Hands down one of the best massages I've had lately!
5
Mar 19, 2025
I had a wonderful experience with Mary! She gave me an incredibly relaxing massage and relieved all my problem areas. Her attention to detail and intu...
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I had a wonderful experience with Mary! She gave me an incredibly relaxing massage and relieved all my problem areas. Her attention to detail and intuitive touch made a huge difference, especially with the neck and scalp massage that soothed a migraine I was dealing with. I left feeling completely refreshed and tension-free. Highly recommend her to anyone looking for a truly therapeutic and calming massage!
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5
Mar 16, 2025
Being a massage therapist myself, I’m very critical of who I get a massage from. I left my massage from Greg relaxed, balanced, and pain free. It was ...
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Being a massage therapist myself, I’m very critical of who I get a massage from. I left my massage from Greg relaxed, balanced, and pain free. It was like a reset for my entire body. I also appreciate his availability in the evening hours of the weekend especially for us busy working moms who hardly have time during the daytime hours to be seen. 10 out of 10!
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5
Mar 09, 2025
5
Feb 20, 2025
Wow! Where do I begin? I’ve really been going through a rough patch and have been in such a deep need [pun intended] of a massage. What a gift it was ...
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Wow! Where do I begin? I’ve really been going through a rough patch and have been in such a deep need [pun intended] of a massage. What a gift it was to walk into Sandstone and receive one of the best massages ever in my life from Steve. After discussing my areas of concern Steve went right to work with great care! What I really loved is how much time and attention he invested into my neck and shoulders. It felt as though he was loosening this are up layer by layer. At one point he placed a warm towel under my neck and let my neck rest for a moment as he focused on other areas. After a while, he returned to my neck to loosen up my muscles a bit more and it felt really nice after having the heat there for a while. He also helped draw out some tightness within my shoulder blades and smooth out some soreness that I had no idea was even there! I feel so light and refreshed after my session and will definitely be returning!
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5
Feb 20, 2025
Katie made my shoulder feel tons better!
5
Feb 06, 2025
Candice was great!
5
Feb 06, 2025
Really nice business and the owner is wonderful. When the infrared sauna wasn’t available during my appointment time she made sure to accommodate me.
5
Feb 05, 2025
5
Jan 30, 2025
I had a great massage at Sandstone yesterday. Due do my extensive travel schedule and my work on a laptop, my neck was very stiff and my upper back w...
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I had a great massage at Sandstone yesterday. Due do my extensive travel schedule and my work on a laptop, my neck was very stiff and my upper back was one big knot! After my 80 minute deep massage session with Steve, 90% of my pain was gone and I feel fantastic! Just what “the Dr ordered “! Thank you! Dave
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5
Dec 28, 2024
My sister gave me a 55 minute massage with Steve. BEST Christmas gift ever. BEST sister ever. I have never been so relaxed. It was perfect. Steve appl...
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My sister gave me a 55 minute massage with Steve. BEST Christmas gift ever. BEST sister ever. I have never been so relaxed. It was perfect. Steve applied just the right pressure. Thank you Steve.
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5
Nov 19, 2024
Hands down the best massage place I have ever been to. They are very quick and responsive with emails. I absolutely love Shelly as a masseuse! Highly ...
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Hands down the best massage place I have ever been to. They are very quick and responsive with emails. I absolutely love Shelly as a masseuse! Highly recommend!!
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5
Nov 18, 2024
I've been going to Sandstone for about 5 years and have had professional and courteous service. Sandra and her staff are great...My last great message...
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I've been going to Sandstone for about 5 years and have had professional and courteous service. Sandra and her staff are great...My last great message was with Audrey.
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5
Oct 08, 2024
I’ve had the pleasure of visiting Sandstone three times, and each experience has been nothing short of incredible. From the moment you walk in, the ca...
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I’ve had the pleasure of visiting Sandstone three times, and each experience has been nothing short of incredible. From the moment you walk in, the calm and welcoming atmosphere immediately sets the tone for a relaxing session. The staff is warm, professional, and attentive to every detail, ensuring that your specific needs are addressed.Each massage I’ve received has been tailored perfectly to my preferences, whether I needed deep tissue work or something more gentle and soothing. The therapists are truly skilled at what they do, paying close attention to areas that need extra care while maintaining a perfect balance between pressure and relaxation.The facility itself is always impeccably clean, and the serene ambiance adds to the overall sense of peace and comfort. They also offer a range of services, from hot stone treatments to aromatherapy, making it easy to customize each visit to what you’re looking for.I highly recommend sandstone to anyone seeking not just a massage, but a complete rejuvenation experience. I’m already looking forward to my next visit!
