based on 453 reviews
Not at this time. Not
Prompt efficient professional service from the get go. Special thanks to Barbara who helped me navigate some insurance clerical challenges!
I had an eye exam all went well
I’ve been coming here for years and I’m so pleased with everyone that works here.The staff is very prompt and courteous.
1st visit was very good. Staff were courteous and kept me informed throughout the process. Doctor was the same throughout his exam process for a double vision issue I was experiencing.... More
1st visit was very good. Staff were courteous and kept me informed throughout the process. Doctor was the same throughout his exam process for a double vision issue I was experiencing. Less
I have been going to Helm Vision Group for several years. The office staff and doctors work together to provide excellent care. It has been such a pleasure to be able to rely on knowledgeable people who know how to work with my insurance company, handling everything from getting new glasses to authorizing eye surgery. I highly recommend Dr. Ho for cataract surgery, laser surgery, and dry eye trea... More
I have been going to Helm Vision Group for several years. The office staff and doctors work together to provide excellent care. It has been such a pleasure to be able to rely on knowledgeable people who know how to work with my insurance company, handling everything from getting new glasses to authorizing eye surgery. I highly recommend Dr. Ho for cataract surgery, laser surgery, and dry eye treatments. She is very kind, patient and thorough. Less
Dr. Ho is an excellent physician. She took the time to explain my test results and answer all of my questions. Her assistant, as well, was personable and efficient. The ladies at the front desk were also excellent.... More
Dr. Ho is an excellent physician. She took the time to explain my test results and answer all of my questions. Her assistant, as well, was personable and efficient. The ladies at the front desk were also excellent. Less
Dr Ho was wonderful. When I’m ready for my surgery I will defiantly return to their office.
I was so pleased on my first visit. The office was very busy and yet they were able to see everyone in such an organized efficient way. And although they were busy they all had a smile and were ready with answers giving each of us their full attention. Great job!... More
I was so pleased on my first visit. The office was very busy and yet they were able to see everyone in such an organized efficient way. And although they were busy they all had a smile and were ready with answers giving each of us their full attention. Great job! Less
I came to Helm Vision Group as a 2023 previous patient who strayed in 2024. This experience of going to the other office in 2024 really showed me the excellent service provided by Helm. Everyone in the office was friendly, and excellent. I met with Dr. Tran who was so professional, transparent, communicative, and thorough that I walked out feeling like I was in the best hands and not stressed at ... More
I came to Helm Vision Group as a 2023 previous patient who strayed in 2024. This experience of going to the other office in 2024 really showed me the excellent service provided by Helm. Everyone in the office was friendly, and excellent. I met with Dr. Tran who was so professional, transparent, communicative, and thorough that I walked out feeling like I was in the best hands and not stressed at all that I need to have a follow test and procedure. Building this level of trust, especially with my health, is worth its weight in gold. Thank you, Dr. Tran and Helm Vision Group. You are really are what excellent health care should be. Less
The doctors and staff are very caring. They give you the time and patience you deserve!!
Very efficient staff at the front and back office. Dr. Janami is great!
I have always had a great experience with Helm’s Vision Group. However, not today. I reused my previous frames and just had my lenses updated. Today when I received my frames back they were damaged. The damage is minimal but what I’m dissatisfied with is that Helm’s Vision Group didn’t say anything to me. I was wearing my contacts so they just gave me my frames and never said a word to me. I got ... More
I have always had a great experience with Helm’s Vision Group. However, not today. I reused my previous frames and just had my lenses updated. Today when I received my frames back they were damaged. The damage is minimal but what I’m dissatisfied with is that Helm’s Vision Group didn’t say anything to me. I was wearing my contacts so they just gave me my frames and never said a word to me. I got home and found them with the damage. I called and they suggested I come back in. The technician I saw was like well those are your frames and was rude. I will continue with my vision checks but will never purchase my frames and lenses again from Helms Vision Group. Less
I like Dr Trang. She explains everything.
Excellent service provided by Helm Vision Group for my Annual Eye Exam.
Excellent doctors and excellent surgeons!
Everyone at Helm Vision is very friendly. Appointments are on time and structured well. All staff are knowledgeable and courteous. One minor suggestion ….I would love for Helm Vision to add more fashionable eyeglass frame selections. The existing frames are great quality but the majority of the selections have a plain to moderate look. Other than that Helm Vision is great.... More
Everyone at Helm Vision is very friendly. Appointments are on time and structured well. All staff are knowledgeable and courteous. One minor suggestion ….I would love for Helm Vision to add more fashionable eyeglass frame selections. The existing frames are great quality but the majority of the selections have a plain to moderate look. Other than that Helm Vision is great. Less
Professional.staff, very organized, friendly and comfortable environment. Add to that my feeling of how lucky I am with meeting Dr. Tran
My wife had shingles around her eye. She was given excellent care.
Very well organized. Everyone does their job in a proper manner. Dr Gross is absolutely an amazing Doctor. Extremely satisfied with my visit.
5 Stars Dr. Guan and her staff were excellent! Thank you for my excellent second appointment I was at your Valencia Eye Center in June of 2021. All times have been by very nice!... More
5 Stars Dr. Guan and her staff were excellent! Thank you for my excellent second appointment I was at your Valencia Eye Center in June of 2021. All times have been by very nice! Less
My first visit. I was impressed by how light, open & well-organized the office was. Busy, but quiet. Plenty of comfortable seats. Receptionists smiling & friendly - welcoming, nicely dressed. Medical personnel neat, clean, attractive, knowledgeable, friendly, efficient & professional. Very thorough exam, state-of-the-art equipment. I feel confident that I will get the best possible care and treat... More
My first visit. I was impressed by how light, open & well-organized the office was. Busy, but quiet. Plenty of comfortable seats. Receptionists smiling & friendly - welcoming, nicely dressed. Medical personnel neat, clean, attractive, knowledgeable, friendly, efficient & professional. Very thorough exam, state-of-the-art equipment. I feel confident that I will get the best possible care and treatment here. Less
Dr Gross was very patient, kind, and very experienced. He made sure to check everything pertaining to my eyes
Place was clean and I got waited on right away The people were very friendly. They made a stressful trip very pleasant.I recommend.
I had an eye infection & my wife suggested Helm. Met with Dr Gross who was friendly, professional & thorough. The staff I met during my visit were all friendly & courteous. Helm Vision is a one stop solution for eyecare & glasses.... More
I had an eye infection & my wife suggested Helm. Met with Dr Gross who was friendly, professional & thorough. The staff I met during my visit were all friendly & courteous. Helm Vision is a one stop solution for eyecare & glasses. Less
Very attractive environment, very friend.y staff and very (very!) good professional attention.
I was referred here by my pcp and the ophthalmologist was great! I loved him so kind and professional. Unfortunately the front staff was not very pleasant in person or over the phone . Otherwise the medical staff that took me to the back and dilated my eyes was great.... More
I was referred here by my pcp and the ophthalmologist was great! I loved him so kind and professional. Unfortunately the front staff was not very pleasant in person or over the phone . Otherwise the medical staff that took me to the back and dilated my eyes was great. Less
The care at Helms Vision Group is definitely good, it's just the wait times can get long.
Service is Ok. Not awesome, but OK. Frame selection for men could be better. But the administrative part of the office needs work. A clerical mistake in coding took a couple months and repeated phone calls to straighten out. Way more work that it should have taken.... More
Service is Ok. Not awesome, but OK. Frame selection for men could be better. But the administrative part of the office needs work. A clerical mistake in coding took a couple months and repeated phone calls to straighten out. Way more work that it should have taken. Less
Clean office, professional and friendly staff. The Doctor was thorough, and diagnosed my issue. I would definitely recommend this office.
Wonderful staff and team. Very professional
The doctors are very good, patient and explain everything to you. The technicians who do the testing are awesome and do a great and thorough job. A bit of a communication problem with the manager, but figured it out with the billing person, who is very nice. I would recommend them, they’ve been around a long time. I’ve been going there for years. The doctors are superb.... More
The doctors are very good, patient and explain everything to you. The technicians who do the testing are awesome and do a great and thorough job. A bit of a communication problem with the manager, but figured it out with the billing person, who is very nice. I would recommend them, they’ve been around a long time. I’ve been going there for years. The doctors are superb. Less
Very nice, extremely knowledgeable and thorough
I have been to many doctors in Valencia, but this is the only one I can recommend, not only because the specialist was so accurate with my problem and the correct procedure, but also because the attention from the entrance to the different people attending to me is 10 stars. We need more places like this in Valencia.... More
I have been to many doctors in Valencia, but this is the only one I can recommend, not only because the specialist was so accurate with my problem and the correct procedure, but also because the attention from the entrance to the different people attending to me is 10 stars. We need more places like this in Valencia. Less
Professional treatment from start to finish
Everyone is so sweet. Love love love this office.
I was impressed! Very clean, spacious waiting room. I was seen almost immediately, no waiting. Everyone was very friendly and courteous.
Also a wonderful experience with the staff and Dr. Guan. I would highly recommend Helm Vision for all your eye care needs!
Great ophthalmology practice. I have been coming here for years. My family comes here as well. I suggest coming here for for any eye care needs.
Me gusta mucho la atención al cliente muy feliz por la atención
Helm Vision Group is conveniently located in Santa Clarita. There is plenty of parking, and the reception area is very efficient. The office lobby is very clean, quiet, and comfortable. There is not a long wait time while the staff is very caring. The frames for glasses is also right there with many beautiful styles.... More
Helm Vision Group is conveniently located in Santa Clarita. There is plenty of parking, and the reception area is very efficient. The office lobby is very clean, quiet, and comfortable. There is not a long wait time while the staff is very caring. The frames for glasses is also right there with many beautiful styles. Less
3rd year as a patient. Great treatment by all staff and doctors! Eye exams are thorough. The eyeglass staff is very helpful (and fun!) in selecting glasses and lenses. I highly recommend Helm... More
3rd year as a patient. Great treatment by all staff and doctors! Eye exams are thorough. The eyeglass staff is very helpful (and fun!) in selecting glasses and lenses. I highly recommend Helm Less
1) Dr. Gross is great. 2) The technicians who support the Ophthalmologists are great.
