Restart Longevity Spa
2026-09-26T19:53:17.794Z
Extremely poor customer service and scheduling experience at Restart Med Spa.I PAID for my appointment in advance three days back. I even received a call from their office beforehand asking if I had any questions, so naturally I assumed my appointment was confirmed two days before.I then drove ONE HOUR to Restart Med Spa and arrived 15 minutes early, only to be told they “couldn’t see my appointment.” Interestingly, they had no problem seeing that my PAYMENT had been received.Despite showing that I had paid, explaining that I had driven an hour, and that their own office had contacted me before the appointment, I was simply told they could not accommodate me.Even more disappointing was the male staff member I dealt with. His attitude came across as extremely rude, dismissive, and completely lacking in basic customer service. There was little effort to resolve the situation or even acknowledge the inconvenience their scheduling issue had caused.Restart Longevity Spa seems to put plenty of effort into advertising on Instagram. I strongly suggest putting that same level of attention into customer service, appointment management, and training staff on how to respectfully handle paying customers.Good Instagram marketing may get someone through the door once. How you treat them when they actually arrive determines whether they ever come back.After wasting two hours of travel time for a prepaid appointment they couldn’t find, I certainly won’t be returning, and based on my experience, I cannot recommend Restart Longevity Spa.