Fighting Fit Physio — Dean Phelps
2025-11-06T11:08:49.303Z
Yup I’m honestly shocked by how this place operates. From the start, they push you into committing to a bunch of appointments, even when you tell them you travel and can’t commit. I’d been attending for six weeks and cancelled an appointment 40 hours before (just eight hours short of their 48-hour policy). I emailed immediately to explain I was away. Instead of respecting that, they focused on trying to make me book another session — even though I already had one for the following week.They went ahead and charged me anyway even after I told them not to — and not just the usual session price, but even more. Then tried to justify it as a “cancellation fee.” This feels like a greedy, unethical money grab.No business should be taking people’s card details and charging them without consent. I’ve reported this to Queensland Fair Trading and hope they investigate this practice.Save yourself the stress and go somewhere that actually respects its clients.EDIT:Hi Dean,I’ve tried to email you directly, but it bounced back, and I’ve also contacted your admin asking you to get in touch — Despite having all my contact details on file, you’ve chosen not to respond, which doesn’t surprise me.I’m far from hiding (never have/would) and would be more than happy to meet face-to-face to discuss things. If calling people “Karens” is how you prefer to handle things, that’s your choice.For the record, I wasn’t even aware you’d charged me when I was unwell — which makes this whole situation worse.Making yourself out to be a small business ect makes no difference to the fact you debit peoples cards without their knowledge. Shady practicesIt seems a few others here feel the same way I do, so I’ll leave it at that. Everyone is free to read both sides and make up their own mind.
Yup I’m honestly shocked by how this place operates. From the start, they push you into committing to a bunch of appointments, even when you tell them... More