2026-08-06T01:18:51.110Z

Branson was very professional, no pressure sales just the facts amd a quality product. So impressed we are getting another one at my Mums house.

2026-07-24T10:52:23.360Z

We chose the under-counter RO system from Fix My Water (FMW) to protect our new coffee machine, having lost two machines over seven years to limescale damage. Pre-purchase, I made it clear to Jonathon that scale prevention was our number one priority. Jonathon initially gave inaccurate advice regarding pure RO benefits for coffee equipment, though to his credit, he acknowledged the gap after I provided manufacturer info.The initial installation was fast, but issues quickly emerged:Install Oversight & Damage: Jonathon arrived without basic tools (borrowing mine) and accidentally smashed a $30 baby bottle.Skipped Testing: During the follow-up, chlorine and pH were tested, but no Total Dissolved Solids (TDS) test was conducted.Days after the install our family were unsatisfied with the water’s taste, so I ordered a TDS meter from Amazon. The results confirmed the system wasn’t filtering properly, meaning I had been running out-of-spec water through our new machine. When I contacted FMW, communication slowed, and a scheduled follow-up slipped from Friday to Sunday. By Sunday afternoon, after hearing nothing, I was told they had no replacement system on hand and needed to source one from the Gold Coast. Feeling strung along, I requested a $1,500 refund. The response was dismissive, with Jonathon deflecting responsibility and questioning my test cleanliness (despite my testing across multiple vessels with controls).On Monday, Jonathon returned with a replacement filter and had to borrow my TDS meter because he'd misplaced his. Tests on the right tap confirmed remineralised water, but when it came to the left tap (meant to supply pure RO water), he didn't even test it. Instead, he showed me marketing documentation on his laptop and admitted FMW had just discovered the left tap only provided basic sediment filtering, not RO water.Given the misrepresentation, I requested he decommission the unit and issue a full refund. The decommission process became tense and verbally combative as he repeatedly tried to debate the system's partial functionality. Ultimately, he promised a full refund plus $30 for the broken bottle by COB, which was paid as promised.While FMW ultimately made financial restitution, I am sharing this review for two reasons:Customer Experience: Defensiveness and combativeness are unacceptable when a product fails to meet basic advertised specifications. A simple apology was all that was required.Consumer Awareness: Other customers may be using these systems entirely unaware that the left tap is not delivering pure RO water as advertised. Jonathon was adament the error was unintentional and their business was reputable. If that is a true fact, then I hope they have contacted all previous customers to atleast declare the marketing misrepresentation.

2026-07-24T06:39:03.670Z

Good respond and quick service and very neat for the installation

2026-07-23T11:17:45.000Z

Amazing service and price can’t recommend them enough 👍 Local family business helping family’s have fresh water with no nasties 🙏

2026-07-23T06:33:24.126Z

We were so close to signing with another provider but after feeling pressured, we decided to explore a few other options and we're so glad we did.Claudia has been an absolute pleasure to deal with. She is friendly, knowledgeable, patient, and genuinely wants to help, never making us feel pressured or rushed into making a decision. Claudia has always made herself available to answer any questions we've had, and knowing she's only a phone call or message away has made the whole experience even better.Supporting a local family business was an easy choice because of the exceptional service we received. The installation team was fantastic, worked around our schedule, and completed everything to a really high standard.From a family of water snobs, we can honestly say the difference in our water has been incredible and its reassuring to know that we finally have access to filtered drinkable water!A huge thank you to Claudia and the entire team for going above and beyond.Highly recommend!

2026-07-21T02:52:17.630Z

From the time we discussed our water issue with Branson who we found very knowledgeable on water issues thru to the installation everything went well. Can’t fault the process and now we are drinking great tasting water

2026-07-10T04:13:51.759Z

Installed Fix My Water. Best thing we have ever done. Water feels and tastes better - can only get better over time. Thoughorly recommend. Very professional. Bob from Halcyon Edgebrook.

2026-07-08T09:18:26.507Z

Love our new drinking water. Wouldn't want to be without it again. Great service, friendly staff. Thank you! ❤️

2026-07-03T08:11:09.763Z

Claudia and her team at Fix My water were very pleasant to deal with. Had my filter in within a week and am now enjoying nice clean water. Thanks guys.