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5
Aug 23, 2024
I've been seeing Steve monthly for a massage for over a year now. Very pleased, he always listens carefully and has helpful suggestions when I ask. Hi...
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I've been seeing Steve monthly for a massage for over a year now. Very pleased, he always listens carefully and has helpful suggestions when I ask. Highly recommend
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5
Aug 07, 2024
Very professional
5
May 07, 2024
I have been a member of Sandstone Massage for the last 3+ years and it is seriously one of the best parts of my month. I have a very physical job in h...
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I have been a member of Sandstone Massage for the last 3+ years and it is seriously one of the best parts of my month. I have a very physical job in healthcare and require pretty regular massages to “undo” all the wear and tear I put my body through every week. The entire staff and owner is phenomenal, very kind and accommodating. The massage therapists are incredible and I’ve always been able to find somebody who can achieve my specific goals of relaxation but with productive deep tissue work and an intuitive sense for where the anatomical root of the issues arise. My favorite is Sri, a natural healer. I have to move out of state for my job and that is the only reason I would ever stop going to Sandstone! Also, they have great CBD bath and lotion products that seem to be truly effective for pain relief in my personal experience.
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4
Mar 22, 2024
5
Feb 18, 2024
5
Jan 21, 2024
Got a massage from Candice one of the best I ever received. Megan at the front desk was super nice. Nice place
5
Dec 27, 2023
5
Dec 07, 2023
For more than four years, my wife and I have been loyal customers at this establishment. I am writing to convey my heartfelt appreciation for the exce...
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For more than four years, my wife and I have been loyal customers at this establishment. I am writing to convey my heartfelt appreciation for the exceptional service I recently received at Sandstone Massage, courtesy of therapist Candice Her professionalism and astute understanding of my specific concerns greatly elevated our overall experience. Candice's adept mastery of deep tissue massage was evident as she skillfully addressed and alleviated knots and stress in both my feet and back. A heartfelt thank you to Candice for her exceptional care.
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3
Dec 01, 2023
Added on Dec 1, 2023Cancellation fee is so expensive, so please beware. Please be aware of that issue. It is not customer friendly.-——-—Added on Sep 2...
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Added on Dec 1, 2023Cancellation fee is so expensive, so please beware. Please be aware of that issue. It is not customer friendly.-——-—Added on Sep 27, 2023Still I like this place. I cannot say a lot, but I feel lots of comfort, love, care, and passion.😁 I will keep continue to visit there later again.Depending on therapist, some therapist can provide deep tissue massage and Swedish massage. This massage shop is not providing illegal services.----------------Initially written 2 years ago.I love this massage shop.
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5
Nov 02, 2023
Wonderful service, therapists and energy. A healing place ❤️🙏🏻
5
Sep 18, 2023
I have been here twice, once for a reiki energy adjustment and a deep message therapy for my legs. Both were to help with pain and weakness in the leg...
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I have been here twice, once for a reiki energy adjustment and a deep message therapy for my legs. Both were to help with pain and weakness in the legs. Angela is who I used for both. She was kind understanding and professional. I have a soulmate on the other side who is very protective and she even heard some he said and understood you have to ask him to work on me.I like it that this shop is open 7 days a week and a website you can set up appointments for your session. I called and got a same day appointment after work. They are also open in the evening. They have a long list of services and different therapists that work on different days.I was able to get a Sunday appointment for the deep message. They have plenty of parking and in the same strip mall as a CVS.They also have discounts for first responders and teachers. I am planning on coming back for the legs deep message every 4-6 weeks since it help greatly.
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5
Sep 08, 2023
Wow,😊 Excellent customer service 👏here!!!Ms. Sandra, I appreciate your kindness in calling me back to welcome a memorable customer experience, in a...
