Spokane House Plans
2025-12-02T18:31:08.697Z
This is how Spokane House plans responds to potential customers. I was appalled at how Nate responded to me when we were simply discussing plans to bring them a lot of business. "you are not a customer yet, so why are you telling me I didn't get back to you fast enough" ? Really? That is how you talk to a potential customer? Imagine how they act once they get your money. Then, some work they claim that "Travis" did a year ago that wasn't anything we could use, and were basic concept plans, they wanted to bill us for, even though we told them up front specific time frames. Out of the blue, he left town, and I had no communication from them for a week, so we moved on. The gall of them to tell us we owe them money for something we weren't able to use when we were attempting to give them over 200K a year is business makes me question the stability of this company. Who does that to potential customers if they have a thriving business?Here is Travis's email to a potential customer:This is Travis, "the rafter that left town." I want to say that I am absolutely not sorry for leaving town and passing you off to one of our drafters while I went and donated my time to people in need. And for you to say I need to apologize for that is absolutely ridiculous. And if you look back at the emails there might have been a dropped ball on our end, but we reached out many times asking what other changes you were wanting and needing on the plans that we were working on. We just never heard back from you. And maybe it was because it wasnt ME that was emailing back, but I don't understand why I couldnt take 2 weeks off and you work with someone else for that period of time. And maybe it was inappropriate of me to ask for payment from projects that we worked on with you, and I can take that. I just thought you knew about the projects we worked on together and would have liked to have paid us for the time we spent. That was my bad for thinking someone that was asking for drafters help should be compensated for work that was done.And if you want us to sit here and gravel for your business I really dont think Nate and I will do that. We would love to partner with a company like yours that does so much business, but there also comes a point that it may not be worth it. How you are handling this back and forth emailing and communication is pretty immature from a guy who has sold multiple businesses in the last 40 years and works in 50+ jurisdictions, I would think you would have been able to conduct yourself with a little more class and not be so bostfull about how much work you do and how we should be treating you. There are certain ways one should talk to one another in the "business world," and I really don't appreciate how you have talked to us. Nate's emails were all out of respect and trying to get you to understand where we were coming from. We do the best we possibly can to run our business, and there are things that we fail at and we try to manage those things the best we can. But the one thing we do is run our business with the utmost integrity. I don't know how you will take this email, but i'd hope you take it as a respectful communication from one business person to another that is just not seeing eye to eye. For my business sake I really wish we could see eye to eye, it would be an amazing blessing for our company, but with how intense your emails have been I won't hold my breath.I do hope for great business for you and your company. And I hope you are able to find someone that will be able to fit your needs.God bless you and your business!