2026-03-13T15:57:43.480Z

Our experience with this company was very disappointing. It took nearly a full year for our equipment to be fully installed and functioning properly. We initially assumed this was an isolated issue, but after working with them on multiple properties (our business, a rental property, and our primary home) within about a year of each other, we experienced similar delays and equipment issues across all three installations.While I understand that others may have had different experiences, ours involved repeated service delays and systems that were not operating correctly for extended periods of time. Despite these ongoing issues, the contracts require a three-year commitment, which makes it very difficult to cancel or move on to another provider.We have now fulfilled the three-year contractual obligation, which is why I feel comfortable sharing this experience publicly.For anyone considering their services, I would strongly recommend reviewing the contract terms carefully and fully understanding the length of the commitment and cancellation limitations before signing.

2025-04-28T20:28:20.814Z

After conducting extensive research on alarm companies and reading dozens and dozens of customer reviews we chose to go with Moment Smart Home for our alarm and camera system purchase and we're so glad we did. Trent was wonderful to work with and helped us choose the exact system we were looking for. He is super knowledgeable and did a fantastic job on the installation as well which was very important to us. We love our new system and will be using Trent for some additional home automations. I highly recommend Trent and Moment Smart Home!

2025-03-07T00:42:57.294Z

Trent is absolutely awesome and was super friendly, detail oriented and very thorough in explaining how everything works. They will save you money and be easier to work with!

2022-08-02T15:59:14.640Z

Trent is very knowledgeable, and very skilled at educating and making sure the home is protected correctly. If you are looking for a alarm system, smart automation, door lock, light, solar, myq LiftMaster and other cool doodads this is the place to make your home smart and safe.

2022-04-10T15:41:18.898Z

Moment Home Security is the best by far. I have dealt with many security companies in the past in residential and commercial, Trent and the team lead the way by far. Install perfect, adding components to the existing system perfect, go ahead and trip your alarm by smoking up the kitchen and boy they call right away to make sure you are ok!!!!!Love these guys and the service. Recommend to all! Thank you, Trent, Glenn and team!

2022-01-05T17:27:16.420Z

my family and I got Moment installed the other day and Trent came to my house and was vary professional got my all hooked up with the beat for my house I would recommend Moment to my family and friends and have. thanks Trent and Glen are installer he was vary helpful when it came for questions.

2021-10-11T19:32:56.650Z

This is a great security system. I've had ADT, and others over the years and highly recommend Moment as superior to others. Thanks for the great service.

2021-01-24T01:59:54.015Z

I have the highest regard for Trenton Kemp and Moment Smart Home! Keep it up!

2020-01-11T02:48:00.125Z

Trent was absolutely fantastic. He made sure we had the best solution for our home at a fair price. He answered all of our questions and concerns and did so in a very polite and non pushy manner.Also, the service technician had excellent service as well. He was very efficient and professional.It is hard to find this quality customer service these days!

2019-09-29T18:42:29.411Z

We switched from a larger home security company to Moment, and are very impressed. Great customer service and product. Would highly recommend.

2019-06-19T18:36:25.627Z

The folks at Smart home for top-notch professional company and people. I have their system in my home and at my place of business. The system is easy to use and they did a professional installation at both locations. I could not be happier working these folks. I’ve had a very good experience I would recommend this system if you are looking for a top-quality alarm system. Milton E Morrison

2019-04-30T02:39:03.862Z

So glad to be getting more safety in my home. Thank you for taking the time to explain the different options and get my home secured. You're a great business!

2019-04-25T22:42:21.069Z

Very nice guy took good care of our home and made it very simple to work with the company

2019-04-16T02:49:26.984Z

Great service, great value, and great options. Very satisfied.

2019-03-15T01:24:44.570Z

2019-02-04T22:58:08.582Z

They took over an existing system and upgraded it at the same time. The service was great and a followup issue was promptly handled

2019-01-16T16:01:06.257Z

They worked hard to get everything working perfectly and did exactly what they said they would do. Very happy with them so far.

2018-11-02T18:44:33.008Z

great price for a great system

2018-10-06T15:40:05.433Z

Great company. Took care of us and did not pressure us into anything. I love working with local companies.

2018-08-25T19:31:55.992Z

I had a fantastic experience with Moment Smart Home. Trent listened to what I wanted and gave me his feedback (no hard sell or pressure). my alarm was installed last week and it’s incredibly user-friendly. The technician who cane out was very friendly and did an excellent job with the installation. The technician was very patient and went over the entire system so both my wife and I feel very comfortable in terms of how to use the system and the app. I would definitely recommend them for all your security needs