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Wow,😊 Excellent customer service 👏here!!!Ms. Sandra, I appreciate your kindness in calling me back to welcome a memorable customer experience, in assisting me as a first responder with some very helpful massage therapy tips... 😀 I must apologize to Megan for my last review, the people here are wonderful and I can't wait to visit 😊 soon...Thanks, for making this abetter outcome 👏🙌😍👌Dee😉
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1
Sep 07, 2023
4
May 19, 2023
4
May 14, 2023
Good
5
Feb 26, 2023
Everyone at Sandstone was so welcoming and friendly. I saw Renee and she was absolutely incredible! She was so knowledgeable about where my back pain ...
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Everyone at Sandstone was so welcoming and friendly. I saw Renee and she was absolutely incredible! She was so knowledgeable about where my back pain might be coming from and helped relive my pain while also providing a relaxing experience. She even showed me exercises I can do at home to help relieve some of my back pain. I highly recommended coming here!!
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5
Dec 16, 2022
I hade a great experience at this place. Definitely not my first time here, but it’s my first time post COVID and the place is clean, has experienced ...
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I hade a great experience at this place. Definitely not my first time here, but it’s my first time post COVID and the place is clean, has experienced and professional therapists, and is still affordable. I highly recommend this place!
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4
Dec 06, 2022
5
Oct 29, 2022
I've visited Sandstone twice and received a massage from Colin both times. He does excellent work, clearly cares about what the client needs, is very ...
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I've visited Sandstone twice and received a massage from Colin both times. He does excellent work, clearly cares about what the client needs, is very educated on how everything ties together and how to solve problems. Colin is very personable and we've had nice conversations during my visits. The facility is in a nice location, it is clean, welcoming, and the prices are very fair. I'll indeed be back!
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5
Oct 25, 2022
1
Oct 02, 2022
5
Sep 16, 2022
5
Aug 18, 2022
Great massage by Collin!! I was in town for a work conference and was able to schedule a massage. Collin used techniques that really helped alleviate ...
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Great massage by Collin!! I was in town for a work conference and was able to schedule a massage. Collin used techniques that really helped alleviate all of the tension in my neck, back, shoulders, and chest. He also taught me some great pressure releasing techniques I can use by myself at home or on the road when I’m stuck in a hotel room.
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5
Aug 09, 2022
I love the therapeutic massages. It has helped with the pain and increased flexibility.
1
Jul 18, 2022
The only thingI have to say is they lost a customer today worth 1000 dollars for an appointment that they booked 30 min before and now they can’t resc...
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The only thingI have to say is they lost a customer today worth 1000 dollars for an appointment that they booked 30 min before and now they can’t reschedule .I booked the appointment but had my new born appointment too for which the doctor didn’t show up until 10:45 so I have asked them to resechedule they said they can’t until they resell . At 10 they messaged me that they can’t book the appointment until I have the card at 11 they can’t reschedule .Good luck businesss but your employees don’t understand customer values
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5
Apr 15, 2022
Colin gave me the best massage I've ever had. He found and worked through every knot that I knew I had, and several that I didn't even know were there...
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Colin gave me the best massage I've ever had. He found and worked through every knot that I knew I had, and several that I didn't even know were there. It was a very relaxing and much-needed massage, I would definitely recommend seeing Colin! The environment was very relaxing and soothing as well.
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5
Mar 27, 2022
Sandstone provides high quality services no matter which one you choose. I’ve been a customer for many years and I wouldn’t go anywhere else.
5
Mar 26, 2022
Extremely comforting and relaxing atmosphere. Brian did great, he got knots out I did not even know existed! It was great how he asked about problem a...
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Extremely comforting and relaxing atmosphere. Brian did great, he got knots out I did not even know existed! It was great how he asked about problem areas and gave me good techniques for releasing tension and relaxing!Shri was extremely relaxing and literally took all my soreness away, I did not know that was possible!! She also put me in an extremely relaxed state of mind.Stacey was very comforting and relaxing, she knew where I was tensing up without knowing and helped me relax mentally and physically. Her hands are also so warm it was amazing!Highly recommend!!
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5
Mar 24, 2022
Had as session with Brian and I cannot say enough good things about it!! I’m someone usually wanting immediate results from massage/stretch and I walk...