2026-07-02T23:37:35.639Z

It was purely by chance that I met Bronson at Robina SC. Frustrated with my undersink water filter, I enquired about his product. He explained everything very clearly and addressed my concerns. We arranged an onsite inspection to see which size would be best for my needs.When Bronson arrived, I decided to ask him about the whole house water filtration system I had read about on his website. Once again, he explained everything very clearly and patiently addressed my concerns.I decided to proceed with the whole house water filtration system and was surprised and very grateful that Bronson organised absolutely everything: from waterpipe detection to system installation. No further effort was required from myself.The men on his team were as respectful, prompt and patient as Bronson; explaining what they were doing and answering my questions. Within the week, it was installed.It has been a month since installation and I couldn't be happier with the product I have purchased. I am not only drinking a better standard of filtered water, I am also bathing and washing with the same clean water.A big thank you to Bronson and his team at Fix My Water!

2026-07-02T09:35:14.492Z

Calvin from Fix My Water did an amazing job organising our full home water filtration system. From the very first interaction I knew we were in good hands with Calvin. The whole process was super quick and easy. Our water is so much better now. This is a fantastic investment. Our water now tastes and smell much better. Showers are where it’s so noticeable. The water feels much less hard and is almost soft. My wife has noticed her eczema has improved in just one day. The installer was absolutely amazing too. Overall I’m very happy to recommend both Calvin and Fix my water

2026-07-01T08:43:32.765Z

I highly recommend the new system I had installed 6 mths agoLovely clean drinking waterMy daughter installed fix my water system in her house, now my other daughter wants to do the same.

2026-07-01T06:00:47.527Z

Great service. Claudia explained everything to me and a very good price. Jessie the plumber arrived on time and did a fantastic job. I would recommend this company to anyone looking for water filtration. Thank you.

2026-06-30T12:19:13.287Z

We recently had Fix My Water install a whole house water filtration system along with a reverse osmosis drinking water system at our home in Woodridge, and we couldn’t be happier with the results.The drinking water tastes so much lighter than our regular tap water.What surprised me the most was the whole house filtration system. I honestly noticed a difference in my skin almost straight away. After showering, my skin felt much smoother and less dry, which was an unexpected bonus. It honestly feels like I’ve been moisturizing!?The entire installation process was smooth from start to finish, and the workmanship was excellent.I highly recommend Fix My Water for anyone looking to improve their water for health reasons and wanting that extra control of what goes into your water!

2026-06-30T09:02:49.719Z

I can’t recommend Fix My Water highly enough. From start to finish, the service was outstanding.The owner, Claudia, personally came to my home to discuss the best filtration options for my needs, which I thought was exceptional customer service. She was warm, knowledgeable, and genuinely interested in making sure I chose the right systems for my kitchen tap and portable shower.Andrew, who installed both systems, was an absolute delight. He was friendly, accommodating, professional, and incredibly efficient. The installation was arranged very promptly, and his workmanship was excellent. Nothing was too much trouble, and he left everything spotless.I’m thrilled with both filtration systems. The kitchen water tastes beautifully fresh and clean, and the portable shower filter has made the water feel so much gentler on my skin and hair.It’s refreshing to find a company that genuinely cares about its customers and takes such pride in both its products and service. Thank you, Claudia and Andrew, for such a wonderful experience. I wouldn’t hesitate to recommend Fix My Water to anyone looking for high-quality water filtration and first-class customer care.

2026-06-29T22:50:34.547Z

Brett was so easy to work with. He answered questions and very quickly presented a solution to our needs. From initial enquiry to install in 3 days. We are very happy with our water filtration! It’s so compact!

2026-06-23T02:48:25.429Z

Excellent communication wonderful products and exceptional service. Definitely recommend for anybody looking at installing a premium water filtration system both for the home and an REO for under sink tap re-mineralisation.

2026-06-17T07:11:04.429Z

Wonderful customer service today for my filter change. Calvin was so helpful and professional. Best customer service in a long while.

2026-06-12T06:04:23.562Z

My mum and I spent a lot of time researching and comparing different water filtration companies before making a decision, and we’re so glad we chose Fix My Water. Jonathon was incredibly patient, knowledgeable and happy to answer our endless questions throughout the process. We also really appreciated how particular and thorough he was, taking the time to ensure we understood our options and providing honest advice and information to help us choose what was right for us.We’ve noticed such a difference already – the water tastes amazing, our hair feels noticeably silkier, and best of all, there hasn’t been any drop in water pressure. Choosing Fix My Water was one of the best decisions we’ve made for our homes.

