What our clients say about us
5.00
20 reviews
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AI Summary
Customers consistently express high satisfaction with services, highlighting effective communication, detailed guidance, and a supportive approach throughout the mortgage process. The responsiveness and knowledge of the staff significantly alleviate stress for first-time buyers. No notable drawbacks are mentioned, indicating a positive overall experience.
5
Being up for a renewal, and google searching mortgage brokers, clicking on Cappell Mortgages was the best choice we could have made! Helena was extrem... More
Being up for a renewal, and google searching mortgage brokers, clicking on Cappell Mortgages was the best choice we could have made! Helena was extremely quick and helpful every single step of the way. She was able to find out what we needed and wanted and made it happen. An absolute professional and would recommend to anyone looking to buy their first home, or anything mortgage related at all! Less
5
Helena is very organized and talked us through every step of the mortgage process. She kept us in the loop while communicating efficiently with the re... More
Helena is very organized and talked us through every step of the mortgage process. She kept us in the loop while communicating efficiently with the realtors and lawyers. She always responded to our questions quickly. Less
5
I would describe our experience with Helena as our mortgage broker AMAZING! She is very knowledgeable, helped us every step of the way, she never give... More
I would describe our experience with Helena as our mortgage broker AMAZING! She is very knowledgeable, helped us every step of the way, she never give us the feeling of having to worry about anything, she answer all of our questions/concerns. We are very THANKFUL AND GREATFUL for HER! I will HIGHLY RECOMMEND HELENA! 👍👍 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Less
5
5
Helena was amazing to work with for our first home buying experience! Helena is great at communicating, as she kept my fiance and I will informed of w... More
Helena was amazing to work with for our first home buying experience! Helena is great at communicating, as she kept my fiance and I will informed of where we were in the process, and what was required of us. She made things easy and was always ahead of the game, reducing any stress we had about buying a home and getting a mortgage. I would recommend Helena to anyone looking to get a mortgage, and especially those who are first time home-buyers. Less
5
We cannot thank Helena enough for her help in securing us our very first mortgage! She is so knowledgeable and personable, it made the whole process s... More
We cannot thank Helena enough for her help in securing us our very first mortgage! She is so knowledgeable and personable, it made the whole process significantly less intimidating. She really came through for us and helped us accomplish something that truly seemed impossible. Thank you so much Helena! Less
5
Helena was great to work with in securing our first mortgage as first time home buyers, her app made uploading simple and it had a lot of insightful a... More
Helena was great to work with in securing our first mortgage as first time home buyers, her app made uploading simple and it had a lot of insightful and useful resources that helped educate us along our journey. She made the process seem like a breeze in a very stressful time. She was prompt to answer emails, calls, schedule appointments to discuss in person or virtually, and was very knowledgeable about the markets she works with and any changes that occurred. She also offered us the best options/rates for our needs and was upfront and honest about everything. She also took care of a lot of the background communication between our realtors and lawyers which help take off the added stress to contacting everyone so nothing got missed. I would recommend Helena to any future home buyers or those looking to remortgage! Less
5
We are so grateful to Helena for helping us navigate our mortgage renewal! She was very knowledgeable about the various mortgage options and really to... More
We are so grateful to Helena for helping us navigate our mortgage renewal! She was very knowledgeable about the various mortgage options and really took the time to understand what would work best for us. She was super quick to respond to all of our questions and helped to ensure we got the best rate possible! We would highly recommend working with Helena for your mortgage needs! Less