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Had as session with Brian and I cannot say enough good things about it!! I’m someone usually wanting immediate results from massage/stretch and I walked out feeling energized and lighter. I cannot say enough good things about the experience. VERY communicative I was never left feeling confused or wondering what was going to happen next or what to do and I learned soooo much along the way!!! Thanks sandstone
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5
Mar 19, 2022
Just had a great massage from Audry today. Very professional, and relaxing atmosphere. Would absolutely recommend, and I plan to return.
5
Mar 12, 2022
4
Mar 05, 2022
I really liked my massage. Though, someone’s cell phone outside of my room went off 3+ times during… not what you want to hear while trying to relax.
5
Feb 28, 2022
I absolutely Love Sandstone massage! I’m a member and a regular client who gets an 80 minute deep tissue massage. I’m not always particular in the mas...
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I absolutely Love Sandstone massage! I’m a member and a regular client who gets an 80 minute deep tissue massage. I’m not always particular in the massage therapist and I’ve never had a bad experience. They’re all good in their own ways. Though today I had Shri and she was AMAZING! She listened to my concerns and started directly in that area. Though I love a deep tissue my legs are typically more sensitive and she was perfect in her technique. Shri knew exactly how much pressure and flow to work my tired legs. Overall it was an awesome full body massage..thx Shri! I’m so happy we have such a wonderful massage salon with incredible massage therapists so close…Can’t wait for next month!
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5
Feb 10, 2022
I booked a deep tissue massage with Jessica. I was very skeptical about a professional massage because of the amount of pain I'm in due to sciatica ne...
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I booked a deep tissue massage with Jessica. I was very skeptical about a professional massage because of the amount of pain I'm in due to sciatica nerve pain. After booking the appt, Megan called to confirm. She was very personable and professional. When I came into the establishment for my massage, I was greeted by Sandra, the owner. She made me feel very calm and answered all my questions. Even gave me some pointers on what I can do in between sessions. Jessica is AMAZING. Very attentive to my pain and needs. Was constantly telling me what to expect and letting me know that it's okay to tell her what I like and don't like. I HIGHLY recommend Jessica for a massage. Never thought a professional massage would become any type of normal for me. Jessica convinced me to focus on myself and that it's okay. Thank you to Sandra and Jessica for my pleasant experience. I will be returning to get a membership:)
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5
Jan 17, 2022
3
Jan 03, 2022
It was very soft massage, even though I told therapist I need a massage between 5-6 when 1 is very soft and 10 was hard/ deep. It felt like someone pu...
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It was very soft massage, even though I told therapist I need a massage between 5-6 when 1 is very soft and 10 was hard/ deep. It felt like someone putting oil on my skin. I would not recommend this therapist to my family/friends.
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5
Dec 18, 2021
My daughter and I both had such a WONDERFUl experience!! Both Angela and Shelly were awesome; just the right amount of pressure, extra attention to p...
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My daughter and I both had such a WONDERFUl experience!! Both Angela and Shelly were awesome; just the right amount of pressure, extra attention to problem areas. They really listened to us. SUCH a great massage!!
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5
Nov 30, 2021
5
Nov 23, 2021
I have had nothing but good experiences at Sandstone Massage. I get deep tissue massages at least every 2-3 months, sometimes more depending on knots...
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I have had nothing but good experiences at Sandstone Massage. I get deep tissue massages at least every 2-3 months, sometimes more depending on knots/tension & stress. I never have an issue getting an appointment, even the same week, and I like that they are open both Saturday and Sunday. Angela has been great when I’ve seen her. I wanted to give a specific shout out to Colin. I had been suffering from tension/ some pain in my right leg - from glute radiating down to my heel. Bothering me for a couple months and I was starting to think it was a sciatic issue. After 1 massage with Colin, I’m pain free today! Plus he gave me plenty of tips for working on these area at home. Can’t say enough good things about my experience with Colin!
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5
Oct 15, 2021
I was in a lot of pain at the time of my appointment. Shelly was a very gentle and thoughtful partner as we worked through my challenges. Highly recom...
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I was in a lot of pain at the time of my appointment. Shelly was a very gentle and thoughtful partner as we worked through my challenges. Highly recommended!
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4
Oct 06, 2021
2
Oct 03, 2021
First time and probably last time here. With all the positive reviews, I expected to walk out relaxed and happy with my service, but instead I walked ...
