Rental Buddies
2026-05-25T16:45:19.121Z
Can i give minus 5 stars?I purchased a bed from Rental Buddy South Africa in May 2025. Unfortunately, not even a year later, the mattress started sagging badly and became uncomfortable to sleep on.I contacted the company, and to their credit, they replaced the mattress for me. At that stage, I was very happy with their service and willingness to assist.However, less than a week after receiving the replacement mattress, it also started sagging. I contacted them again and provided photo evidence, but this time they refused to replace the mattress. Instead, I was informed that I would need to pay a cancellation fee to end my contract, as well as an additional collection fee for them to collect the bed.This is extremely disappointing customer service. Customers should not be expected to pay for poor product quality or for issues caused by the company’s own products.Rental Buddy South Africa, I am still waiting for a proper response and resolution regarding this matter.