Ellis heating - Ellis heating and air Scorp
2025-12-04T22:06:17.209Z
This review has been a long time coming, but Ellis HVAC deserves every star.Several years ago, our 20+ year-old HVAC system died. I got replacement quotes from five different companies. Most were pushy, sales-focused, or provided outrageous bids. Ellis was the last company we called, and the difference was immediate.Hector came out and was the opposite of pushy. He gave us the most reasonable quote for a full replacement and, unlike others, offered several repair options. He was straightforward and honest about the pros and cons of repairing vs. replacing such an old unit, giving me all the information needed to make a confident decision.We chose replacement. The installation was scheduled quickly, completed on time, and done beautifully. Adam (the owner) checked in before, during, and after the job, truly textbook good service.Fast forward three years to today: we recently started having issues with the heat. I called Adam, and he scheduled a service visit for the next day.Adam and his technician arrived, checked the unit on the roof, and then came inside. It turned out the issue was an allergen filter I had recently installed. These specialized filters can make older systems "touchy" as they start to load up with dust. They replaced the filter for me, and the system immediately began working perfectly.I felt a little silly for calling them out for something so simple, but Adam didn't make me feel like a total moron. When I asked what I owed for the service call, he insisted there was no charge.Seriously, I wish more businesses operated with this level of honesty, professionalism, and commitment to long-term customer service. I highly recommend Ellis HVAC and won’t use anyone else.