LunaJoy
2023-11-08T20:01:00.185Z
I would have given their services a higher rating if it wasn't for the disorganization that I experienced with this company. I was asked for my information roughly 5 times and they still managed to mess it up each time and I would constantly get messages threatening to cancel my appointment if I did not provide my insurance/ appointment confirmation. That wasn't so bad as they were decent about the mistake, but then I had my appointment which my therapist which ended 10 minutes earlier than the 60 minutes after she recommended that I really think about coming back, quickly pushing me off the call. She also took a call about halfway through taking another 5 minutes, not normally an issue for me but then I got the bill. They charged my $305 for an hour appointment with just a counselor (double the rate they have listed on their site) after telling me I was completely covered which I was referred to them and am 100% covered for their services, then they kept messing up my insurance information and then wouldn't respond when I asked about it. Honestly the session was alright though I felt like she wasn't truly listening to my concerns, but they are not organized very well which is concerning when it comes to mental health. I don't want another stressor added to my already stressful life.
I would have given their services a higher rating if it wasn't for the disorganization that I experienced with this company. I was asked for my inform... More