2026-05-06T02:36:35.993Z

I just want to provide an update to my Google review one week ago. The owner replied swiftly to my Google review but to date, not one phone call, text or email from them. I tried calling them, left messages and so far not one reply from them. As I said in my previous review, this company promises but does not deliver. I tried calling them to get my deposit back. I just hope I will get my deposit back so I can move on and go with another reputable company. I guess I will just have to keep posting a review every week until I hear from them.

2026-05-01T22:40:48.655Z

I went with the more expensive package 20 year warranty according to sales rep.. $18k after rebate. Was told german parts and quality. Was surprised that I got a Chinese inverter installed. Was told by Russell (installer) "everything is made in China theses days 😆" and that the sales rep don't know what they are talking about "... Inverter broke down after 4 years still under 5 year warranty. However once I told them I need a the inverter replaced under warranty. Pioneer solar company stopped answering my calls. I would go straight to message bank ( after my first call). I have left several messages over the past 3 months. I have had no response. Clearly this companies word and warranty means nothing to them. I choose them as they are local and had been in the industry for 10 years thinking they would honour their word and warranty. However they don't. I would not recommend or use them ever again. I've ended up using another company to fix pioneer solar system problems which has cost me more $$$. Don't make the same mistake as me. I suggest you choose another company.

2026-05-01T11:45:56.554Z

Lovely people but wondering about organisiation. Its been 17 weeks since paying deposit and contract, and still no date for installation. Ive been calling and the lovely voice on the phone can't really tell me anything.Update-after 24weeks have got my deposit back.

2026-04-30T06:45:30.222Z

Rahul is the most diligent worker I have come across in the industry and goes above an beyond to ensure you understand the product and are happy with the quotes and subsequent installation. I would recommend Pioneer Solar.

2026-03-03T02:36:21.144Z

I bought a solar system that was comprised by solar panels, two inverters and a battery from them. The installed the system wrong and is not working properly. The battery gets discharged on its own every day. The manufacturer confirmed that this is an installation issue.Pioneer Solar has the worst (I mean non existent) customer service. For 3 months I been trying by phone and email to get someone on the line to come and fix the system. No replies from them. Took the money and ran. I had to escalate to Customer Affairs Victoria and still no luck. I will have to go down the legal route to try and get my money back.In a market with many solar installation companies there is no reason to choose this one. They are the worst and you are setting up your self for many years of pain. Do not do it.

2025-11-27T05:56:50.826Z

16 solar panels fitted plus an inverter and extra work done to my meter box so we could hook up a generator but has never worked from the beginning and weren't interested in fixing told them I may have been interested in a battery oh we'll get someone out to fix it ....but still nothing so once they have your money they're not interested

2025-11-27T04:21:27.481Z

Laura was not only super helpful but also extremely knowledgeable. She took the time to explain everything clearly, answered all our questions with confidence, and made sure we felt comfortable with every step of the process. It’s rare to find someone who genuinely cares about both the product and the customer like she does.I ended up canceling my contract as after 4 months of poor communication from the owner I still did not have an install date.

2025-10-10T00:52:22.318Z

Hmm

2025-10-09T21:48:49.816Z

From the beginning process of getting a quote to installation and post installation technology and registration Pioneer Solar has gone above and beyond.Rahul was very responsive to all my questions and helpful throughout the entire process. He was able to provide answers to technical questions, helped me when sorting out financing options and assisted in ensuring all the monitoring technology worked appropriately.Greg the installer and his team were efficient and quick and able to answer any and all questions.All of the above already gets them 5 stars but they are also very competitive in pricing beating out any other similar product quote I got.I 100% recommend Pioneer Solar.

2025-09-30T11:47:04.946Z

Absolutely terrible aftercare service. Our goodwe inverter system that was installed by these guys has stopped working. They will not answer a call or return one.

2025-07-15T23:46:10.631Z

Mostly impressed with Rahul, he was very knowledgeable, helpful and kept us up to date with the latest products. Excellent team of installers and service.

2025-05-28T20:41:17.642Z

from the moment i enquired with Pioneer solar they have been nothing but professional and informative! they have answered any questions i have had and installed when they said they would. the whole process was super easy! i would highly recommend!

2025-05-12T23:40:28.924Z

Rahul was efficient and diligent in providing multiple options in the proposal phase, and Ross did an excellent job in the installation, he was very professional, efficient and respectful.

2025-05-04T08:01:29.115Z

We installed 13.2 kw solar with aiko panels and sigenergy hybrid 10 kw inverterPioneersales team specifically Rahul was absolutely amazing knowledgeable give us different options quick response to any questions when we sign the proposal we were hoping to be installed in a few weeks and here we are few days after signing the proposal we have a solar system installed Thanks Pioneer five starAs far the installer Rossabsolutely outstanding they installed in two days removed existing system as wellI would recommend Pioneer solar to any one and I would give five star all the way Thank you Pioneer

2025-04-23T00:28:26.664Z

Can't get back to me system stop working after 4yrs they say trying fix but not to contact them ,they call me , after 3mths still no fix .

2025-04-22T22:47:54.328Z

My review has been amended -Initially I was dealing with Sandi at Pioneer Solar who was splendid from initial contact. However later Sandi left the company and I had two deal with another partner of the company, that is when all went downhill. No customer service, never respond to issues or email. After installation of my battery and new hybrid inverted the system constantly goes offline. The partner blames my wifi - takes no responsibility to investigate the root cause of the problem. I advised the partner my wifi cameras alway are online so it cannot be the wifi. The problem only started after they installed the hybrid inverter. My advice stay away from this company. The current partner is nice during quotation time once they get your $$$ you get no customer service. Have a read of other negative reviews similar to my review.

2024-11-09T20:32:31.457Z

A great company to deal with, fantastic service who take the time to ensure the system was correct to your homes current needs and future requirements.Highly recommend Rahul and his Team

2024-08-21T01:59:42.621Z

Contacted customer service re. wifi connection and received excellent support until the issue is resolved. Good to know the technical support is always available from Pioneer Solar and Growatt Team. Thank you.

2024-08-13T08:01:23.871Z

Overall excellent job

2024-07-11T23:26:34.226Z