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First time and probably last time here. With all the positive reviews, I expected to walk out relaxed and happy with my service, but instead I walked out disappointed.To start, the walls here are paper thin. I could hear the entire conversation between the client next door and her massage therapist which took away from having a relaxing experience.My biggest disappointment was attention to the clients needs. I had been asked when I booked my appointment, in my paperwork and with my therapist prior what areas I needed the most attention to. So after repeating myself 3 times on this, I expected to have these areas worked for longer periods of time during my 90 minute massage. This was not the case. Those areas were barely touched if not at all. When I flipped onto my back to have my neck worked, my back was still killing me and the one area not worked still clearly hurt. I had to abandon my neck to have her go back to those areas. She then asked me if I saw a chiropractor to which I replied I did. I’m not sure what that has to do with the fact that she didn’t work the areas that hurt me the most.The prices for this place are not listed online and this was my fault for not asking prior. Prices are steep but competitive for the area. Had I enjoyed my massage it wouldn’t have been an issue but leaving unhappy and disappointed I felt like I had just flushed money down the drain.Based on this experience, I don’t think I will be back.
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5
Sep 21, 2021
5
Jul 29, 2021
Shelly was awesome - everyone was helpful and friendly !
5
Jul 22, 2021
Always quality massage and service. Jessica is the greatest
5
Jun 23, 2021
I just tried Sandstone for the first time on recommendation from a friend and am thrilled that I did. They offer such a wide variety of services so it...
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I just tried Sandstone for the first time on recommendation from a friend and am thrilled that I did. They offer such a wide variety of services so it was easy to schedule a massage that fit my particular current needs, which I find is not always the case with massage facilities. Audrey was polite, professional, did an AMAZING job (I feel like a noodle now) and frequently checked in with me on pressure and comfort. After the massage she also gave me some feedback on what she'd felt while working on me and suggested some stretches to help maintain limberness. I can be very picky and difficult to please when it comes to massages but I loved my experience at Sandstone and look forward to my next visit there.
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5
Jun 05, 2021
Amazing massage and facials! Very professional, clean and serene environment!
5
May 29, 2021
Fantastic experience. Started a membership and I look forward to it every month.
5
May 10, 2021
I love Sandstone, they offer different techniques in addition to massage: cupping, deep tissue with massage device, stretching. The massage is tailor ...
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I love Sandstone, they offer different techniques in addition to massage: cupping, deep tissue with massage device, stretching. The massage is tailor made for each person. Prior to massage, they ask what needs are and specifics. They make helpful suggestions for your needs for other options outside of Sandstone. Highly recommend!
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5
Apr 24, 2021
I just had an amazing massage at Sandstone given by Alyssea. She was fantastic and honing in on the issues that I told her about and flexible by focu...
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I just had an amazing massage at Sandstone given by Alyssea. She was fantastic and honing in on the issues that I told her about and flexible by focusing on those areas rather than doing a standard massage. I feel so much better now mentally and physically!
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5
Apr 24, 2021
I tried this place for a prenatal massage after going to a few other businesses in the area. What a nice experience. I was able to book the massage on...
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I tried this place for a prenatal massage after going to a few other businesses in the area. What a nice experience. I was able to book the massage online, and I appreciated that the business called to follow up before my appointment to let me know what to expect. I was greeted professionally when I walked in by the staff. I had Alessia as my massage therapist for the appointment. She was fantastic! I was able to fully relax and enjoyed chatting with her. She was sure to go over the appointment process, so I knew what to expect.I left the office feeling like a weight had been literally lifted off my shoulders. I will also add that the building was very clean and well maintained. I was happy to rebook a second massage closer to my due date!
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5
Feb 13, 2021
Jayne is an amazing massage therapist. She relieved a muscle pull in my lower back over a few sessions. My discomfort has decreased immensely. I have ...
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Jayne is an amazing massage therapist. She relieved a muscle pull in my lower back over a few sessions. My discomfort has decreased immensely. I have been coming here for several years and never disappointed!
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5
Jan 25, 2021
Sandstone has amazing service. I've had a massage by 3 different massage therapist and they have all been excellent. Very friendly staff and follow ...
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Sandstone has amazing service. I've had a massage by 3 different massage therapist and they have all been excellent. Very friendly staff and follow COVID protocol very closely.