I have been a regular patient for several years. Unfortunately, the day and hour of my appointment was met with the challenge of having to wait in a crowded lobby. Obviously, office manager did not do a competent job in reducing the wait time and getting patients in and out. Perhaps they overbooked. I have no problem with the competency of my Ophthalmologist and my past cataract surgery with ... More
I have been a regular patient for several years. Unfortunately, the day and hour of my appointment was met with the challenge of having to wait in a crowded lobby. Obviously, office manager did not do a competent job in reducing the wait time and getting patients in and out. Perhaps they overbooked. I have no problem with the competency of my Ophthalmologist and my past cataract surgery with Dr. Helm. They are excellent. Office had a problem that I have never experienced in the past. Less
I came here a year ago in June to have cataracts removed and I wish now I hadn’t. They left a small hole in my right eye Retina. After pointing this out in a follow up, Dr Gross looked at before and after Images and there was nothing there before. He said oh it probably would have been there anyway. Since then I’ve heard nothing from them to fix my eyes retina. I would think twice about going her... More
I came here a year ago in June to have cataracts removed and I wish now I hadn’t. They left a small hole in my right eye Retina. After pointing this out in a follow up, Dr Gross looked at before and after Images and there was nothing there before. He said oh it probably would have been there anyway. Since then I’ve heard nothing from them to fix my eyes retina. I would think twice about going here for any services. Less
My visit was pleasant, informative and I look forward to my next visit.
Very professional office staff but what I liked most was that the office staff were also having fun which put me at ease during my exam
Fast checkin, and very reasonable wait time to see the Doctor. I would recommend Helm vision group if you need eye care!
First time seeing Dr Brian Gross. Great experience & extremely thorough!!
Will never return. Do not recommend. After 8 visits to the office, to pick up the wrong prescription of glasses and contacs, and unnecessary trips that could have been handled over the phone on their part, 3 months later, I am still without contacs or glasses.... More
Will never return. Do not recommend. After 8 visits to the office, to pick up the wrong prescription of glasses and contacs, and unnecessary trips that could have been handled over the phone on their part, 3 months later, I am still without contacs or glasses. Less
Everyone encountered from reception to doctor are all fantastic! So kind and helpful.
The employees were very nice and efficient.
Excellent experience all in all, Dr. Brian and all staff I dealt with were friendly and professional, Thank you.
Well-staffed, attentive and professional.
Efficient and friendly opticians and optometrists. Front desk staff could be more friendly as they are the first people the patients see. They don’t even smile. I could see the stark difference between them and the opticians and optometrists. Great selection of glasses.... More
Efficient and friendly opticians and optometrists. Front desk staff could be more friendly as they are the first people the patients see. They don’t even smile. I could see the stark difference between them and the opticians and optometrists. Great selection of glasses. Less
I like the service, very professional and answer your questions, very professional
Excellent staff and amazing physicians
Dr. Helm exceeds all criteria for what, in my discriminating mind, makes an exceptional surgeon. He performed cataract surgery on both my eyes with superb skill and I could not have anticipated a better outcome. I had zero complications, my eyes healed very quickly, and my vision was restored. I see young again. Dr. Helm graciously and patiently answered my incessant questions over several weeks... More
Dr. Helm exceeds all criteria for what, in my discriminating mind, makes an exceptional surgeon. He performed cataract surgery on both my eyes with superb skill and I could not have anticipated a better outcome. I had zero complications, my eyes healed very quickly, and my vision was restored. I see young again. Dr. Helm graciously and patiently answered my incessant questions over several weeks, and helped me understand my lens options. I tried a particular lens in one eye that I thought I wanted but when I decided it did not meet my personal expectations, he expertly explanted it and replaced it with another option that was perfect for me. You’d be hard-pressed to find a surgeon for miles around who does lens exchanges let alone one who works with such precision. The surgery center was a clean, comfortable, intimate, and non-intimidating space. The process was efficient, the nursing staff attentive, all of which were important to me. I was very anxious about surgery but once I entered the surgery room, Dr. Helm's confident, calming demeanor and - ahem😁 - humor set me at ease. Dr. Helm is a true gem in the community. I am glad I found him and highly recommend him without reserve. He's one HELM of a doctor 😏 A forever fan, Karlene 🤓 Less
Love Dr. Helm I’ve been seeing him for 18 years after my first corneal transplant and he still has the same humor and attention to detail. I trust him 100%. “Go ahead carvel”... More
Love Dr. Helm I’ve been seeing him for 18 years after my first corneal transplant and he still has the same humor and attention to detail. I trust him 100%. “Go ahead carvel” Less
Helm vision group has an amazing team. Everyone is very polite and professional
Dr Gross is thorough and attentive
Very professional, staff is organized and helpful. My Eye Dr. was friendly and super smart, he answered all my questions.
It was nice and easy and quick
I have been going to Helm Vision group for a few years now and have always received an honest, friendly treatment from the staff . Today I had to return the glasses I got because of some issues and they treated me well without judgement of any sort. Julianna was so transparent and kind to me! Thank you Helm Vision Group for excellent customer service. ✨... More
I have been going to Helm Vision group for a few years now and have always received an honest, friendly treatment from the staff . Today I had to return the glasses I got because of some issues and they treated me well without judgement of any sort. Julianna was so transparent and kind to me! Thank you Helm Vision Group for excellent customer service. ✨ Less
I was in yesterday (6/25) for an eye measurement for cataract surgery. I was also suppose to schedule surgery. The person that does the scheduling was out to lunch, so I was told she would call me between 1:00 & 1:30…. It’s now the next day and still no phone call…... More
I was in yesterday (6/25) for an eye measurement for cataract surgery. I was also suppose to schedule surgery. The person that does the scheduling was out to lunch, so I was told she would call me between 1:00 & 1:30…. It’s now the next day and still no phone call… Less
Everyone was so nice and knowledgeable. Thank you for such GREAT care.
I took my kids to Dr. Helm years ago, and we had a relatively good experience. He's very kind. But, we found another doctor because he double-booked patients, there were long wait times, and he was more expensive. I recently went back to Helm's office to give them another try. I saw Dr. Gross for a full eye exam. My eyes are healthy. When he was checking my eyes, he tugged the skin of my eyelid ... More
I took my kids to Dr. Helm years ago, and we had a relatively good experience. He's very kind. But, we found another doctor because he double-booked patients, there were long wait times, and he was more expensive. I recently went back to Helm's office to give them another try. I saw Dr. Gross for a full eye exam. My eyes are healthy. When he was checking my eyes, he tugged the skin of my eyelid and said, "you'd be an excellent candidate for surgery here on your eyelids. Dr Helm did my wife's and they look great." His "advice" was unsolicited, unprofessional and not appreciated. I was taken aback but having been taught to be polite, I asked about the cost of the procedure instead of telling him where he could get off. I'm 55 and yes, I'm beginning to show my age. But I'm happy with how I look and feel about myself. How dare he? I feel sorry for his wife. I will not go back. Less
Dr. Ho is an excellent choice for eye care, because of her expertise and gentle, kind demeanor. She performed surgery on me, and the results are even better than I’d hoped with the implants I now have in both eyes. She’s an eye doctor that truly deserves five stars!... More
Dr. Ho is an excellent choice for eye care, because of her expertise and gentle, kind demeanor. She performed surgery on me, and the results are even better than I’d hoped with the implants I now have in both eyes. She’s an eye doctor that truly deserves five stars! Less
Love love love this place!! Everyone is awesome… professional, super nice and super knowledgeable!! Love my new specs!! This is my second year coming to Helm and both times have been great experiences!!... More
Love love love this place!! Everyone is awesome… professional, super nice and super knowledgeable!! Love my new specs!! This is my second year coming to Helm and both times have been great experiences!! Less
Very professional office assistants. Efficient and ready to provide the services required to patients. Doctor Gross was very detailed during the examination and answered all the questions I had.... More
Very professional office assistants. Efficient and ready to provide the services required to patients. Doctor Gross was very detailed during the examination and answered all the questions I had. Less
Caring staff with big smiles. Love you all
I would NOT recommend Dr. Helm. Sadly after more than 20 years. I have to look for another ophthalmologist simply because he got too busy to see his long time patients.... More
I would NOT recommend Dr. Helm. Sadly after more than 20 years. I have to look for another ophthalmologist simply because he got too busy to see his long time patients. Less
Helm Vision Group, Was an unexpected surprise with my recent attempt to find a new Optomologist, A warm and very friendly staff, from both the ininitial patient check-in process and check-out; all were courteous, professional, and informative taking extra pride in attention to detail, whiile providing informative care.. Last, but not least, Dr. Brian Gross, was excellent, quite friendly, hone... More
Helm Vision Group, Was an unexpected surprise with my recent attempt to find a new Optomologist, A warm and very friendly staff, from both the ininitial patient check-in process and check-out; all were courteous, professional, and informative taking extra pride in attention to detail, whiile providing informative care.. Last, but not least, Dr. Brian Gross, was excellent, quite friendly, honest and very thorough with his vision assessment of me. Which. made my entire experience very memorable and pleasant to share and highly recommend with others. Thanks to All! 👏 Less
I go every year for testing and very often I have a technician named Lou. She is very thorough, but also very kind and takes her time with you. She makes you very comfortable.... More
I go every year for testing and very often I have a technician named Lou. She is very thorough, but also very kind and takes her time with you. She makes you very comfortable. Less
Wouldn’t trust this places .. Have an open police case against two of there workers . Jenavie Garcia sweet talks you into giving personal information. . Took pictures of my grandfathers credit card and insurance. Now we dealing with fraud . . Name and phone number appears on bank statements . Get better workers who are honest... More
Wouldn’t trust this places .. Have an open police case against two of there workers . Jenavie Garcia sweet talks you into giving personal information. . Took pictures of my grandfathers credit card and insurance. Now we dealing with fraud . . Name and phone number appears on bank statements . Get better workers who are honest Less
The technician who performed all of the tests and the doctor were professional and kind.
Best eye doctor I’ve ever visited.
I’ve been going here for 10 years, it’s been an absolute pleasure. The staff is friendly and the wait time is reasonable. The location is easy to get in and out of. Mostly I love the way they treat me.... More
I’ve been going here for 10 years, it’s been an absolute pleasure. The staff is friendly and the wait time is reasonable. The location is easy to get in and out of. Mostly I love the way they treat me. Less
DOCTOR HELM IS THE BEST HIS STAFF IS GREAT AFTER 50 YEARS WEARING HARD CONTACT LENSES DOCTOR HELM DID CORNIA SURGERY ON BOTH EYES AND AFTER LESS THEN A YEAR NO MORE CONTACTS NO GLASSES VISION 20/30 ALMOST PERFECT 20/20 GOT BLESS DOCTOR HELM AND HIS STAFF... More
DOCTOR HELM IS THE BEST HIS STAFF IS GREAT AFTER 50 YEARS WEARING HARD CONTACT LENSES DOCTOR HELM DID CORNIA SURGERY ON BOTH EYES AND AFTER LESS THEN A YEAR NO MORE CONTACTS NO GLASSES VISION 20/30 ALMOST PERFECT 20/20 GOT BLESS DOCTOR HELM AND HIS STAFF Less
It was exhilarating to have a procedure done that made a world of difference. There is absolutely no reason to go anywhere else.
