called him. He did a great job installing the faucet set and he also ended replacing my regulator as it was 15 years old and the reading was higher than normal. I took his advice and decided that a pound of prevention.... I feel better for having done it and I was happy with the way the kitchen faucet turned out. Thanks Kevin!!!
Mar 17, 2026
needed to have a new 3hole kitchen faucet installed so I called Kevin, who did excellent work for me a year ago when I had a leak from my upstairs bat... More
Benjamin Bernabe
kevin chavez - Premier 1 plumbing inc
5
5
1
Foram Patel
2026-03-16T18:34:56.471Z
David and Jose, also known as El Maestro, came out to my restaurant late in the evening after we had been dealing with ongoing sewage backups in our restroom. After finally having enough of the issue, I contacted Premier 1 Plumbing and spoke with Devon, who was extremely helpful and scheduled us the very same day.David and Jose arrived within 2–3 hours, quickly located the problem, and explained exactly what was going on. They even scheduled the repair for Sunday night so it wouldn’t interfere with our restaurant’s business hours.They did a phenomenal job from start to finish. Professional, knowledgeable, and very considerate of our business operations. I highly recommend Premier 1 Plumbing for any commercial plumbing work.
Mar 16, 2026
David and Jose, also known as El Maestro, came out to my restaurant late in the evening after we had been dealing with ongoing sewage backups in our r... More
Foram Patel
kevin chavez - Premier 1 plumbing inc
5
5
1
Clarissa Cuevas Hernandez
2026-03-16T18:21:39.520Z
I was dreading this call because the drains in my new place have been acting up since last week. I finally got around to fixing the issue today and called in to speak with Alexis in the office. She was super helpful and managed to squeeze me in for a sam -day appointment. Junior and the Premier 1 team arrived right on time and performed a main sewer line inspection for us using a camera. They showed me the footage on the screen and explained exactly where the tree roots were breaking through. They didn't push for a massive replacement and just gave me the facts. Hard to find that kind of honesty these days.
Mar 16, 2026
I was dreading this call because the drains in my new place have been acting up since last week. I finally got around to fixing the issue today and ca... More
Clarissa Cuevas Hernandez
kevin chavez - Premier 1 plumbing inc
5
5
1
cherish hope
2026-03-10T19:04:54.425Z
Premier 1 Plumbing has always taken great care of my apartment buildings across in Burbank and Glendale. They recently replaced a very old sewer pipe that had been causing issues for decades. The team handled everything from the excavation to installing the concrete patch afterward. The work was done professionally and efficiently. I highly recommend them and will definitely continue working with Premier 1 Plumbing.
Mar 10, 2026
Premier 1 Plumbing has always taken great care of my apartment buildings across in Burbank and Glendale. They recently replaced a very old sewer pipe ... More
cherish hope
kevin chavez - Premier 1 plumbing inc
5
5
1
Tamunotonye Boma-Iyaye
2026-03-03T21:19:02.899Z
My sister actually told me to give these guys a call since she had a nightmare with her drains last year and David was the one who came out for our sewer line inspection. I was worried about some slow movement in the guest bath but he ran the scope all the way to the city main and showed me exactly where the buildup was starting to settle. It was a relief that he didn't just tell me the line was fine but actually pointed out the specific joints that might give us trouble down the road so we can keep an eye on them. Having a clear video of what is actually happening under the slab makes it way easier to plan for maintenance before something actually breaks.
Mar 03, 2026
My sister actually told me to give these guys a call since she had a nightmare with her drains last year and David was the one who came out for our se... More
Tamunotonye Boma-Iyaye
kevin chavez - Premier 1 plumbing inc
5
5
1
Sharon Garcia
2026-03-03T20:36:54.341Z
I noticed some weird damp spots in the yard near the main line and was dreading having the whole lawn dug up for a repair. Alexis was great at communicating the entire trenchless pipe repair process and walked me through how they could reline the existing pipe from the inside instead. It was actually pretty cool to see the camera footage of the roots and then hear exactly how the epoxy liner would seal everything up without a backhoe ruining my landscaping. Having someone who actually explains the timeline and the tech behind the fix made me feel way more confident about the whole investment.
