Desert HVAC Pros
2026-08-30T06:54:02.855Z
Before contacting Desert HVAC Pros, I called Benjamin Franklin/Pitzers one day air, the company I bought my unit from. This was on Friday. By the way, the unit is under warranty. They told me they couldn't come until Sunday. It was 99° and climbing inside the house. Outside was 115° . The problem started 3 weeks prior. A technician came out, spent all of 15 minutes and said everything was good. My 88 year old mother and I suffered all night. Called Desert HVAC Saturday morning and Jason came out that afternoon, spent 5 hours repairing my unit. The refrigerant was leaking, copper tubes twisted and the capacitor/condenser not functioning, a myriad of other issues. He was so thorough, explained every step and why, showed me all gauge readings throughout the process. He worked deligently, even in 113° heat. He showed genuine concern for us. He didn't make empty promises and tackled each problem systematically. It took about 3 hours for the house to reach a comfortable temperature. I was so happy to see the temperature drop on the thermostat. My mother and I were able to be in our house and sleep comfortablyI highly recommend Desert HVAC Pros, out of Lake Havasu City. Oh , and by the way, we're over an hour away from him. He also provides an excellent maintenance policy, which I will purchase, very reasonable. I will never call Benjamin Franklin/Pitzers one day air again, even if my warranty is through them. They charge me for things that are suppose to be covered, try to sell me stuff every time they come out, and do lousy work. Call Desert HVAC, you won't be disappointed.