A very fine experience. Great staff, and Doctors.
Professional and well- run office. Outstanding caring expert eye care.
Extremely professional personnel. The Doctor was very caring and helpful in helping Me get a good understanding of my situation.
Took my daughter to Helm vision group and saw Dr Brian Gross. We were referred to an ophthalmologist because a potential optic nerve issue.. He was very thorough and the staff was amazing! I am now changing my usual optometry doctor to Helm vision group... More
Took my daughter to Helm vision group and saw Dr Brian Gross. We were referred to an ophthalmologist because a potential optic nerve issue.. He was very thorough and the staff was amazing! I am now changing my usual optometry doctor to Helm vision group Less
The front desk ladies could use some lessons in excellent customer service/kindness
Customer service wonderful the doctors very respectful. Any question you asked them they answered good service.
0nce again I left the office of Dr. Engh with the confidence that my dental health needs were professionally addressed. This has been my experience for over 20 years.... More
0nce again I left the office of Dr. Engh with the confidence that my dental health needs were professionally addressed. This has been my experience for over 20 years. Less
Very organized, professional and friendly
Great staff, dr. Helm is superb
Good attention to details, willing to ask questions and listen to your answers!
Great experience. Entire staff highly, experienced, courteous and professional.
Friendly and professional staff.
Greatest vision care in Santa Clarita. Pretty much everything in eye care in one great facility.
Everything went. Very professional.
From the receptionist to the dr this office is number one ! Kind and professional I love it 💕
Excellent
I traveled all the way from India to visit Dr Helm and it was worth all the effort because of the extensive care and facilities and of course the amazing level of expertise of all the staff and hard to express the genius of Dr Helm himself... More
I traveled all the way from India to visit Dr Helm and it was worth all the effort because of the extensive care and facilities and of course the amazing level of expertise of all the staff and hard to express the genius of Dr Helm himself Less
Excellent experience
Amazingly I was able to get an appointment within an hour and a half. I was greeted with a smile and helped quickly when I arrived.
I’ve been going to the home vision group for a few years, very happy with their service. Their exams are thorough, they give good advice. I have not yet purchased glasses from them.... More
I’ve been going to the home vision group for a few years, very happy with their service. Their exams are thorough, they give good advice. I have not yet purchased glasses from them. Less
N/a
The appointment was on time. Dr. Helm was gracious, very knowledgeable, and answered all my questions. He cared!
She was very profesional and very atenta, I like all the costumer service from all staff I recomeend 100% to my family and friend. Thank you
Absolutely exceptional service in every way!
I went in for a vision exam and everyone from the receptionist to the office staff, nursing staff, Optometrist and Assistants were all very welcoming and knowledgeable. They all were patient and professional. The office is a clean and friendly environment. And I loved the glasses I picked out!... More
I went in for a vision exam and everyone from the receptionist to the office staff, nursing staff, Optometrist and Assistants were all very welcoming and knowledgeable. They all were patient and professional. The office is a clean and friendly environment. And I loved the glasses I picked out! Less
I had very good experience from the office to the Dr. everything was done professionally and the offices were ver nice.
Amazing! Just completed my LASIK procedure and I cannot believe I waited so long. Such a great experience from beginning to end. Cynthia was such a great support and ambassador for the group. I normally go to Costco for all of our vision care and I wanted to try somewhere new for myself. After my initial visit at the Palmdale office, Cynthia talked to me about how great their LASIK procedure is. ... More
Amazing! Just completed my LASIK procedure and I cannot believe I waited so long. Such a great experience from beginning to end. Cynthia was such a great support and ambassador for the group. I normally go to Costco for all of our vision care and I wanted to try somewhere new for myself. After my initial visit at the Palmdale office, Cynthia talked to me about how great their LASIK procedure is. Cynthia helped answer questions and really gave me the confidence to book my appointment to see if I was eligible. After engaging with the other staff members I knew Helm’s was my family’s new home for vision care. I brought my wife and son in for their vision test and my son is excited to get contacts. Dr. Helm is super cool and he performed my LASIK procedure. What a life changing moment and I truly owe it all to Cynthia, Dr. Helm and the rest of the Helm Vision Group! 100% satisfied and 100% recommended Less
Best people, and Dr. Helm rules!
Good experience. Time efficient. Friendly. Not rushed.
I highly recommend the Helm Vision Group. From the receptionist to the nurses & the Dr's, they are all fantastic. Very professional, very thorough & very nice.... More
I highly recommend the Helm Vision Group. From the receptionist to the nurses & the Dr's, they are all fantastic. Very professional, very thorough & very nice. Less
Extremely knowledgeable, professional and efficient.
Fast, efficient, and thorough. Except from the woman who checked me out, everyone was very nice.
Helm Vision Group is the must-visit place to go to that fulfills all your vision care needs. I had a fantastic session with Dr. Rosanna. She was so sweet, patient, caring, and understanding. Her professionalism and personality really makes you feel at home. Dr. Rosanna makes your session with her very valuable. The explanations she gives and the many options that are offered to you that assist yo... More
Helm Vision Group is the must-visit place to go to that fulfills all your vision care needs. I had a fantastic session with Dr. Rosanna. She was so sweet, patient, caring, and understanding. Her professionalism and personality really makes you feel at home. Dr. Rosanna makes your session with her very valuable. The explanations she gives and the many options that are offered to you that assist you in fulfilling all your needs regarding your vision is so amazing. The front desk staff and the people who help you with your glasses prescriptions are so friendly and awesome. I would recommend anyone living in the area and anyone living in the vicinity to consider Helm Vision Group. You won't regret you decision! With 3 locations in Valencia, Santa Clarita, and Palmdale to serve people, this clinic is an excellent choice for any person wanting to find the perfect solution to accommodate their vision needs. Less
I’m so grateful for Dr. Nguyen. I feel so much better after seeing him for an eye infection.
The staff and Dr. Engh are truly awesome! Everyone is friendly, the place is extremely nice and clean and I can't say enough great things about them. I will pay for the photos next time instead of having my eyes dialalated, haha! Forgot how bad that is, but it's awesome to have options!... More
The staff and Dr. Engh are truly awesome! Everyone is friendly, the place is extremely nice and clean and I can't say enough great things about them. I will pay for the photos next time instead of having my eyes dialalated, haha! Forgot how bad that is, but it's awesome to have options! Less
Great service and such kind employees. Truly a respectful and professional team!
Very friendly office staff. They are very efficient. Great results
Kind, courteous and thorough…thank you staff!
Appointment time not equal to time seen. Clearly needs work on scheduling patients. Not worth the wait!
Was in and out so quick and great customer service!
People are kind but the wait time to see tech or Dr. Takes too long
They got me in same day with an eye issue and the entire visit went quickly and smoothly. The doctor was thorough and communicated all of his findings
ALWAYS professional friendly experience. If you have eye care needs, look no further!
Kind, caring and professional! Everyone from the receptionist to the doctor (and everyone you see (pun intended) along the way were amazing!
I was examined by Dr. Gross, I found him very professional , friendly and caring also very pleasant character .
Dr. Helm and his entire Staff are simply FABULOUS. I totally recommend them. Dr.Helm has been in my life for 5+ years. As you know your eyes are one of the most important part of your body, and I simply LOVE his Professional Bedside Manners.... More
Dr. Helm and his entire Staff are simply FABULOUS. I totally recommend them. Dr.Helm has been in my life for 5+ years. As you know your eyes are one of the most important part of your body, and I simply LOVE his Professional Bedside Manners. Less
Great service, fast. Several doctors and staff on duty. Minimal wait. Dr. Nguyen great, have dry eye problem for many years since my RKAK.. he's the only one who was innovative n started me on a treatment plan. First day i woke up where my eyes are not dry n stuck... Hopefully this treatment works. Thank you. I even told my husband to have his doctors refer him to this office for his diabetic ... More
Great service, fast. Several doctors and staff on duty. Minimal wait. Dr. Nguyen great, have dry eye problem for many years since my RKAK.. he's the only one who was innovative n started me on a treatment plan. First day i woke up where my eyes are not dry n stuck... Hopefully this treatment works. Thank you. I even told my husband to have his doctors refer him to this office for his diabetic eye check Less
I believe that the vision care is excellent. Would definitely recommend.
I had an on time appointment and great service from their team.
Very professional and theral
Los asistentes, mi Dra llevo 8 años bajo la supervision de ella, es MAGNIFICA! Gracias equipo Helm VIsion
Generally I have had a good experience here. Dr. Ho is professional and caring. The surgery center team follows suit. The office & support staff are helpful and efficient.... More
Generally I have had a good experience here. Dr. Ho is professional and caring. The surgery center team follows suit. The office & support staff are helpful and efficient. Less
Helm Vision Group Valencia is a five star + vision office. From the lovely, professional front desk staff to, of course the assistants, optometrists, and ophthalmologists, everything is top notch. I also visited the Plum Canyon office and was equally impressed. I’m reviewing separately for that wonderful office. I am scheduled with Dr. Helm for cataract surgery soon and know I will be in very saf... More
Helm Vision Group Valencia is a five star + vision office. From the lovely, professional front desk staff to, of course the assistants, optometrists, and ophthalmologists, everything is top notch. I also visited the Plum Canyon office and was equally impressed. I’m reviewing separately for that wonderful office. I am scheduled with Dr. Helm for cataract surgery soon and know I will be in very safe hands (oh, and I enjoyed his sense of humor 😀). Less
Helm Vision Group lo recomiendo 100 % Excelente servicio hospitalidad calidad atención completa y personalizada, hablan muy bien el español para comunicarse con el paciente que lo requiera. Todo el equipo técnico y profesional en lo personal el doctor Craig J.Helm, extraordinarios, gracias por sus servicios profesionales y por ser un gran ser humano, también a Maggie gracias, gracias a todos son ... More
Helm Vision Group lo recomiendo 100 % Excelente servicio hospitalidad calidad atención completa y personalizada, hablan muy bien el español para comunicarse con el paciente que lo requiera. Todo el equipo técnico y profesional en lo personal el doctor Craig J.Helm, extraordinarios, gracias por sus servicios profesionales y por ser un gran ser humano, también a Maggie gracias, gracias a todos son maravillosos. Gracias por cuidar saludablemente nuestra Visión que son nuestras ventanas al mundo, manteniéndola sana y salva. Deveras no hay otro lugar como este, aún no lo he encontrado. Súper agradecida de todo corazón, mis respetos. Less
I had SLT surgery for my glaucoma for both eyes that was scheduled 2 weeks apart for each eye. First appointment was noon and I received a call less than an hour prior that Dr. Ho is running late and I will be rescheduled at 1pm. I showed up 20 mins prior to my new appointment and still waited for 1.5 hour for my 5 mins procedure to be done. I came for my 2nd appointment 2 weeks after hoping that... More
I had SLT surgery for my glaucoma for both eyes that was scheduled 2 weeks apart for each eye. First appointment was noon and I received a call less than an hour prior that Dr. Ho is running late and I will be rescheduled at 1pm. I showed up 20 mins prior to my new appointment and still waited for 1.5 hour for my 5 mins procedure to be done. I came for my 2nd appointment 2 weeks after hoping that it will be done on time but I was wronged because again I waited for 2.5 hrs. PLEASE DO NOT SCHEDULE PATIENTS FOR THE TIME THAT YOU CANNOT KEEP!!! RESPECT YOUR PATIENTS TIME!!! I drove an hour away to get my surgery done but came home every time with a disappointment. Less
Great service was seen really quickly. Everyone's very friendly.
