Dec 03, 2025

I have had nothing but great response from SHP, there employees are very knowledgeable about what I wanted done. I would recommend them for all ur housing needs..

Spokane House Plans

Randy Palazzo

2025-12-02T18:31:08.697Z

This is how Spokane House plans responds to potential customers. I was appalled at how Nate responded to me when we were simply discussing plans to bring them a lot of business. "you are not a customer yet, so why are you telling me I didn't get back to you fast enough" ? Really? That is how you talk to a potential customer? Imagine how they act once they get your money. Then, some work they claim that "Travis" did a year ago that wasn't anything we could use, and were basic concept plans, they wanted to bill us for, even though we told them up front specific time frames. Out of the blue, he left town, and I had no communication from them for a week, so we moved on. The gall of them to tell us we owe them money for something we weren't able to use when we were attempting to give them over 200K a year is business makes me question the stability of this company. Who does that to potential customers if they have a thriving business?Here is Travis's email to a potential customer:This is Travis, "the rafter that left town." I want to say that I am absolutely not sorry for leaving town and passing you off to one of our drafters while I went and donated my time to people in need. And for you to say I need to apologize for that is absolutely ridiculous. And if you look back at the emails there might have been a dropped ball on our end, but we reached out many times asking what other changes you were wanting and needing on the plans that we were working on. We just never heard back from you. And maybe it was because it wasnt ME that was emailing back, but I don't understand why I couldnt take 2 weeks off and you work with someone else for that period of time. And maybe it was inappropriate of me to ask for payment from projects that we worked on with you, and I can take that. I just thought you knew about the projects we worked on together and would have liked to have paid us for the time we spent. That was my bad for thinking someone that was asking for drafters help should be compensated for work that was done.And if you want us to sit here and gravel for your business I really dont think Nate and I will do that. We would love to partner with a company like yours that does so much business, but there also comes a point that it may not be worth it. How you are handling this back and forth emailing and communication is pretty immature from a guy who has sold multiple businesses in the last 40 years and works in 50+ jurisdictions, I would think you would have been able to conduct yourself with a little more class and not be so bostfull about how much work you do and how we should be treating you. There are certain ways one should talk to one another in the "business world," and I really don't appreciate how you have talked to us. Nate's emails were all out of respect and trying to get you to understand where we were coming from. We do the best we possibly can to run our business, and there are things that we fail at and we try to manage those things the best we can. But the one thing we do is run our business with the utmost integrity. I don't know how you will take this email, but i'd hope you take it as a respectful communication from one business person to another that is just not seeing eye to eye. For my business sake I really wish we could see eye to eye, it would be an amazing blessing for our company, but with how intense your emails have been I won't hold my breath.I do hope for great business for you and your company. And I hope you are able to find someone that will be able to fit your needs.God bless you and your business!

Dec 02, 2025

Nov 20, 2025

We worked with Stella on our home plans. She was very professional, very responsive, and detail oriented. She really allowed us to make all necessary changes we wanted and was so very helpful every step of the way. We appreciated her very much. I would highly recommend this company. Everyone we spoke with or worked with was just wonderful!

Nov 08, 2025

I’ve used Spokane House plans on several projects now. They have been very helpful and affordable. They have also done several site plans for me which is very helpful for a quick turnaround in the building process.

Nov 07, 2025

Really easy to work with! I got my plans back in a timely manner. Communication was smooth. Overall really happy with Spokane House Plans! Would highly recommend!

Nov 03, 2025

Super friendly and quick to respond. Made it easy to get our project going!

Nov 02, 2025

Spokane house plans did an outstanding job with the dormer design the Spokane building department approved the plans in no time thank to the outstanding team at Spokane House Plans. Thank you.

Nov 01, 2025

Oct 31, 2025

I shared the details of a project I had coming up, and everyone was very responsive. After receiving the drawings, there were a few details that needed adjusting and those were also revised in a very timely fashion! Great communication both via email and phone calls! I am definitely planning to use Spokane House Plans in the future.

Oct 31, 2025

Oct 30, 2025

Could not recommend highly enough! The owners and staff were all great to work with and happily made all of the changes we requested throughout the design process. After completion of our plans, we decided to make some additional changes and the fees were very reasonable.

Oct 30, 2025

Spokane House Plans is Great!!! They have done dozens of plans for me and my customers. They are fast and knowledgeable!! I highly recommend them!!

Oct 30, 2025

Stela was great to work with. We are super happy our house plan and have had several compliments about the design!

Oct 30, 2025

I highly recommend Spokane House Plans! They provide floor plans and site plans for our projects, and they are quick to get back to us with any changes/revisions we need. Friendly, professional, and responsive staff.

Oct 29, 2025

I purchased a plan that a previous client had drawn for their custom home. I had it modified to fit the lot I selected. The process went well

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