Syntec Electrical Group
2025-07-25T12:47:34.293Z
5-Star โญ๏ธ After Sales Service ... OMG!! Amazing!! ๐A great product๐, installed immaculately, at a reasonable price ๐ต ๐ ... and when I had an issue, they were back the next day to fix it!There are a plethora of solar and battery installers who sell you the dream but never want to hear from you after the job is done ๐ข.My experience with Syntec Electrical, end to end, was first class. I cannot recommend David and his team more highly ๐
.I engaged Syntec Electrical to recommend and subsequently install a home battery, following the introduction of the Federal Government rebate - Cheaper Home Batteries Program - on 1 Jul 2025.As the devil ๐ is always in the detail and every home and user's requirements are different ...My requirements & solar system:1. full home back-up, including off-grid functionality/capability2. battery must be able to power the whole home, even if we have a couple of cloudy days:- Daikin 3 phase, 22kW ducted air conditioner- 2 x ovens- 2 x stoves- 2 x hot water systems- home automation and security3. needs to last at least 10 years (accounting for battery degredation)4. bushfire BAL-FZ compliance5. ability to join a VPP and earn some extra cash - note: NSW rebate capped at 28kWh battery (Jul 2025)6. battery to be installed inside the garage7. Current solar system: 15kW solar with a three phase Sungrow SH15T hybrid inverterSyntec Recommended: Sungrow's SBH400 (40kWh)1. always best to match inverter and battery brand where possible2. 40kWh x 70% degredation (10 year warranty) = 28kWh ... more than sufficient for now and the future, including on cloudy โ
๏ธ days - can only apply for the Federal Government rebate once per household3. 50A continuous charge and discharge ... plenty of current to allow three phase air conditioner to start-up in off-grid mode when the rest of the house is up and runningWhy I was impressed with Syntec's installation:1. explained the legal requirements associated with battery installation - I was lucky I had a double brick garage, this mitigated any fire ๐ฅ proofing that would otherwise have been required if the wall had been plaster2. calculated voltage drop as I wanted my battery installed circa 20m (cable length) away from my inverter (for aesthetic reasons), and ensured an appropriate DC cable was used3. installed an additional cut-off switch due to the battery being further away from the inverter - not standard practice4. installed a grid by-pass on my switchboard, so if anything ever went wrong with either my battery or inverter, all I needed to do was flick a switch, and the house would be fully powered by the grid ... more on this below!! Not legally required, but good electrical practice5. exceptionally neat installation - tried to keep as much out of sight as possible6. cleaned up everything before they left - including sweeping the garage floor!And now the kicker ... the same afternoon of the day the battery was installed:1. our LED lights started flickering on and off2. the microwave shut-off in the middle of operation3. the whole house's power went on and off twice in 5 minutesThe whole household was ... OMG!!!I called David, he logged on and checked the power coming in from the street - voltage on one of our 3 phases was ~256V (way too high, Ausgrid issue), and noted the inverter (which was my existing inverter) may also be playing up ... I was advised to flick the grid by-pass switch. CLICK. Hey presto, everything was perfect again ๐.David rocked up the next morning - at 7am (!!!) we were barely awake ... found the issue ... the inverter had a problem that required an in-person reset and fix - not a battery issue mind you, as it was my existing inverter. An hour later, all fixed ... the sun started coming through the clouds, the battery started charging - David even ran a series of load tests to check all was functioning properly.David's dedication to Customer Service is first class and can't be beaten ... if only everyone put the customer first!Thank you ๐ for going above and beyond ๐