2026-06-12T05:44:22.096Z

Calvin was amazing by providing and educating us about Fix my water. Thank you sorry for taking extra mile in helping us . I would highly recommend this business.Highly caring and very supportive service

2026-06-11T22:28:56.914Z

Can definitely recommend this company and their product. Had whole house filtration, an underbench drinking water further filter (that puts the good minerals back in too so that you aren't just drinking basically distilled water) and a new tap installed 4 weeks ago. Can't believe we waited this long to do it to be honest. Water tastes amazing, no metallic dirty taste anymore. Skin feels softer and seem to be using way less moisturiser even thought it is winter. I called a few places and they all went the hard sales and call backs line and I got a bad mass produced vibe from them - but these guys were much easier to deal with. Small and caring family business and from the initial visit to the install they were kind, appreciative of our budget and super keen to do the best thing for us. The plumber that did the install was also great. We had a very minor issue a couple of day after the install and they were there to look at it and sort it within the hour. Brilliant service, great product.

2026-06-10T21:06:48.209Z

Very respectable installers and office staff, went very smoothly and the plumber did extras for no extra costs very happy with the results! The water feels so much different!

2026-06-08T05:19:08.541Z

We had the Whole Home Water Filtration System and Reverse Osmosis installed by Fix My Water last month and have been thoroughly pleased so far!The service was exceptional, and Jonathon made a great effort to come out and propose a personalised set up with a 3-way mixer tap and a second tap option.The installation process was smooth, and the support afterwards has been fantastic, with our questions being answered immediately. Everything was explained well. Now we’re looking forward to the next stage of sustained water quality and hope it all goes well with ongoing maintenance and filter changes.As a health-conscious medical family we decided to invest in this to give us incredibly high-quality water everywhere in the house for us and our children, whether that’s drinking, showering, cooking or washing hands. So far I can’t recommend this enough. We are very happy with the quality of the water (and both taps are great too).Dr. Fahad Yousif

2026-06-07T15:11:17.956Z

Very happy with the Fix My Water filtration system. Branson took great care of us from start to finish and even arranged installation within the same week which was greatly appreciated for our family.Be sure to pack your water bottles for the day if your going out. Makes it very hard to go back.Highly recommended.

2026-06-05T10:28:33.824Z

Great experience with Fix My Water! Brett was fantastic to deal with from start to finish, and our system was installed within the week. The quality has been excellent, and we’re absolutely loving the difference in our water. A special thanks to Travis the plumber for his professionalism and great service. Highly recommend!

2026-06-05T08:53:16.544Z

⭐⭐⭐⭐⭐Couldn't be happier with the team at Fix My Water. The service was professional from start to finish, and the difference in our water quality is amazing. It tastes great, and I love knowing we're drinking cleaner water that's better for our health. Highly recommend!

2026-06-01T23:37:20.020Z

Brett was absolutely amazing in servicing our unit. He was highly professional, thorough and made sure EVERYTHING worked perfectly. Highly recommend Fix My Water

2026-05-31T07:37:05.993Z

Great experience. Claudia was very knowledgeable, explained everything clearly, and completed a thorough site inspection. The installation was arranged for the following week, and Andrew the plumber was patient, professional, and very helpful throughout the process.The full-house filtration system was installed neatly, the area was left clean and tidy, and the team was responsive from start to finish. Excellent service and quality workmanship. Highly recommended!

2026-05-28T10:05:18.765Z

Great service. Andrew the fitter & Brett were very personable and conferring. They got the job done super quick! Tap he provided looks great. Very happy using this company.

2026-05-28T06:20:22.648Z

We’ve recently had a whole house filtration system plus reverse osmosis system installed by the wonderful team at Fix My Water. From the first phone call with Claudia through to Calvin visiting our home to explain everything and quote and then Travis coming to install, it has been an absolute breeze from start to finish and even to this day Calvin is still amazing - what a top bloke!! But back to the company, they really have fixed our water! I used to hate the strong smell of chlorine in my shower but now the water has zero smell and makes my skin and hair feel so fresh and healthy. We are all drinking so much more water (even my teenage boys!) because we can now grab it straight out of the tap and it tastes even better than bottled water. I love everything about this system and it’s definitely been money well spent! Thanks again guys, highly recommended!!!