Jason Malucci's Account
2026-02-27T19:25:55.066Z
Today, I had Joseph come out and install my water purification system. I am extremely pleased with the exceptional service he provided. It started with a courtesy call indicating he was running later than he anticipated due to traffic. I really appreciated his informing me of an approximate arrival time, even though he had a three-hour window. He arrived precisely at the time he stated, with a smile and eagerness to provide top-notch customer service. And I have to admit, he did not disappoint. He thoroughly explained the function of each device, including the indicators I should look for when/if they require service. He is very knowledgeable about each piece of equipment and made the system's cost-effectiveness completely clear. It's very easy to be complacent and unassuming about the tap water we consume daily. As a kidney cancer survivor, I am extremely happy to have had both Damian and Joseph come into my life and erase any concern I had about the water I consume or bathe with, causing a recurrence of cancer. Thanks to Hampton Roads Water Service, I have a lot less to worry about and so much more to be thankful for.