Reasonable wait, efficient staff, excellent doctors, good selection of glasses frames
Great experience and professionalism. Everyone was so helpful and explained everything thoroughly. Doctors were kind and attentive to my questions.
Very professional in every way
I was very pleased with my visit to Helm Vision Group. The staff was very professional and friendly.
Dr Helm and staff kept me totally comfortable, informed, and confident before and after Lasik eye surgery. I am beyond thrilled with my results and thankful for this team!... More
Dr Helm and staff kept me totally comfortable, informed, and confident before and after Lasik eye surgery. I am beyond thrilled with my results and thankful for this team! Less
Absolutely the worst experience ever i never have had a problem with other conpanies or their employees, the employees Karla, Karina, and Julie were terrible. They're rude, catty, unprofessional, the amount of microagressions toward everyone is extremely unsettling, stay away from this company, go somewhere else these three girls are terrible people, rude, disgusting behaviors I witness not just ... More
Absolutely the worst experience ever i never have had a problem with other conpanies or their employees, the employees Karla, Karina, and Julie were terrible. They're rude, catty, unprofessional, the amount of microagressions toward everyone is extremely unsettling, stay away from this company, go somewhere else these three girls are terrible people, rude, disgusting behaviors I witness not just toward customers but also their own coworkers! How are these people employed! DO NOT GIVE HELM VISION YOU BUSINESS AVOID THESE EMPLOYEES AT ALL COST THEY ARE TERRIBLE! Less
Very kind and professional. I was pleased with the time and care taken to explain my condition and options for treatment. I'm actually excited because I'm getting my sight back.... More
Very kind and professional. I was pleased with the time and care taken to explain my condition and options for treatment. I'm actually excited because I'm getting my sight back. Less
Worst pair of glasses I have ever purchased. I bought a pair of Ray Ban RB 3663 aviator glasses with crystal glass lenses from them at their price of over $200, I purchased their premier prescription lenses bringing the total cost over $800. It took 6 weeks to get my glasses, the Ray Ban lenses were not in the case, I asked for them and was told they threw them in the trash???? Right! The lenses ... More
Worst pair of glasses I have ever purchased. I bought a pair of Ray Ban RB 3663 aviator glasses with crystal glass lenses from them at their price of over $200, I purchased their premier prescription lenses bringing the total cost over $800. It took 6 weeks to get my glasses, the Ray Ban lenses were not in the case, I asked for them and was told they threw them in the trash???? Right! The lenses they sold me fell out of the frames, the screw that holds the lenses in fell out? I got a snippy service gal telling me I had to pay more money to fix them under warranty, had them less than 5 months. Don’t waste your money at Helms! I am going on EBAY to try to buy my Ray Ban lenses back, it was the best part of the glasses!!!!!!!!!!!!!! Less
Very professional
Dr. Benosa was okay. She did a decent exam but didn't offer much more. On top of that their opticians are so severely inexperienced that getting my glasses adjusted was so frustrating... More
Dr. Benosa was okay. She did a decent exam but didn't offer much more. On top of that their opticians are so severely inexperienced that getting my glasses adjusted was so frustrating Less
I went here for LASIK and would recommend to anyone considering LASIK to go to Helm Vision Group. Thanks to Dr. Helm and all the staff who were very welcoming and friendly, they made this whole experience stress free.... More
I went here for LASIK and would recommend to anyone considering LASIK to go to Helm Vision Group. Thanks to Dr. Helm and all the staff who were very welcoming and friendly, they made this whole experience stress free. Less
Excellent care at Helm Vision group. Had eye surgery several years ago. I’m 83 now and still have 20/20 vision which I attribute solely to the excellent care I have received over the years. There is none better.... More
Excellent care at Helm Vision group. Had eye surgery several years ago. I’m 83 now and still have 20/20 vision which I attribute solely to the excellent care I have received over the years. There is none better. Less
Dr Helm is the best!
Not upfront about prices. Would not give price information over the phone. At appointment simply told no copay and exam is covered. It was only after the exam was done that I was told I would have no further insurance coverage for glasses. They knew from the beginning that the exam would deplete all insurance funds but did not tell me until it was too late. Now I have to wait until I can afford ... More
Not upfront about prices. Would not give price information over the phone. At appointment simply told no copay and exam is covered. It was only after the exam was done that I was told I would have no further insurance coverage for glasses. They knew from the beginning that the exam would deplete all insurance funds but did not tell me until it was too late. Now I have to wait until I can afford glasses compout of pocket. Just out to get your money. They don't care about their customers. Less
Very professional
My eye doctor and her assistant were absolutely lovely and very knowledgeable. I look forward to coming back!
I needed new glasses and called their office and asked if they took my insurance. Someone took my information, and informed me that they DO accept my insurance. Went in for an exam. They failed to tell me that my insurance will only cover the exam and not the glasses. What a total waste of our time but glad they got to book two eye exams at our expense.... More
I needed new glasses and called their office and asked if they took my insurance. Someone took my information, and informed me that they DO accept my insurance. Went in for an exam. They failed to tell me that my insurance will only cover the exam and not the glasses. What a total waste of our time but glad they got to book two eye exams at our expense. Less
DR Helm and his staff are Amazing. Friendly and Professional. I would give them higher rating if I could Thank you
Dr check up was great but the price of the frame where to high. Retail price is $303 and your price is $396. I got it for $154 online. I wanted to buy from you but I was told that I have to pay $10 extra because you don’t have it in stock. Very bad business practice first to over charge and then to charge me more because you don’t have it in stock.... More
Dr check up was great but the price of the frame where to high. Retail price is $303 and your price is $396. I got it for $154 online. I wanted to buy from you but I was told that I have to pay $10 extra because you don’t have it in stock. Very bad business practice first to over charge and then to charge me more because you don’t have it in stock. Less
They just lost me as a customer today. I had to come back twice for an exam to end up not having that exam (contact lenses exam is highly overpriced there... But they should have told me that yesterday when I asked my insurance coverage for it!)... it was the last straw for me.... More
They just lost me as a customer today. I had to come back twice for an exam to end up not having that exam (contact lenses exam is highly overpriced there... But they should have told me that yesterday when I asked my insurance coverage for it!)... it was the last straw for me. Less
Great people there to help you.Highly recommend.Thanks for all your help
Very professional and pleasant Everyone was extremely helpful and very nice
Very organized and took extra steps to see me when I mistakenly went to the wrong office
Always so nice to visit a doctors office where you’re greeted with happy kind people. And the process moves very quickly until you see the doctor. Outstanding and thank you... More
Always so nice to visit a doctors office where you’re greeted with happy kind people. And the process moves very quickly until you see the doctor. Outstanding and thank you Less
Office staff are all super polite and friendly. The doctor seems extremely knowledgeable and the wait times have been minimal even when they were very busy.... More
Office staff are all super polite and friendly. The doctor seems extremely knowledgeable and the wait times have been minimal even when they were very busy. Less
Lots of waiting patients and long wait time. But Dr. Gross was very thorough and professional.
I must confess that surely she is a skilled professional trader and the best among all, as her clients all said, I saw so many positive reviews about Mrs Janet Adderley Fx, and she managed my account after I Invested $1000 and got a successful withdrawal of $15,200 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done"., with M... More
I must confess that surely she is a skilled professional trader and the best among all, as her clients all said, I saw so many positive reviews about Mrs Janet Adderley Fx, and she managed my account after I Invested $1000 and got a successful withdrawal of $15,200 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done"., with Mrs Janet Adderley Fx your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her via Email: [email protected] WhatsApp: +1 (267) 536-5967 Less
Beautiful facility, friendly staff, excellent care.
The total experience starting from the checking staff to to the eye exam and the the doctor has been an absolutely wonderful experience. If you have to put yourself into the hands of an expert then this is the place you need to visit for your eyes. My experience has been absolutely flawless. Thanks…... More
The total experience starting from the checking staff to to the eye exam and the the doctor has been an absolutely wonderful experience. If you have to put yourself into the hands of an expert then this is the place you need to visit for your eyes. My experience has been absolutely flawless. Thanks… Less
After seeing the same Dr for 48 years a change was a little daunting. However, I am happy with the new start! The office was very professional and efficient! I look forward to many years hopefully with this office.... More
After seeing the same Dr for 48 years a change was a little daunting. However, I am happy with the new start! The office was very professional and efficient! I look forward to many years hopefully with this office. Less
Very happy with service. Wait time was reasonable. Staff is very nice.
The doctor I was supposed to see called out and they failed to contact me. Wasted my time and they could not see me that day. I won't be coming back.
Dr. Guan was exceptional. She and the other staff members gave me an excellent exam. I will certainly be going there too order my new glasses.
Very professional, friendly and helpful staff. The facility is very comfortable and well appointed. Doctors and techs are attentive to patient needs and concerns. Overall first time experience was very positive.... More
Very professional, friendly and helpful staff. The facility is very comfortable and well appointed. Doctors and techs are attentive to patient needs and concerns. Overall first time experience was very positive. Less
Me encantó este lugar grande y muy limpio, las personas muy amables. Lo recomiendo al 100%
I have been a patient at Helm Vision Group and Dr. Helm for many years. Their offices are conveniently located for anyone that lives in the Santa Clarita Valley and their staff is amazing. They always take great care to make sure they cover all the bases when it comes to your vision and eye health. Whether you need to replace your current pair of glasses/contacts or a four, I evaluation, Helm vis... More
I have been a patient at Helm Vision Group and Dr. Helm for many years. Their offices are conveniently located for anyone that lives in the Santa Clarita Valley and their staff is amazing. They always take great care to make sure they cover all the bases when it comes to your vision and eye health. Whether you need to replace your current pair of glasses/contacts or a four, I evaluation, Helm vision group is amazing. Less
I been coming here for many years and very happy with the service. Great customer service! Knowledgeable doctors! Highly recommend this office for all of you!!!... More
I been coming here for many years and very happy with the service. Great customer service! Knowledgeable doctors! Highly recommend this office for all of you!!! Less
I've been with Dr Helm many years now and trust him with my eyesight completely. I feel he has the latest technology and continues to explore new technologies to help his patients. He and his staff are helpful and kind, and I will continue to recommend his practice..... More
I've been with Dr Helm many years now and trust him with my eyesight completely. I feel he has the latest technology and continues to explore new technologies to help his patients. He and his staff are helpful and kind, and I will continue to recommend his practice.. Less
Excellent Customer Service from the time i walked in the door. Dr. Bajas (hope i spelled her name correctly) was very detailed in the way she explained what she saw and recommended.... More
Excellent Customer Service from the time i walked in the door. Dr. Bajas (hope i spelled her name correctly) was very detailed in the way she explained what she saw and recommended. Less
They are always friendly, professional, and thorough.