Mar 03, 2026
I noticed some weird damp spots in the yard near the main line and was dreading having the whole lawn dug up for a repair. Alexis was great at communi... More
Sharon Garcia
kevin chavez - Premier 1 plumbing inc
5
5
1
Lillian Harden
2026-03-02T20:08:20.376Z
Every time we ran the dishwasher the kitchen sink would start gurgling and backing up into the basins. Kevin the owner is the best plumber in burbank because he actually took the time to snake the vent pipe on the roof instead of just plunging the sink like the last guy did. That finally cleared the air pocket and everything has been draining perfectly for a week now. He is the only person I trust with the pipes in this old house.
Mar 02, 2026
Every time we ran the dishwasher the kitchen sink would start gurgling and backing up into the basins. Kevin the owner is the best plumber in burbank ... More
Lillian Harden
kevin chavez - Premier 1 plumbing inc
5
5
1
Kenunique Sasser
2026-03-02T19:17:30.215Z
The guest bathroom was a total mess after the toilet overflowed and I couldn't get the shutoff valve to budge. I was talking to Alexis in the office and within an hour Junior was at our door helping us with our clogged drains. He swapped out the old seized valve and cleared the obstruction in the main line in no time. It was a stressful morning but the quick response from the team made it manageable.
Mar 02, 2026
The guest bathroom was a total mess after the toilet overflowed and I couldn't get the shutoff valve to budge. I was talking to Alexis in the office a... More
Kenunique Sasser
kevin chavez - Premier 1 plumbing inc
5
5
1
Chareena-Alexa Pascua
2026-02-27T19:56:00.948Z
The kitchen sink had been backing up for a week and a simple snake wasnt doing anything for the grease buildup in those old Burbank pipes. Alexis in the office was great at setting up everything and it was all on time which started the experience off right. Junior showed up and explained how the hydrojet would actually clear the walls of the pipe instead of just poking a hole in the clog. He was careful not to make a mess under the cabinets and the drains are flowing better than they have in years.
Feb 27, 2026
The kitchen sink had been backing up for a week and a simple snake wasnt doing anything for the grease buildup in those old Burbank pipes. Alexis in t... More
Chareena-Alexa Pascua
kevin chavez - Premier 1 plumbing inc
5
5
1
Genevieve Zendejas
2026-02-26T20:02:18.512Z
We tried Premier 1 Plumbing for the first time this Tuesday and they were just fine! I know there are cheaper options with other drain cleaning services, but we've used those others before and well it sometimes is not quite right. The other companies guys were not so patient/ professional / knowledgeable or concerned with getting it right.
David and Junior used their camera to inspect my drain pipe, they showed me where the problem began and where it was more serious. They used a special tool to locate exactly where the camera head was exactly how deep!
Feb 26, 2026
We tried Premier 1 Plumbing for the first time this Tuesday and they were just fine! I know there are cheaper options with other drain cleaning servic... More
Genevieve Zendejas
kevin chavez - Premier 1 plumbing inc
5
5
1
Veronica
2026-02-25T21:54:16.521Z
I woke up to every homeowner's nightmare when my bathtub started filling up with raw sewage out of nowhere. I called around in a panic and luckily Alexis at the office was super helpful and got a crew sent out to me faster than I expected. Victor, David, and Junior all showed up and honestly they were total lifesavers because they didn't just fix the clog, they actually cleaned and sanitized the entire mess in the bathroom so I didn't have to touch it. They ran a snake through the toilet and eventually figured out that the root intrusion was actually caused by some hack job another company did with the wrong connections a few years back. They ended up installing a proper clean out access and gave me a solid warranty so I don't have to worry about this happening again. My place looks like nothing even happened and I'm just glad to have my house back to normal.
