Kefi Spaces
2025-07-22T02:01:11.654Z
I will skip to the point. My original reservation was totally screwed up by a young lady named Erica from the Houston, Tx location over at the Dairy Ashford location. I reserved well in advance ( like a month) and kept on top of the confirmed truck rental.Well the day before I pick up my truck , my pick up location went from what should have been within a few mile radius , which I was sent to a location 35 minutes out the way , and by the time I get to this location at Kefi, they were aware in the system of who I was, but because Erica from central scheduling took it upon herself to lie and then not only did she screw up the pick up location, she screwed up my drop location as well. Well, at this time it was leaning into my loading and travel time for I was on a schedule and needed to meet my deadline.The Ladies at Kefi made it worth my time.I really appreciate all the hard work and effort Aaron put into this and as well as The General Manager Katelyn for going extremely hard to correct this error that was all tangled into knots by Erica the liar.They took care of the complete mess, it took them roughly 3 hours but at the end the discount for my time paid off generously !Ladies, again Thank you for your Excellent Customer Service. You made me a very satisfied customer.
I will skip to the point. My original reservation was totally screwed up by a young lady named Erica from the Houston, Tx location over at the Dairy... More