Friendly, knowledgeable and very efficient staff and office.
This is, by far, the best experience I’ve had with a vision group! I had complained about my glasses after every new prescription I got. There was just always something not quite right. Not only were they thorough and detailed, this prescription was spot on! Finally, I can see again! They checked for everything. Their equipment is state of the art technology too! Very friendly as well! Plus they... More
This is, by far, the best experience I’ve had with a vision group! I had complained about my glasses after every new prescription I got. There was just always something not quite right. Not only were they thorough and detailed, this prescription was spot on! Finally, I can see again! They checked for everything. Their equipment is state of the art technology too! Very friendly as well! Plus they have several offices in Santa Clarita. I highly recommend them for all your vision needs! Less
The Team at Helm Vision Group are Fast, Friendly, and Efficient....
I would not dream of going anywhere else even though I drive almost an hour to get there. The staff is amazing their office is clean and I absolutely Believe in Dr Helm, he’s the best!... More
I would not dream of going anywhere else even though I drive almost an hour to get there. The staff is amazing their office is clean and I absolutely Believe in Dr Helm, he’s the best! Less
If one pays for an eye exam they should fill out the prescription completely. Not withhold information to force them to buy glasses from them.
The professional and friendly service
Professional
Helm Vision care is the best. Great staff and very friendly .Would and have recommended to all my friends.. God Bless you all
Everyone was very helpful especially Marco
They were quite busy but I got in pretty quick. The lady that had me do the vision test was very nice. The dr was also very nice. It was pretty smooth and they were understanding when I told them my eyes don’t like drops. They made sure it was comfortable for me.... More
They were quite busy but I got in pretty quick. The lady that had me do the vision test was very nice. The dr was also very nice. It was pretty smooth and they were understanding when I told them my eyes don’t like drops. They made sure it was comfortable for me. Less
Brought my child here for an eye exam, recommended by a friend. The location was clean and modern. The employees were pleasant and helpful. The eye doctor was kind, professional, and knowledgeable. We came back to this clinic again when my child had a noticeable issue with an eye that needed a prescription. After a week, the eye had cleared and returned to normal. Thank you Helm Vision!... More
Brought my child here for an eye exam, recommended by a friend. The location was clean and modern. The employees were pleasant and helpful. The eye doctor was kind, professional, and knowledgeable. We came back to this clinic again when my child had a noticeable issue with an eye that needed a prescription. After a week, the eye had cleared and returned to normal. Thank you Helm Vision! Less
Would leave zero stars if possible!! Horrendous customer service. I've been going to Dr Fitzgerald for 32 years at his original location. They moved to Helm and supposedly Helm has no way to assess our 32 years of vision records. They would not honor the warranty for our glasses that we purchased from Dr. Fitzgerald either. All of the personnel were rude and condescending. Our family will have to... More
Would leave zero stars if possible!! Horrendous customer service. I've been going to Dr Fitzgerald for 32 years at his original location. They moved to Helm and supposedly Helm has no way to assess our 32 years of vision records. They would not honor the warranty for our glasses that we purchased from Dr. Fitzgerald either. All of the personnel were rude and condescending. Our family will have to look for another optometrist office. Less
Typically would give them a 5 star review, but after a few recent visits it is apparent that staffing does not communicate, they do not follow up with their clients, return calls or follow through with something as simple as a prescription. Business has been lost.... More
Typically would give them a 5 star review, but after a few recent visits it is apparent that staffing does not communicate, they do not follow up with their clients, return calls or follow through with something as simple as a prescription. Business has been lost. Less
To Dr Craig Helm, You are one of a kind. Thank you for making me see clearly after a few hours of laser surgery. The atmosphere in your office is always welcoming but the most important thing is professionalism. Thank you for making me feel better.... More
To Dr Craig Helm, You are one of a kind. Thank you for making me see clearly after a few hours of laser surgery. The atmosphere in your office is always welcoming but the most important thing is professionalism. Thank you for making me feel better. Less
I experienced an emergency. I was worried about what was happening with my vision. One call to Dr. Gross and he put my fears at rest. Dr. Gross was patient, clear in his explanations and most of all reassuring. He made room in his schedule to see me immediately and treated me with extreme care and professionalism. That kind of care can’t be taught. It comes from the heart. Trust Dr. Gross!... More
I experienced an emergency. I was worried about what was happening with my vision. One call to Dr. Gross and he put my fears at rest. Dr. Gross was patient, clear in his explanations and most of all reassuring. He made room in his schedule to see me immediately and treated me with extreme care and professionalism. That kind of care can’t be taught. It comes from the heart. Trust Dr. Gross! Less
All I can say is Dr. Helm is amazing. New PANOPTIX® TRIFOCAL LENS IMPLANT surgery last August. No glasses, period. Not for reading or driving 20/20 lifetime change for sure.... More
All I can say is Dr. Helm is amazing. New PANOPTIX® TRIFOCAL LENS IMPLANT surgery last August. No glasses, period. Not for reading or driving 20/20 lifetime change for sure. Less
Having Dr. Helm as my mom’s eye doctor has been one of the most pleasant experience I ever had. My mom has very limited conversational english. But Dr Helm was very patient and very thorough, making sure that my mom gets the best care. Dr Helm even went beyond our expectations as he entertains my concerns even after clinic hours. He looks after his patients as if they are family. He is very knowl... More
Having Dr. Helm as my mom’s eye doctor has been one of the most pleasant experience I ever had. My mom has very limited conversational english. But Dr Helm was very patient and very thorough, making sure that my mom gets the best care. Dr Helm even went beyond our expectations as he entertains my concerns even after clinic hours. He looks after his patients as if they are family. He is very knowledgeable on his field and had healed my mom of her eye infection. ❤️🙏🏼. Less
My cataract/IOL surgery process seemed like an assembly line operation: very rushed appointments, very poor (if any) explanations, and even worse responses to questions. That and very poor results requiring additional surgery and months of additional inconvenience. I paid over $6,000 for the premium IOL recommended and still need glasses for computer and reading: no different than if I had gone ... More
My cataract/IOL surgery process seemed like an assembly line operation: very rushed appointments, very poor (if any) explanations, and even worse responses to questions. That and very poor results requiring additional surgery and months of additional inconvenience. I paid over $6,000 for the premium IOL recommended and still need glasses for computer and reading: no different than if I had gone with the no-cost Medicare covered option. The doctor informed me that everything was fine post repositioning surgery for my dominate right eye, but then prescribed glasses that caused significant eyestrain and are unwearable. My understanding subsequently is that errors in preoperative biometry assessment resulted in implantation of an incorrect IOL leading to unplanned refractive error. A refractive error that is difficult to correct with glasses. All the second surgery to reposition the IOL accomplished was to move the refractive error to different position. My suggestion: Find a doctor that is not always in a hurry and maybe has time to double check what the computer decides is the correct IOL. I wish i had obtained a second opinion and gone elsewhere after the expensive and suboptimal results of the first and second surgeries. Less
My first appointment & experience was excellent. From the beginning to the end. Front desk, to each staff who helped. Dr. BRIAN GROSS was excellent and did a thorough exam on my eyes. He was nice, mellow & answered all my concerns. The office was big, but they were all organized with their procedure and very clean. I worked in healthcare for decades and will highly recommend this office.... More
My first appointment & experience was excellent. From the beginning to the end. Front desk, to each staff who helped. Dr. BRIAN GROSS was excellent and did a thorough exam on my eyes. He was nice, mellow & answered all my concerns. The office was big, but they were all organized with their procedure and very clean. I worked in healthcare for decades and will highly recommend this office. Less
Great staff. Wonderful service
Dr Helm, and his staff is the best Place to get your eyes in good Order
They were so helpful and able to see me immediately with an urgent eye appointment. My eyes are already feeling much better.
My family & I have been coming here for years!! We absolutely love this place! Highly recommend it!! So professional by all the staff & doctors!! Always super helpful & informative! I have horrible eyesight & every visit I go to they always make me feel safe!!!... More
My family & I have been coming here for years!! We absolutely love this place! Highly recommend it!! So professional by all the staff & doctors!! Always super helpful & informative! I have horrible eyesight & every visit I go to they always make me feel safe!!! Less
Helm Vision has helped my entire family! They take their time with you and really try to do quality work. They are friendly and make us feel so comfortable! I will refer everyone I know to this office.... More
Helm Vision has helped my entire family! They take their time with you and really try to do quality work. They are friendly and make us feel so comfortable! I will refer everyone I know to this office. Less
Dr. Benoso is our Optometrist and has been for a few years now and she is great. The staff are all very friendly and accommodating. Chad who has helped me with my last two fittings is very patient, calm and friendly. He is very knowledgeable in his field.... More
Dr. Benoso is our Optometrist and has been for a few years now and she is great. The staff are all very friendly and accommodating. Chad who has helped me with my last two fittings is very patient, calm and friendly. He is very knowledgeable in his field. Less
They were so nice and I only waited 5min I barely got to sit down, the girls were fast, knew what they were doing and very professional. Dr. Engh is so kind and patient he let me ask a lot of questions and answered them all🤗 When you go to be seen Lori will greet you and do the initial intake that gets you ready for your eye exam, she is so awesome and professional🤗 Everyone here was great! Do ... More
They were so nice and I only waited 5min I barely got to sit down, the girls were fast, knew what they were doing and very professional. Dr. Engh is so kind and patient he let me ask a lot of questions and answered them all🤗 When you go to be seen Lori will greet you and do the initial intake that gets you ready for your eye exam, she is so awesome and professional🤗 Everyone here was great! Do yourself a favor go here before you go anywhere else. 😁 Less
It a nice well organized place and everything was well explained to me and the problem to solve the issue I had with my eyes so I definitely recommend this optician to anyone out their looking for a good one... More
It a nice well organized place and everything was well explained to me and the problem to solve the issue I had with my eyes so I definitely recommend this optician to anyone out their looking for a good one Less
Dr Helm is the Best in Santa Clarita valley for sure!