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5
Jan 24, 2021
BEST massage ever! For a few decades I've been on a hunt for an amazing masseuse. I've been a member at several of the chain stores, I've gone to h...
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BEST massage ever! For a few decades I've been on a hunt for an amazing masseuse. I've been a member at several of the chain stores, I've gone to high-end resorts, and I've utilized the smaller independent therapist friends or practitioners recommended. There have been a few 'good' massages sprinkled in on my journey and then I had Sandra at Sandstone!! For 1.5 hours she focused, at my request, on my aching lower body. Out of the gate, she was prepared with essential oils (she performed my intake and we discussed essential oils), having 5 selected along with a CBD lotion.Her massage began with the application of 2-3 essential oils on my feet for my body to absorb! And then, it happened, magic! I could tell immediately, there was healing in her touch. She used fingers, knuckles, palms, elbow, and forearm. She worked muscles that I'm sure have never been touch by another masseuse. The beauty to her treatment was she knew how to access muscles in a deeper way; by positioning my body in ways that allowed her penetrate deeper into areas that needed healing. I can't say enough about the experience, only that I was positively moaning through most of the massage while I wasn't in a deep meditative place!I have a follow-up session with another therapist who specializes in upper body. Sandra wanted me to work out some of these areas and I'm equally excited for next weeks experience!Thank you Sandra for the entire experience I had with your company!
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5
Dec 23, 2020
I have been a Sandstone member for many years and I love the staff and the place is always spotless. The quality of the massage therapist and facial t...
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I have been a Sandstone member for many years and I love the staff and the place is always spotless. The quality of the massage therapist and facial technicians is top notch. One of the services that I love here is the 90 minute Bellanina Face-lift Massage. It is a massage and facial all in one.
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4
Dec 09, 2020
5
Aug 21, 2020
Super professional and every therapist I have encountered was amazing in their own way. Their precautions during covid really put me at ease. This p...
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Super professional and every therapist I have encountered was amazing in their own way. Their precautions during covid really put me at ease. This place rocks.
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5
Jul 16, 2020
I have been coming to Sandstone for over four years and I could not possibly rave about how amazing this massage studio is! Everyone from the front de...
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I have been coming to Sandstone for over four years and I could not possibly rave about how amazing this massage studio is! Everyone from the front desk are beyond helpful and so kind! The front desk staff and owner Sandra ALWAYS make sure that everything is handled appropriately and swiftly. I have had the pleasure to see Shelly for the last two years and let me tell you- SHE IS A MIRACLE WORKER! I work a very physically demanding job which often leads to overworked muscles with mild injuries and strains, but Shelly is so knowledgeable about anatomy and therapies to properly treat my ailments. Every single encounter that I have had, which have been monthly for years, have left me excited to return again. If you are thinking of a place to have a massage- stop looking and call NOW!
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5
Jun 16, 2020
I've been to sandstone several times and have seen different therapists each time. The staff has been wonderful and accommodating. The rooms were alwa...
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I've been to sandstone several times and have seen different therapists each time. The staff has been wonderful and accommodating. The rooms were always spotless and the front desk was always very helpful and finished my paperwork promptly. The whole team was just an absolute delight to be around. Will definitely return
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4
Mar 09, 2020
5
Feb 23, 2020
Reflexology with Bismah is magical for reducing stress and regaining energy. I love Sandstone for both massage and reflexology. I've been going to K...
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Reflexology with Bismah is magical for reducing stress and regaining energy. I love Sandstone for both massage and reflexology. I've been going to Kathy for massage for many years. Both of these ladies are the best in their fields. I highly recommend them for anyone needing to pamper themselves or just decompress.
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5
Feb 17, 2020
Fantastic service, welcoming environment. It goes without saying that the actual therapy was amazing. I really want to give a massive shout out to t...
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Fantastic service, welcoming environment. It goes without saying that the actual therapy was amazing. I really want to give a massive shout out to the front desk/reception/CSR team. First impressions are so important and you nailed it. Great job! Honestly, you kept that Zen feel but had a 'down-to-earth' sense of humor through check-in to check-out. The most important part was that I felt comfortable the entire visit. Thanks!
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5
Feb 09, 2020
Professional staff, great couples message. Can't wait for our next appointment. We're happy campers. Would highly recommend.
