Prime IV Hydration & Wellness - Carytown/Richmond, VA
2026-02-10T15:24:46.589Z
Long story short, they messed up my IV and my arm swelled up, and I am still in discomfort 24 hours later.I went for the first time yesterday to Pime IV. I went to receive the Immune Booster infusion. I was the first apt of the day at 9 AM.When they put in my IV there was a little bit of discomfort but it didn't feel any different than other IVs I have received. They took me over to my chair and started my IV drip. It didn't take long for my arm (bicep) to feel uncomfortable. About 10 minutes into the drip, my arm was feeling very tight and uncomfortable. The staff came and looked at my arm, and my bicep had swollen up, and they told me that the port must not have been inserted correctly and that the fluid wasn't going into my vein or bloodstream but going into my arm.They removed my port and placed gauze where it had been inserted, and placed a hot pack with a towel on my arm to reduce the swelling. After about 5 minutes, they checked on me again only a little bit of swelling had gone down. They went to get me another hot pack because the first one wasn't that warm anymore, but they had run out and gave me a warm towel and told me that my arm could take up to 24 hours to feel better and for the swelling to go away.They offered to start the treatment in my other arm, which I declined. They apologized and said they wouldn't charge me for the service and I left at 9:40 AM.I went home and got a heating pad for my arm. It was very painful, and the entire bicep was swollen, as well as part of my upper inner forearm. I took some advil which helped, and by around noon, I started getting some relief.Now, 24 hours later, my arm is less swollen, and I am in much less pain, but it is still uncomfortable. I hope the discomfort goes away in a few days.I have had IVs before, but I have never experienced this. It was very uncomfortable and even pretty painful at times. I am sure things like this don't happen often. I know this was a mistake, and the staff were apologetic and didn't charge me for the session. But I hope the staff receive better training on IV placement and encourage customers to speak up if they feel any discomfort. Also, having more hot packs on hand in case of situations like this.I just wanted to share my experience. I am not saying you will have the same.
Long story short, they messed up my IV and my arm swelled up, and I am still in discomfort 24 hours later.I went for the first time yesterday to Pime ... More