I ended up having to go to Henry Mayo ER with eye pain and redness. The nurse practitioner there was phenomenal and ended up consulting with Dr Helm, who in a stunning act of selflessness, agreed to see me on a Sunday, over a HOLIDAY WEEKEND. I was absolutely FLOORED!! Needless to say, he showed up for the appointment, we went inside, took a look and almost immediately ruled out Glaucoma, which ... More
I ended up having to go to Henry Mayo ER with eye pain and redness. The nurse practitioner there was phenomenal and ended up consulting with Dr Helm, who in a stunning act of selflessness, agreed to see me on a Sunday, over a HOLIDAY WEEKEND. I was absolutely FLOORED!! Needless to say, he showed up for the appointment, we went inside, took a look and almost immediately ruled out Glaucoma, which was the fear of the NP at Henry Mayo. What he did diagnose me with is irisitis, which is, crazy enough, related to my ankylosing spondylitis in my back. Wow. Ok! Sent me on my way with a couple prescriptions for eye drops and a follow up within a week. I just got home and I'm happy to say that I'm healing nicely and looking MUCH better! Thanks Dr Helm, you were a GREAT help to myself and most importantly my eye health. I can't recommend him enough!!! Less
Would recommend most assuredly
Awesome place. Great staff, very friendly.
Courteous, clean, and pretty good with keeping the scheduled appointment time. Friendly, professional staff.
Dr. Guan at Helm Vision does a wonderful job! She is very thorough, friendly, and efficient. I highly recommend Dr. Guan for contact fittings!
Dr. Helm was the 3rd specialist I had seen in the past 2 years. He found the problem and I'm on the road to recovery totally stoked. He actually saw the problem before I even opened my mouth.... More
Dr. Helm was the 3rd specialist I had seen in the past 2 years. He found the problem and I'm on the road to recovery totally stoked. He actually saw the problem before I even opened my mouth. Less
Very friendly, knowledgeable and professional.
Excellent
I've been seeing Dr Gross for many years, and since he's been with the Helm group it's been very nice also. Thank you.
My eye exam and Dr. Guan was great! She is sweet and compassionate. I appreciate her taking her time to explain and show concern for me. It was beyond my expectations! I am truly grateful! However and this is ABSOLUTELY NO REFLECTION OF HER. A second opinion was needed and my consultation was with Dr. Gross and he was less than spectacular!!! He needs to work on his bedside manner and stop loud t... More
My eye exam and Dr. Guan was great! She is sweet and compassionate. I appreciate her taking her time to explain and show concern for me. It was beyond my expectations! I am truly grateful! However and this is ABSOLUTELY NO REFLECTION OF HER. A second opinion was needed and my consultation was with Dr. Gross and he was less than spectacular!!! He needs to work on his bedside manner and stop loud talking about patient outside the door in the hall where they can hear him along with other patients and staff. My vision maybe bad but my hearing works just fine! His tone and flipped attitude was not called for and rude! You can hear how condescending and how assuming he was being. I may not be your avg client but I assure you my money and insurance spends JUST THE SAME! Out side of that the rest of the staff was amazing! I will definitely be back! I will just ask for a different Dr to do any second opinion in the future! Less
I really like the Helm group. They were very accommodating when I had an emergency when I cut my eye. The pain was just awful and they got me in quickly, took care of the pain and were great with answering my questions. They even humored me by laughing at my corny jokes.... More
I really like the Helm group. They were very accommodating when I had an emergency when I cut my eye. The pain was just awful and they got me in quickly, took care of the pain and were great with answering my questions. They even humored me by laughing at my corny jokes. Less
Always a pleasure! Even after years of nit needling glasses due to lasik, i am still treated with the best customer service! I always feel so welcome and everyone is so kind! Thank you!... More
Always a pleasure! Even after years of nit needling glasses due to lasik, i am still treated with the best customer service! I always feel so welcome and everyone is so kind! Thank you! Less
Their organization and safety with covid protocol.
Scratched cornea and they got me in quickly and Dr. Gross got me on my way to healing right away.
Everyone was attentive and the process of getting medical attention went smoothly. The staff was supportive and friendly.
Helm Vision Group is awesome! We had no wait time! Everything is clean and orderly. They are very organized and the staff is very courteous. The doctors and assistants were very informative during examinations and gave thorough explanations afterwards. We were very happy with our experience there.... More
Helm Vision Group is awesome! We had no wait time! Everything is clean and orderly. They are very organized and the staff is very courteous. The doctors and assistants were very informative during examinations and gave thorough explanations afterwards. We were very happy with our experience there. Less
Great group
Extremely professional and caring staff! I would definitely be a long-term patient with this wonderful practice!
Good and thorough exam and lovely people
Everyone was very friendly yet professional. Pandemic safety is followed in the office. I had short wait times.
The office is Always so professional and efficient. During this time of COVID, I appreciated that they sanitized items as they brought me in the room and I could see it happening.... More
The office is Always so professional and efficient. During this time of COVID, I appreciated that they sanitized items as they brought me in the room and I could see it happening. Less
Great place Great service
This is a HUGE thank you to the Helm Vision Group (Valencia, CA.). Thank you to Lou, Alexis, and the rest of their staff for their professionalism, expertise and organization and all the while they each were pleasant to me throughout my visit(s) at this office. Thank you, Helm Vision Group of Valencia, CA.... More
This is a HUGE thank you to the Helm Vision Group (Valencia, CA.). Thank you to Lou, Alexis, and the rest of their staff for their professionalism, expertise and organization and all the while they each were pleasant to me throughout my visit(s) at this office. Thank you, Helm Vision Group of Valencia, CA. Less
Very Organized!!! Friendly
Professionally run office, with state of the art equipment and highly quality dr’s, as well as staff. Absolutely no complaints!!
I have very poor vision but Helm has been helping me for many years to see the best I can. for people with real vision problems, there's none better
They were very knowledgeable and took there time with me. The doctor answered all my questions. The staff went above and beyond making me feel comfortable. I dont do well with eyes lol... More
They were very knowledgeable and took there time with me. The doctor answered all my questions. The staff went above and beyond making me feel comfortable. I dont do well with eyes lol Less
5 weeks. That's how long it's been and we still don't have my daughters glasses. For the last two weeks we were given different stories as to their readiness date, only to find out now that the lens is back ordered with no known ETA. There has been zero follow up from the boutique, and no offer to provide any sort of alternative (we had ordered Anti-glare lens). Save your time and take your presc... More
5 weeks. That's how long it's been and we still don't have my daughters glasses. For the last two weeks we were given different stories as to their readiness date, only to find out now that the lens is back ordered with no known ETA. There has been zero follow up from the boutique, and no offer to provide any sort of alternative (we had ordered Anti-glare lens). Save your time and take your prescription to get filled elsewhere. Less
My son and I were first time patients. Everyone in the office was extremely courteous and professional. All COVID precautions were handled. Dr Benosa was great, I highly recommend this practice.... More
My son and I were first time patients. Everyone in the office was extremely courteous and professional. All COVID precautions were handled. Dr Benosa was great, I highly recommend this practice. Less
Do NOT go here anymore!!! Been a customer for over a decade and they have forever lost my business. If I could give negative stars I would. Glasses and contacts are a joke and the technicians for the glass fitting are extremely rude; nor do they have any experience or proper knowledge to help you. They will charge you insane amounts and get your orders wrong as well as tell you the wrong dates of... More
Do NOT go here anymore!!! Been a customer for over a decade and they have forever lost my business. If I could give negative stars I would. Glasses and contacts are a joke and the technicians for the glass fitting are extremely rude; nor do they have any experience or proper knowledge to help you. They will charge you insane amounts and get your orders wrong as well as tell you the wrong dates of delivery over and over again. Plus they will constantly put you on hold hang up or transfer you! Less
From the receptionist to the doctors to the sales reps, your group/team was engaging, professional and knowledgeable in every area. It didn't hurt that every person there was very beautiful as well...lol. I would recommend this office without hesitation because you know you'll get quality service and an honest smile to bring the comfort to your individual appointment. I loved it all!!... More
From the receptionist to the doctors to the sales reps, your group/team was engaging, professional and knowledgeable in every area. It didn't hurt that every person there was very beautiful as well...lol. I would recommend this office without hesitation because you know you'll get quality service and an honest smile to bring the comfort to your individual appointment. I loved it all!! Less
I was seen in the emergency room for sudden onset of flashing lights in my eye.but they did not have the proper equipment not perform the necessary tests so I called Helm Vision Group to see when I could get in. I got an appointment for 45 minutes after I called. I went in the office and before I could even finish my paperwork I was called back and tests were started. I saw Dr Engh almost immedi... More
I was seen in the emergency room for sudden onset of flashing lights in my eye.but they did not have the proper equipment not perform the necessary tests so I called Helm Vision Group to see when I could get in. I got an appointment for 45 minutes after I called. I went in the office and before I could even finish my paperwork I was called back and tests were started. I saw Dr Engh almost immediately and was out with a diagnosis within a very short period of time. Luckily it was nothing serious. Mostly age-related. My appointment was 10;45 and by 11:40 I was in my car. Super nice people! Great doctor! Thank you! Less
Very professional. I trust them.
Everyone is kind and professional both Dr.s and techs.
Looking for specialist who treats double vision. Found it at Helm. I appreciate courtesy and expertise of all staff there.
Very nice place! Everyone is very personable so far!
The staff is friendly and efficient. Dr Helm is very knowledgeable and answers questions thoroughly
I highly recommend Dr. helm
They managed schedule poorly, usually you need to wait two hours or more for a scheduled laser surgery. The nurse was not professional at all and give a group of patients eye drops before surgery without gloves.... More
They managed schedule poorly, usually you need to wait two hours or more for a scheduled laser surgery. The nurse was not professional at all and give a group of patients eye drops before surgery without gloves. Less
Big-time operation. They seem pretty through. Been going for at least four years now.
I have been going to Helm Vision for quite a few years. I was seeing another doctor but at one visit I saw Dr. Guan. I love, love, love her. She is so thorough and fitted me with Scleral contacts because I could not wear regular lenses. She is fantastic. Wanda... More
I have been going to Helm Vision for quite a few years. I was seeing another doctor but at one visit I saw Dr. Guan. I love, love, love her. She is so thorough and fitted me with Scleral contacts because I could not wear regular lenses. She is fantastic. Wanda Less
loved the ambience, the music in the surgery room. I was listening to Mark Anthony, Loved it, I felt safe, and in good hands.and the Dr. professional, yet friendly and reassuring..Dr.Helm and staff ..YOU ROCK!... More
loved the ambience, the music in the surgery room. I was listening to Mark Anthony, Loved it, I felt safe, and in good hands.and the Dr. professional, yet friendly and reassuring..Dr.Helm and staff ..YOU ROCK! Less
The service was okay, but, I got told one price, and when it got time to pay, It cost me a lot more than the quoted price, for no extra service, just a normal eye exam for a prescription.... More
The service was okay, but, I got told one price, and when it got time to pay, It cost me a lot more than the quoted price, for no extra service, just a normal eye exam for a prescription. Less
Very good services professional staff I’m happy with my doctor appointment on time thanks to Vision Group
Dr. Gross and his staff are GREAT!! Very thorough and knowledgeable!