5
Feb 07, 2020
5
Jan 11, 2020
Great place for massage. Sandra, the owner, really knows how to be customer focused. She & her staff are amazing.
1
Dec 31, 2019
12/30 update: I received a follow-up call from Sandstone. First they apologized for their error, admitting that Claire had not realized that my rese...
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12/30 update: I received a follow-up call from Sandstone. First they apologized for their error, admitting that Claire had not realized that my reservation was prepaid when they made the decision to book over it. Not sure I believed their explanation because I told her repeatedly that it was already paid for and she also had to issue a refund when we advised me it was a “system issue” that allowed the other reservation to book over me. They then offered me a $20 discount to come again in the future (just not on Sunday at 1:30pm as I had originally booked). Additionally, they offered to have a therapist come in at 3:45pm to service me. I declined the 3:45pm offer as I had a family engagement at 4:30pm (which is why I originally booked my appointment at 1:30pm). I work in Marketing and Sales and what was disappointing to me is that no one offered to give me my original slot and move the other client (who booked after me) to the 3:45pm slot. That is what makes things right should look like. They could have explained to the other client the “system error” and allowed me to come as planned and paid for. I commend them for responding quickly and I realize that mistakes happen. I just wish they would have addressed this mistake when I highlighted the error the first time over the phone....and not after I wrote a google review.12/29 Original Post below:If I could give this place zero stars, I would. I booked an appointment on 12/28 in the morning for a 12/29 afternoon appointment. Per their online process, I had to pay in advance via my credit card for the booking to be accepted. I received an email receipt for my purchase and also saw the charge was made to my credit card. On Sunday morning, only two hours before the appointment, I get a call fromClaire telling me that they cancelled my appointment because I don’t have a credit card on file. She readily admitted that I booked first....but they gave up my appointment to someone who booked later. I explained to her that I did pay and I had both an email receipt and my credit card statement that showed the charge. She paused, realizing her faulty logic and then repeated to me that “it’s a system issue”. Even though I paid first, the “system” kicked me out because I didn’t have a credit card on file with them. I was a new client, so how could I have a credit card on file if I was trying them the first time? And what do they use an online app that accepts payment but doesn’t save the card? Again, she paused. Then she said she would refund my money. So again I ask, how can you refund money when you said you needed the credit card? Another pause....then she repeats “it’s just how the system works”. She then emailed me a refund receipt. She said a manager wasn’t available for me to talk too...and more shockingly, never tried to make it right with offering another slot. I told her I did everything their online system required...booked first....paid first....but I’m the one being canceled? Again she said “it’s just how the system works.” Terrible process and customer service. New clients beware...
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5
Dec 30, 2019
Jessica used very good technique, firm good pressure and modified it based on my need, was very attentive to comfort. Facility was clean. Receptionist...
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Jessica used very good technique, firm good pressure and modified it based on my need, was very attentive to comfort. Facility was clean. Receptionist was good natured and helpful.
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5
Oct 25, 2019
The staff is always friendly. I have a great rapport with therapist Shelly, who I usually see. Owner Sandra is supportive and kind. I always feel good...
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The staff is always friendly. I have a great rapport with therapist Shelly, who I usually see. Owner Sandra is supportive and kind. I always feel good when I'm there. The rooms are clean & comfortable. Great value; truly professional, therapeutic massages from all of the therapists I've worked with.
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5
Oct 23, 2019
I have been visiting Sandstone regularly for over 9 years. The entire experience is outstanding. Candice is an amazing therapist, who is very knowled...
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I have been visiting Sandstone regularly for over 9 years. The entire experience is outstanding. Candice is an amazing therapist, who is very knowledgeable and highly skilled. I have visited for everything from a comfortable relaxing massage to very specific therapeutic treatments for back, leg and shoulder pain. Candice has worked in collaboration with my personal trainer and my chiropractor to aid in my well-being and recovery from injuries. The entire staff is friendly and professional and makes the experience very special. My membership is a gift to myself, and Candice and the entire team at Sandstone consistently exceed my expectations. Thanks to you all!!!
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5
Oct 21, 2019
Love Sandstone. Lots holistic options for whatever you need. I just finished great session with Bismah. I always leave feeling relaxed and and ready t...
