The Cleaning Artists Toronto
2025-12-08T16:48:08.399Z
(3 stars — for Vanessa’s excellent work)I booked this company for two cleaners, and everything was confirmed ahead of time. Fifteen minutes before my appointment, I was informed that only one cleaner would be coming because the other cleaner’s car had broken down. No replacement was arranged, and when I asked to reschedule, I was told it wasn’t possible as Friday's are their high "ticketed days".Janisa mentioned that Vanessa could stay longer or that they could send another cleaner on a different day. The pricing for these options was clear, but I refused to pay extra — or pay the full amount — for work that couldn’t realistically be completed with only one cleaner.Vanessa was absolutely amazing. She worked extremely hard, stayed professional, and did her best in a situation that wasn’t her fault. Her quality of work was excellent, but one person simply couldn’t finish what two cleaners were originally booked to do.My issue is with the company’s handling of the situation. The last-minute change, lack of a replacement, and refusal to reschedule on the day that worked for me made the experience frustrating, and I don’t feel the situation was handled well. I did receive a 50% discount, but only after making it clear that I wouldn’t pay full price for incomplete service.I highly recommend Vanessa’s work, but the company needs to improve reliability, communication, and customer care.
(3 stars — for Vanessa’s excellent work)I booked this company for two cleaners, and everything was confirmed ahead of time. Fifteen minutes before my ... More