I had my eye surgery there and the experience was wonderful. Plus the service and staff was absolutely awesome.
Sensational care and professionalism! Dr. Helm today! I had ruined my eyes from wearing contact lenses 24/7 since 1982. He restored them!
I've purchased several glasses from here and they have such amazing selection for everyone's budget and style. I, then, decided to finally get the surgery. Dr. Helm told me that I needed to do PRK surgery instead of LASIK because I have some astigmatism and it it a safer procedure. Let me tell you, it is LIFE CHANGING!! I had dry eyes after the surgery and helm vision treated it with Lipiflow a... More
I've purchased several glasses from here and they have such amazing selection for everyone's budget and style. I, then, decided to finally get the surgery. Dr. Helm told me that I needed to do PRK surgery instead of LASIK because I have some astigmatism and it it a safer procedure. Let me tell you, it is LIFE CHANGING!! I had dry eyes after the surgery and helm vision treated it with Lipiflow and my eyes feel soooo good. It was only $750 for both eyes which is the best price in los Angeles. I called so many places and this was the most reasonable price. I ABSOLUTELY LOVE MY VISION 😍 Dr. Helm is such an amazing doctor. He's so funny and has the best care and personality. I wouldn't read those 1 star reviews below. They're biased and based on one specific topic. I recommend them to everyone! Less
Nice service and great customer service!!!
Schedule appointment for my wife 9 am was supposed to be first ha. Wait Ed over 30 minutes.
Never got it right, made it feel like it was our fault. We gave up and ate the money. Never went back. Glasses sit in my drawer.
Our son saw a "Dr. Gross" at Helm Vision Center and it was the worst level of "care" I have ever heard of or experienced. He offered no diagnosis and simple said come back if it got worst. He then proceeded to charge us for a "medical" visit, since our vision visit is free. We proceeded to take him to an M.D. and our son was given 2 prescriptions to resolve his potentially vision damaging diagno... More
Our son saw a "Dr. Gross" at Helm Vision Center and it was the worst level of "care" I have ever heard of or experienced. He offered no diagnosis and simple said come back if it got worst. He then proceeded to charge us for a "medical" visit, since our vision visit is free. We proceeded to take him to an M.D. and our son was given 2 prescriptions to resolve his potentially vision damaging diagnosis. Luckily we trusted our instincts. We notified the billing department and got NO response! A complaint has been filed for this egregious visit. Less
Exellent ! Good price , didn’t have to wait and saved out road trip !
Very good doctors. And the customer service is awesome too. I had trouble getting the correct prescriptions until I went there. I guess because my eyes continued to get really worse for awhile. They got me set up with what I need. Plus one of the optometrist is also an opthamologist so he could give me second opinions about my various eye problems.... More
Very good doctors. And the customer service is awesome too. I had trouble getting the correct prescriptions until I went there. I guess because my eyes continued to get really worse for awhile. They got me set up with what I need. Plus one of the optometrist is also an opthamologist so he could give me second opinions about my various eye problems. Less
Good experience as always. Knowledgable, efficient & friendly from start to finish. And no waiting in the waiting room forever like most places.. eye tests started right as scheduled :-)... More
Good experience as always. Knowledgable, efficient & friendly from start to finish. And no waiting in the waiting room forever like most places.. eye tests started right as scheduled :-) Less
I have been a patient of Dr Gross and Dr Helm for years and will not go anywhere else for my vision care! I know they are very knowledgeable and caring, and highly professional. You may fault them for taking their time with each patient in order to be thorough and not miss anything, and therefore sometimes you may have to wait a little. They are a busy practice and take in a lot of Emergency case... More
I have been a patient of Dr Gross and Dr Helm for years and will not go anywhere else for my vision care! I know they are very knowledgeable and caring, and highly professional. You may fault them for taking their time with each patient in order to be thorough and not miss anything, and therefore sometimes you may have to wait a little. They are a busy practice and take in a lot of Emergency cases because not too long ago I was one of them. They had to open their door after hours. They are dedicated to their patients and that is more important to me then wait time, where I am dismissed in 5 minutes and barely looked at. And yes, they charge money, because there are costs in running a business. We all know that old sayings: " You get what you paid for". Less
When it comes to eye care, Helm Vision Group is the best in the west or maybe not only in the west. Great staff and easy access. Dr. Helm attends to my eye care and made my vision from blurry to an eagle eye vision. I will recommend them to all my friends. Thanks Helm Vision Group.... More
When it comes to eye care, Helm Vision Group is the best in the west or maybe not only in the west. Great staff and easy access. Dr. Helm attends to my eye care and made my vision from blurry to an eagle eye vision. I will recommend them to all my friends. Thanks Helm Vision Group. Less
I received cataract surgery from Helm Vision Group about 5 or 6 weeks ago and everything went fine. I discovered I needed that surgery after my regular eye Doc.gave me a new prescription that I could not use. I went back to my regular eye Doc. after my surgery & they gave me a new vision test & gladly changed my prescription @ no charge & am now waiting for them to arrive. I have a pair of older... More
I received cataract surgery from Helm Vision Group about 5 or 6 weeks ago and everything went fine. I discovered I needed that surgery after my regular eye Doc.gave me a new prescription that I could not use. I went back to my regular eye Doc. after my surgery & they gave me a new vision test & gladly changed my prescription @ no charge & am now waiting for them to arrive. I have a pair of older Oakley prescription sun glasses that I have had for a couple of years which no longer worked for me. So I thought I would have Helm replace the lenses so I would have a back up pair. Much to my surprise Oakley glasses can only be sent to Oakley (no outside lab).Mind you I only needed 1 lens changed but the Helm optometrist in formed me that they had to change both. It did not make sense to me but, ok I have Medicare to help off set the cost. Low and behold the out of pocket cost to me was a STAGGERING $434.00 and that's more than the original cost of the glasses with poly carbonate lenses .Obviously I can not afford that & probably would not pay it if I could, that's outrageous. So now I am disappointed because I can not afford this. Keep in mind my insurance company (through my wife's work) has picked up all the bills for my surgery, eye tests and anything else they are charging them for. At this point I ask the lady behind the counter & the female Optometrist to just give me a copy of my prescription and now the Optometrist tells me there will be an $80.00 charge. WTH I would think my Ins. company paid for it.This is ludicrous & in my opinion border line illegal. Obviously I will never return & surely never recommend Helm Vision Group. Harold Van Patten Less
Nice group and I like my doctor but the wait times are insane. I was here for over 2 hours during my first visit, just an exam and contact lens prescription. Came back to pick up the contact lenses and I waited 30 minutes before I even spoke to anyone, and they had my chart wrong. Will wait to see what happens next...... More
Nice group and I like my doctor but the wait times are insane. I was here for over 2 hours during my first visit, just an exam and contact lens prescription. Came back to pick up the contact lenses and I waited 30 minutes before I even spoke to anyone, and they had my chart wrong. Will wait to see what happens next... Less
My daughter got hurt in her eyes. Called and got an appointment in an hour. The service was prompt and the Dr was very friendly and helpful. Loved the service.... More
My daughter got hurt in her eyes. Called and got an appointment in an hour. The service was prompt and the Dr was very friendly and helpful. Loved the service. Less
Thanks for being such a wonderful doctor. Dr Helm is a very friendly doctor and extraordinary Human being. THANKS FOR UR HARD WORK. God Bliss u .
I used to go to Dr. Engh when he had his own private practice 3 years ago, since then has joined Dr. Helm. It takes forever to get through just a regular eye exam.. to many patients scheduled at the same time. I was there for 2 hours and didn't even order my new glasses just got the prescription and left..I felt like I was in a cattle call 👎Might have to look for another business with 1 doctor, ... More
I used to go to Dr. Engh when he had his own private practice 3 years ago, since then has joined Dr. Helm. It takes forever to get through just a regular eye exam.. to many patients scheduled at the same time. I was there for 2 hours and didn't even order my new glasses just got the prescription and left..I felt like I was in a cattle call 👎Might have to look for another business with 1 doctor, own private privacy. To bad cause I like Dr Engh!! Less
Best place for all your eyecare needs. Dr. Helm is the best doctor in town!!
I go to Helm because Dr. Engh transferred his practice there. I really like him. The staff is very nice. And a nice selection of glasses.
Great team.