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Love Sandstone. Lots holistic options for whatever you need. I just finished great session with Bismah. I always leave feeling relaxed and and ready to go.
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5
Oct 21, 2019
When I schedule a massage at Sandstone with Jessica, I know I'm in for a treat! I always leave feeling so rejuvenated! The massage therapists and fron...
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When I schedule a massage at Sandstone with Jessica, I know I'm in for a treat! I always leave feeling so rejuvenated! The massage therapists and front desk personnel are all very friendly and so well organized. I've purchased gift certificates for friends & family, which make great gifts for any occasion!
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5
Oct 18, 2019
10/10 would recommend this place! The therapists always go above and beyond to ensure that you get the most from your massage. I have really tight sho...
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10/10 would recommend this place! The therapists always go above and beyond to ensure that you get the most from your massage. I have really tight shoulders due to my work and being a student. Went to see Jennifer today and I haven’t felt relief like that in months! She’s incredible! Rebooked with her for next month and will be consistently returning 😌
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5
Oct 18, 2019
Candice is awesome. I've been going to her for over two years. Highly recommended.
5
Oct 17, 2019
Great massage. Candice is the best!
5
Oct 14, 2019
Just had a great experience at Sandstone! Angela’s work is incredible and highly effective. I am surprised at how stressed out and tight I can get, ...
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Just had a great experience at Sandstone! Angela’s work is incredible and highly effective. I am surprised at how stressed out and tight I can get, but Angela was able to address those areas with professional precision. Thank you to Sandra & the entire team for the awesome experience! Highly Recommend!
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5
Oct 01, 2019
5
Jul 10, 2019
Wonderful massage and the desk staff was very friendly. Convenient location.
4
Apr 12, 2019
The place is really good. Friendly front desk staff who asks and explains the types of massages based on your requirement.My experience:I had a deep t...
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The place is really good. Friendly front desk staff who asks and explains the types of massages based on your requirement.My experience:I had a deep tissue massage. They have heat adjustable bed which I really liked. The place is clean and the massage is really really good. The masseuse is professional and make sure of the pressure levels.Price is reasonable and no force about gratuity.I will strongly recommend and revisit when possible
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5
Mar 23, 2019
I went in with tight sore back muscles. The following day after my massage from Shelly , my back is great!! Thank you!
5
Mar 07, 2019
Chelsea gave the best massage I've ever had and was incredibly considerate of my anxiety levels .
5
Jan 19, 2019
My girlfriend and I went for massages for her birthday and it was perfect.What a great experience.We will definitely be going back again soon.Thank yo...
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My girlfriend and I went for massages for her birthday and it was perfect.What a great experience.We will definitely be going back again soon.Thank you for accommodating us 😁
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5
Jan 05, 2019
5
Jan 01, 2019
Bismah, Bismah, Bismah. Not only is Bismah an expert in anatomy, physiology, and reflexology techniques, she is a caring person who customizes her ref...
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Bismah, Bismah, Bismah. Not only is Bismah an expert in anatomy, physiology, and reflexology techniques, she is a caring person who customizes her reflexology sessions based on her client's issues. I have suffered from chronic Achilles tendonitis and plantar fasciitis for several years. As alternatives to invasive surgery, my podiatrist administered shock-wave therapy, laser treatments, and stem-cell therapy (all unsuccessful). He then referred me to a physical therapist who specializes in Achilles tendonitis. Her program consisted of targeted stretches and myofascial release massage. After 2 months, I was significantly better and discharged from active therapy. But, the therapist emphasized the importance of continuing the stretches at home and recommended that I also see a reflexologist on a regular basis to continue the deep massage that stretches and relaxes the muscles and connective tissue of the calf, tendon, and fascia. Although my at-home stretches are extremely important in preventing flare-ups, I have realized that my sessions with Bismah are also an essential part of my ongoing treatment. I can now go for walks, ride a bike, and my husband and I have even started taking ballroom dance lessons. Although Bismah's sessions are amazingly soothing, relaxing, and enjoyable, I can truly say that they are also healing and are playing a huge role in keeping me pain-free. Thank you, Bismah!
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5
Oct 22, 2018
Friendly staff. Kathy is amazing!
5
Sep 12, 2018
Loved the presentation..will try a massage or beamer..but for sure the nutritionist and reiki