Feb 25, 2026
I woke up to every homeowner's nightmare when my bathtub started filling up with raw sewage out of nowhere. I called around in a panic and luckily Ale... More
Veronica
kevin chavez - Premier 1 plumbing inc
5
5
1
Youmei Li
2026-02-24T22:07:29.344Z
Literally had a puddle forming under my water heater on a Sunday morning and was totally bracing for a huge repair bill. This plumber showed up in like forty minutes and it turned out to just be a loose connection on the intake pipe. He tightened everything up and checked the pressure valve while he was here just to be safe. Super honest guy and didn't even try to charge me an arm and a leg for a weekend house call.
Feb 24, 2026
Literally had a puddle forming under my water heater on a Sunday morning and was totally bracing for a huge repair bill. This plumber showed up in lik... More
Youmei Li
kevin chavez - Premier 1 plumbing inc
5
5
1
Jane Shelton
2026-02-24T22:02:15.690Z
Junior explained that a standard snake was only going to poke a small hole in the clog and that I really needed a full hydrojetting in Pasadena to actually scrub the pipe walls. He showed me the before and after on the monitor and you could see a huge difference in how much gunk was removed from the main line. It is cool to see a technician who actually has the right high pressure equipment to do the job properly instead of just doing a temporary fix. The drains have never flowed this fast since we moved in.
Feb 24, 2026
Junior explained that a standard snake was only going to poke a small hole in the clog and that I really needed a full hydrojetting in Pasadena to act... More
Jane Shelton
kevin chavez - Premier 1 plumbing inc
5
5
1
Sheila Rodas
2026-02-24T21:41:32.609Z
We had water backing up into the downstairs shower every time we ran the washing machine and it was honestly a total nightmare. Alexis in the office was great at coordinating a same day visit and she really lowered my stress level during that first phone call. Kevin and his team did great getting the sewer line cleared and even used a camera to show me that it was just a massive blockage of grease and scale. Knowing that the pipes are actually clear now is such a massive relief for my whole family.
Feb 24, 2026
We had water backing up into the downstairs shower every time we ran the washing machine and it was honestly a total nightmare. Alexis in the office w... More
Sheila Rodas
kevin chavez - Premier 1 plumbing inc
5
5
1
Larity Rich
2026-02-23T21:46:32.338Z
I had a leaky water heater that was starting to pool on the garage floor right as I was heading out for a business trip. The plumber arrived within the window they promised and swapped out the pressure valve without any lingering issues. They were professional and fast which is exactly what I need when my schedule is already packed.
Feb 23, 2026
I had a leaky water heater that was starting to pool on the garage floor right as I was heading out for a business trip. The plumber arrived within th... More
Larity Rich
kevin chavez - Premier 1 plumbing inc
5
5
1
Stephanie Lopez
2026-02-23T21:00:56.356Z
Our kitchen sink was literally acting like a swamp and backing up every single time we ran the disposal. Junior came over and was super chill about the whole mess and got the drain cleaning done in like twenty minutes flat. It is totally nice to be able to do dishes again without having to wait an hour for the water to slowly disappear.
Feb 23, 2026
Our kitchen sink was literally acting like a swamp and backing up every single time we ran the disposal. Junior came over and was super chill about th... More
Stephanie Lopez
kevin chavez - Premier 1 plumbing inc
5
5
1
James Fisher
2026-02-23T20:16:20.140Z
I was so stressed out because our main line kept clogging and I was terrified the pipes were going to burst under the house. Kevin the owner actually stepped in to help us navigate the situation and recommended a hydrojet service to clear out all the old grease and roots in Burbank. It was such a relief to see that high pressure water finally clear the line and know we won't have a backup in the middle of the night.
