Customers consistently express high satisfaction with services, highlighting effective communication, detailed guidance, and a supportive approach throughout the mortgage process. The responsiveness and knowledge of the staff significantly alleviate stress for first-time buyers. No notable drawbacks are mentioned, indicating a positive overall experience.
5
Apr 21, 2025
I highly recommend working with Helena as your mortgage broker! She is reliable, knowledgeable, professional, extremely approachable, and friendly. We...
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I highly recommend working with Helena as your mortgage broker! She is reliable, knowledgeable, professional, extremely approachable, and friendly. We started working with her last summer, when at the time, my partner and I weren’t qualified to get pre-approved on our own. She patiently worked with us for almost a year to ensure we were financially set to get approved by lenders. Helena was there every step of the way and was a great advocate for us. She proactively worked with our real estate agent, lawyers, and mortgage lender. She was great at following up and providing detailed information of what documents she needed. She was quick to respond to any questions we had. Even after acquiring our first home and meeting our financing conditions, she’s still here for us with anything we need. Thank you, Helena!! You made it possible for us to buy our first home, all on our own!
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5
Mar 03, 2025
Being up for a renewal, and google searching mortgage brokers, clicking on Cappell Mortgages was the best choice we could have made! Helena was extrem...
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Being up for a renewal, and google searching mortgage brokers, clicking on Cappell Mortgages was the best choice we could have made! Helena was extremely quick and helpful every single step of the way. She was able to find out what we needed and wanted and made it happen. An absolute professional and would recommend to anyone looking to buy their first home, or anything mortgage related at all!
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5
Jan 27, 2025
Helena is very organized and talked us through every step of the mortgage process. She kept us in the loop while communicating efficiently with the re...
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Helena is very organized and talked us through every step of the mortgage process. She kept us in the loop while communicating efficiently with the realtors and lawyers. She always responded to our questions quickly.
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5
Jan 21, 2025
I would describe our experience with Helena as our mortgage broker AMAZING! She is very knowledgeable, helped us every step of the way, she never give...
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I would describe our experience with Helena as our mortgage broker AMAZING! She is very knowledgeable, helped us every step of the way, she never give us the feeling of having to worry about anything, she answer all of our questions/concerns. We are very THANKFUL AND GREATFUL for HER! I will HIGHLY RECOMMEND HELENA! 👍👍 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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5
Jan 20, 2025
5
Jan 09, 2025
Helena was amazing to work with for our first home buying experience! Helena is great at communicating, as she kept my fiance and I will informed of w...
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Helena was amazing to work with for our first home buying experience! Helena is great at communicating, as she kept my fiance and I will informed of where we were in the process, and what was required of us. She made things easy and was always ahead of the game, reducing any stress we had about buying a home and getting a mortgage.
I would recommend Helena to anyone looking to get a mortgage, and especially those who are first time home-buyers.
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5
Aug 30, 2024
We cannot thank Helena enough for her help in securing us our very first mortgage! She is so knowledgeable and personable, it made the whole process s...
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We cannot thank Helena enough for her help in securing us our very first mortgage! She is so knowledgeable and personable, it made the whole process significantly less intimidating. She really came through for us and helped us accomplish something that truly seemed impossible. Thank you so much Helena!
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5
Aug 16, 2024
Helena was great to work with in securing our first mortgage as first time home buyers, her app made uploading simple and it had a lot of insightful a...
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Helena was great to work with in securing our first mortgage as first time home buyers, her app made uploading simple and it had a lot of insightful and useful resources that helped educate us along our journey. She made the process seem like a breeze in a very stressful time. She was prompt to answer emails, calls, schedule appointments to discuss in person or virtually, and was very knowledgeable about the markets she works with and any changes that occurred. She also offered us the best options/rates for our needs and was upfront and honest about everything. She also took care of a lot of the background communication between our realtors and lawyers which help take off the added stress to contacting everyone so nothing got missed. I would recommend Helena to any future home buyers or those looking to remortgage!
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