Guildford Town Centre Orthodontist
2026-09-15T22:20:00.191Z
They incorrectly billed me around $500 (when they should have billed my insurer) and told me to wait around a month while they sorted a refund out. After the month, they offered to refund me but it would it take 8 weeks, which I agreed to patiently. They then emailed me saying actually I will have to get the refund myself from the insurance company for their error.Very unprofessional practice.Edit**I have changed my review from 1 start to 5 stars because although everything did happen above, the office tried hard to make it right.The head receptionist especially went out of her way to get the refund for me from the insurance and their office and even gave me a couple of gift cards as an apology. I appreciated the gesture. Mistakes happen, but they admitted it and made it right. All is well in my books.