I have had a lifelong problem with a misaligned eye. was told in the past nothing could be done to fix problem. Saw dr gross on an unrelated issue. He told me eye could be fixed on an outpatient basis and for the 1st time i would see out of both eyes and my ins would cover 100% of surgery. He seemed to have had a 2nd sense to what i needed to hear. Everyone from nurses to front desk staff made m... More
I have had a lifelong problem with a misaligned eye. was told in the past nothing could be done to fix problem. Saw dr gross on an unrelated issue. He told me eye could be fixed on an outpatient basis and for the 1st time i would see out of both eyes and my ins would cover 100% of surgery. He seemed to have had a 2nd sense to what i needed to hear. Everyone from nurses to front desk staff made me feel like they genuinely care. Not alot of places make you feel this way. I highly recommend. Thank you everyone at helm vision group. Less
Do you connect to your doctor? What I mean is does he/she listen? And do you understand what they say when it's your turn to listen? I get this from my eye doctor, Dr. Brian Gross. Had a few issues getting to an appointment, understanding a chronic condition and spending the time at the office. Dr. Gross listened and responded accordingly. I feel relieved having my eyes in his hands, so to speak.... More
Do you connect to your doctor? What I mean is does he/she listen? And do you understand what they say when it's your turn to listen? I get this from my eye doctor, Dr. Brian Gross. Had a few issues getting to an appointment, understanding a chronic condition and spending the time at the office. Dr. Gross listened and responded accordingly. I feel relieved having my eyes in his hands, so to speak. Less
This vision group is cold, poorly managed, and more concerned with making money than serving patients. I've been seeing Dr. Engh for decades and moved to Helm Vision Group with him when he closed his private practice. When I visited the first time, I waited an hour and fifteen minutes to see a doctor. I had made an appointment and was not informed that they were running behind. I know three othe... More
This vision group is cold, poorly managed, and more concerned with making money than serving patients. I've been seeing Dr. Engh for decades and moved to Helm Vision Group with him when he closed his private practice. When I visited the first time, I waited an hour and fifteen minutes to see a doctor. I had made an appointment and was not informed that they were running behind. I know three others who have had similar experiences. One coworker waited THREE HOURS once. When I was deciding between two pairs of glasses, the employee REFUSED to give me feedback. When pressed, she found another employee who would give her opinion. That was just weird. When selecting contacts, I was told "Don't bother trying to find this brand cheaper elsewhere. We price match." Turns out that was a lie. I later found the same brand for significantly less through 1-800-CONTACTS. And finally, as if the other issues hadn't sent me in search of a new doctor: today I received a letter from a debt collection agency for my unpaid balance of - wait for it -TEN DOLLARS. I received no bill, no phone call from Helm, absolutely no explanation for this "debt". I was in the office no more than three weeks ago, where I picked up and paid for my contacts. No mention of this supposed debt. I am beyond baffled why they opted to send this through a collection agency rather than call me, especially considering the paltry sum I somehow neglected to pay. Even if this debt were legitimate (which it is not), the fact that it was handled in this way reinforces the cold nature of this establishment. If you go here, you will not be viewed as a patient. As for me, I've lost my patience. Thank you, Helm Vision Group, for opening my eyes. No more vision groups for me. I'll be moving on. Less
Helm Vision Group was great from start to finish. They were able to promptly fit me into the schedule for a free lasik consultation. The office staff was polite and professional. The office is beautiful with state of the art modern equipment. I never had to wait long. Dr. Guam did a great job of answering all my questions and calming my fears about the procedure. No one ever made me feel pressur... More
Helm Vision Group was great from start to finish. They were able to promptly fit me into the schedule for a free lasik consultation. The office staff was polite and professional. The office is beautiful with state of the art modern equipment. I never had to wait long. Dr. Guam did a great job of answering all my questions and calming my fears about the procedure. No one ever made me feel pressured to schedule the procedure after my free consultation. Erica, the surgery scheduler for Dr. Helm, was amazingly helpful in finding the right payment plan for me and gave me preop and postoperative instructions. The actual lasik procedure was a piece of cake and Dr. Helm and the staff were comforting and made it fun. Their laser machine is the latest and greatest in technology and he talks you through the procedure. My mom and fiancé got to watch it from a window in the next room! The next day I went in for first postoperative eye exam and my vision was already almost perfect! Erica also checked in to see how I was doing. Over the weekend I ran into a problem with my eye drops and I emailed erica not thinking I would get a response but she responded within 30min! She easily resolved my problem and was such a huge help. I would highly recommend the Helm Vision group! Less
I had an absolutely wonderful experience with the Helms Vision Group. From the state-of-the-art facility and equipment to the professional, caring, and highly talented medical staff and surgical team--the Helms Vision Group is the best place to go for your vision needs and concerns. I was incredibly impressed by their professional yet personal close communication, as well as their generous and de... More
I had an absolutely wonderful experience with the Helms Vision Group. From the state-of-the-art facility and equipment to the professional, caring, and highly talented medical staff and surgical team--the Helms Vision Group is the best place to go for your vision needs and concerns. I was incredibly impressed by their professional yet personal close communication, as well as their generous and detailed examination and consultation prior to my LASIK surgery. Everything before, during, and after my surgery has been straight forward, no nonsense, top of the line which provided me both comfort and confidence in my decision making process. Thank you Dr Guan, Dr Helm and Erica Miyata. This has been a positive life-changing experience. Less
I had the most wonderful experience from my first consultation with Dr Guan to my LASIK surgery with Dr Craig Helm. Exceptional care, professional and friendly staff, exquisite communication, and phenomenal surgical expertise with the most state of the art equipment and latest technique. They are hands-dow,n second to none. I highly highly recommend the Helm Vision group!... More
I had the most wonderful experience from my first consultation with Dr Guan to my LASIK surgery with Dr Craig Helm. Exceptional care, professional and friendly staff, exquisite communication, and phenomenal surgical expertise with the most state of the art equipment and latest technique. They are hands-dow,n second to none. I highly highly recommend the Helm Vision group! Less
I went to Helm Vision Group for laysik eye surgery and had an amazing experience. Erica was a big help for me prior to my surgery day, helping me with timing and returning all of my calls promptly. She was so sweet, comforting and helpful with my questions. On my day of surgery, I was only under the laser system for about 13 minutes and under the actual laser for only about 6 seconds each eye! T... More
I went to Helm Vision Group for laysik eye surgery and had an amazing experience. Erica was a big help for me prior to my surgery day, helping me with timing and returning all of my calls promptly. She was so sweet, comforting and helpful with my questions. On my day of surgery, I was only under the laser system for about 13 minutes and under the actual laser for only about 6 seconds each eye! The experience was like going ludicrous speed, out of a so-fi movie. It was comforting knowing I was under the best laser system, the only laser system that is FDA approved with 400 pulses per minute (as compared to what my father had in 2001 of 200 ppm). I was getting anxious but Dr. Helm calmly walked me threw what he was doing before he would proceed, and comforted me the whole way. I felt no pain until taking off the tape from the mask I wore out. An amazing experience! I can see 20/15 now and was able to see the next day and drive home (Mammoth Lakes) , and went skiing/work that weekend. If considering laser eye surgery, I would recommend Helm Vision Group. Less
I went to Helm Vision Group for laysik eye surgery. Erica was a big help for me prior to my surgery day, helping me with timing and returning all of my calls promptly. She was so sweet, comforting and helpful with my questions. On my day of surgery, I was only under the laser system for about 13 minutes and under the actual laser for only about 6 seconds each eye! The experience was like going l... More
I went to Helm Vision Group for laysik eye surgery. Erica was a big help for me prior to my surgery day, helping me with timing and returning all of my calls promptly. She was so sweet, comforting and helpful with my questions. On my day of surgery, I was only under the laser system for about 13 minutes and under the actual laser for only about 6 seconds each eye! The experience was like going ludicrous speed, out of a so-fi movie. It was comforting knowing I was under the best laser system, the only laser system that is FDA approved with 400 pulses per minute (as compared to what my father had in 2001 of 200 ppm). I was getting anxious but Dr. Helm calmly walked me threw what he was doing before he would proceed, and comforted me the whole way. I felt no pain until taking off the tape from the mask I wore out. An amazing experience! I can see 20/15 now and was able to see the next day and drive home (Mammoth Lakes) , and went skiing/work that weekend. If considering laser eye surgery, I would recommend Helm Vision Group. Less
Great staff, friendly environment, all my questions were thoroughly and patiently answered. Would highly recommend.
Had Lasik surgery here about 2 months ago, and I'm extremely happy with my results and the procedure! I really wish I had done this sooner. Dr. Helm was great - he did an exceptional job. I compared several choices and he was the only choice that made sense! Erica, the Surgery Coordinator, was fantastic and very thorough, explaining exactly what would happen during the surgery, so I knew exact... More
Had Lasik surgery here about 2 months ago, and I'm extremely happy with my results and the procedure! I really wish I had done this sooner. Dr. Helm was great - he did an exceptional job. I compared several choices and he was the only choice that made sense! Erica, the Surgery Coordinator, was fantastic and very thorough, explaining exactly what would happen during the surgery, so I knew exactly what to expect Between her and Dr. Helm explaining each step, i felt very comfortable in their hands. From the initial consultation to the follow up exams, every visit has been efficient, up beat, professional and pleasurable. I would without hesitation recommend Dr. Helm and his fantastic staff 100% and with no reservations! Less
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Horrible experience appointment was scheduled for 930. An hour later have yet not been seen.on top of that after complaining they thought putting me in a room and waiting was better than waiting in the lobby. Will not be using them again!... More
Horrible experience appointment was scheduled for 930. An hour later have yet not been seen.on top of that after complaining they thought putting me in a room and waiting was better than waiting in the lobby. Will not be using them again! Less
Since I waited about an hour on my previous visit to be seen, I called ahead to see if they were running on time. I was told they were and still ended up waiting over 1/2 hour. The front office staff are very unfriendly and don't seem to enjoy being there. Don't think I've ever been in such an unfriendly office. I went in for a follow-up exam previously and was billed for a comprehensive exam... More
Since I waited about an hour on my previous visit to be seen, I called ahead to see if they were running on time. I was told they were and still ended up waiting over 1/2 hour. The front office staff are very unfriendly and don't seem to enjoy being there. Don't think I've ever been in such an unfriendly office. I went in for a follow-up exam previously and was billed for a comprehensive exam. Upon leaving, one of the girls at the front desk wanted me to pay for my visit, prior to them billing the insurance. I have never been asked to do that and actually just found out that I do not owe anything out of pocket. Makes me wonder if they are having financial trouble, but would't be surprised with the horrible patient care. Less
Dr. Helm did an exceptional job for us on my daughter's Lasik Surgery. I compared several choices and researched all the technology, and, in the Santa Clarita Valley, Dr. Helm was the only choice that made sense! He is the only doctor in the Santa Clarita who has the state-of-the-art laser, and his price was fantastic. I have gone to his offices for years for eye check ups and glasses for myse... More
Dr. Helm did an exceptional job for us on my daughter's Lasik Surgery. I compared several choices and researched all the technology, and, in the Santa Clarita Valley, Dr. Helm was the only choice that made sense! He is the only doctor in the Santa Clarita who has the state-of-the-art laser, and his price was fantastic. I have gone to his offices for years for eye check ups and glasses for myself and for my family. Every visit has been quick, efficient, up beat, professional and pleasurable. Getting to have our daughter's Lasik done at Dr. Helm's "home" offices was just a wonderful treat- and at a better price than traveling over the hill! Why drive to the valley, when you can get the best, most professional, exceptional technology and service right here in Santa Clarita? I would without hesitation recommend Dr. Helm and his fantastic staff 100% and with no reservations! Less
I chose Helm Vision Group to perform my LASIK surgery procedure recently and I am very pleased with my experience. I was immediately impressed with the immaculate and well-run office during my initial consultation. Dr. Helm is very thorough, he rescheduled my procedure to perform an additional assessment prior to the actual surgery. I feel that he took the time that was needed to ensure a suc... More
I chose Helm Vision Group to perform my LASIK surgery procedure recently and I am very pleased with my experience. I was immediately impressed with the immaculate and well-run office during my initial consultation. Dr. Helm is very thorough, he rescheduled my procedure to perform an additional assessment prior to the actual surgery. I feel that he took the time that was needed to ensure a successful outcome. Dr. Helm explained every step of the procedure during the surgery which was very comforting. My vision is now better than it was with glasses--better than I had anticipated--and I would highly recommend Dr. Helm for anyone considering LASIK! Less