Di Milano Nails & Spa REDLANDS
2026-04-13T22:15:57.934Z
I came here for a mani/pedi and I’m really disappointed with my experience here, mainly due to the lack of communication and the price I was charged.I specifically told both the receptionist and the nail artist that I wanted acrylic nails. Instead, the guy glued on full-cover tips and painted them —which was never explained to me or confirmed before starting. When I realized and spoke up, he said he asked and I agreed which I didn't. I immediately told him I wanted acrylics right when he sat down next to me. If full cover painted nails is what I wanted, I 100% would have done that at home myself with my own product. However, after having a baby it’s difficult for me to do my own nails which is why I've been going to get them done. The guy already had 2 nails glued on and starting the 3rd when I noticed so I felt it was too late to complain and my fault for not paying attention. I was more focused on showing the lady who did my pedi the design I wanted and going back and forth with her on color scheme and trying to convince her that I didn't want rhinestones. I feel like the guy knows he messed up because when I stood in line to pay, he was standing by the front desk watching me the whole time, but once I told the receptionist I wanted to leave a tip, he walked away. I wouldn't deprive him of his tip because he still did the work but I know he knows that I wasn't happy. When I complained about it to my coworkers, they said it sounds like he gave me Gel-X nails. I never had Gel-X and after googling it, I would agree with my coworkers. After looking at the menu on their website, I see it costs more than acrylic.The pedi service was fine. I requested the $50 mint spa. The lady was friendly.When I paid, I saw on their iPad that the price went from $142 down to $127 then a final charge of $196 — ($230 after tip) which was odd that the price fluctuated. I also saw that I was charged $25 for a “deep” French tip, and these are definitely not deep. If anything, they’re classic French.Overall, this was not worth the price and the service didn’t match what I requested. I won’t be returning to this specific location. The location in San Bernardino has NEVER charged me this much even with more design and rhinestone.
I came here for a mani/pedi and I’m really disappointed with my experience here, mainly due to the lack of communication and the price I was charged.I... More