Helm Vision Group
2026-04-21T00:13:11.144Z
I recently brought my two children here for exams, and while the clinical side was fine, the experience at checkout was appalling. After spending over $500 for the visit, I had a few simple questions regarding the breakdown of costs. Instead of receiving professional assistance, I was met with extreme rudeness by the front desk staff member, Yadira H.She was incredibly condescending, actually raising her voice and repeating the same lines over and over in a robotic fashion rather than engaging with my questions. It was shocking to be treated with such hostility as a paying customer—and more importantly, as a parent—simply for wanting to understand the billing.It has been several days and I am still bothered by how we were treated. Professionalism and basic courtesy seem to be missing at the front desk. We will never return to this practice, and I highly recommend taking your business elsewhere if you value being treated with respect.
I recently brought my two children here for exams, and while the clinical side was fine, the experience at checkout was appalling. After spending ove... More