Feb 23, 2026
I was so stressed out because our main line kept clogging and I was terrified the pipes were going to burst under the house. Kevin the owner actually ... More
James Fisher
kevin chavez - Premier 1 plumbing inc
5
5
1
angel
2025-11-09T00:22:56.072Z
This one was rough. My yard started smelling weird and I had no clue it was the sewer line. They came out with cameras and showed me the pipe was cracked. Replaced the whole line in two days. Not cheap, but they were straight up and didn’t play games with the pricing. Happy it’s over and done with.
Nov 09, 2025
This one was rough. My yard started smelling weird and I had no clue it was the sewer line. They came out with cameras and showed me the pipe was crac... More
angel
kevin chavez - Premier 1 plumbing inc
5
5
1
Jaime Rodriguez
2025-11-08T23:51:55.806Z
Our water heater stopped working outta nowhere. I called these guys and they showed up fast. Junior checked it, fixed the part, and it’s been working fine ever since. No nonsense.
Nov 08, 2025
Our water heater stopped working outta nowhere. I called these guys and they showed up fast. Junior checked it, fixed the part, and it’s been working ... More
Jaime Rodriguez
kevin chavez - Premier 1 plumbing inc
5
5
1
Ashley Ortiz Ramirez
2025-11-07T19:09:17.364Z
Had a backup under the kitchen sink that kept coming back no matter what I tried. Called this local plumber in Burbank and they showed up the same afternoon. They figured it out fast and showed me how the old line was sitting uneven. Fixed it clean and made sure nothing leaked before leaving. What I really liked was how they didn’t rush or try to upsell anything. The place was spotless when they left and the sink drains perfectly now.
Nov 07, 2025
Had a backup under the kitchen sink that kept coming back no matter what I tried. Called this local plumber in Burbank and they showed up the same aft... More
Ashley Ortiz Ramirez
kevin chavez - Premier 1 plumbing inc
5
5
1
qshley
2025-11-07T18:16:40.274Z
My shower kept losing pressure out of nowhere and I couldn’t figure out why. The plumber checked everything and found buildup inside one of the old pipes. Took him less than an hour to clean it out and replace a small piece that was rusted. He tested the water a few times just to be sure before leaving. Everything’s running smooth again. I appreciated that he kept things simple and didn’t make it a huge deal. Real straightforward kind of service.
Nov 07, 2025
My shower kept losing pressure out of nowhere and I couldn’t figure out why. The plumber checked everything and found buildup inside one of the old pi... More
qshley
kevin chavez - Premier 1 plumbing inc
5
5
1
Jasmine Gonzalez
2025-11-05T23:37:01.868Z
We needed a new water line installed and the whole thing went way better than expected. The team took care of everything from start to finish and made sure not to leave any mess behind. What stood out most was how carefully they tested every connection before leaving. rare to see that kind of attention these days.
Nov 05, 2025
We needed a new water line installed and the whole thing went way better than expected. The team took care of everything from start to finish and made... More
Jasmine Gonzalez
kevin chavez - Premier 1 plumbing inc
5
5
1
Aniyah Turner
2025-11-05T20:34:19.223Z
I’m always cautious about calling plumbers, but this experience changed my mind completely. The crew replaced a section of pipe and cleaned the drains so fast it barely felt like a repair job. The work was clean and quiet, and they even followed up later to make sure everything was running smoothly. I’m definitely keeping them on my list.
Nov 05, 2025
I’m always cautious about calling plumbers, but this experience changed my mind completely. The crew replaced a section of pipe and cleaned the drains... More
Aniyah Turner
kevin chavez - Premier 1 plumbing inc
5
5
1
Waspy Blues
2025-11-05T20:08:54.448Z
The team came out to Pasadena and handled a tricky plumbing issue that had been bothering us for weeks. They showed up right on time, diagnosed the problem quickly, and had it repaired by afternoon. The water pressure is finally perfect again and everything looks cleaner than before. I really appreciated how easy they made the whole process.
Nov 05, 2025
The team came out to Pasadena and handled a tricky plumbing issue that had been bothering us for weeks. They showed up right on time, diagnosed the pr... More
Waspy Blues
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