K2 Homes
2023-07-31T07:59:48.189Z
Glenn and K2 are an excellent operation in every respect. K2 demonstrated this in the renovation of my 18-year-old bathroom which involved gutting the en suite, toilet and dressing room to remove mold which had entered the inside of the walls. Glenn and his team are all highly skilled at their building work, very professional in their approach and proved to be reliable with their commitment. Thorough safety measure were put in place for mold removal and protection of the surrounding areas of the house during the removal of old building materials, repairing damage, installing high level moisture corrective measures, and updating bathroom features to conform to the latest building standards. Glenn creates realistic expectations by providing knowledgeable advice based on high level standards and experience in what works best. The process of developing the quotation and contract was thorough and timely with each aspect of work clearly described, priced, and presented at a meeting dedicated to the explanation and confirmation of the contract. Glenn’s requests for information and feedback from the customer enable a very clear common understanding of what was wanted, needed and how best to achieve a positive and high-quality outcome. This was not just in the formation of the contract but throughout the renovation process. The Master Builders of Victoria Contract was thoroughly and concisely communicated leaving no doubt as to what was included, the costs, insurance, variation processes and everything that makes a customer feel and know this is a professional builder at work. Glenn has high level communication skills, displaying tact and sincerity. He provided weekly written progress reports, an outline of what was coming up in the following week, when to expect the various trades people and details important for the property owner to know. Glenn closely project managed each step, often being first on site, and especially when a new aspect or trades person was commencing. The payments and invoicing schedule were always on time, up to date and exactly as per the contract. I now have a beautiful, new, quality renovation completed exactly on time.