Dahlgren Dental
2026-01-29T17:21:41.566Z
I recommend exercising caution when using Dahlgren Dental, particularly regarding billing practices. This review concerns the administrative side of the office, not the clinical staff. The dentists and professional team treated my adult son, who has Down Syndrome, and me with kindness and professionalism, which we appreciated.However, we experienced multiple billing issues. We were charged for a procedure that was never performed. We were also not informed of an additional charge for a fluoride treatment until after it had already been administered. In addition, I was overcharged for a crown.The front office informed me that charges for a deep cleaning and fluoride treatment had been reversed. Despite this, three months later, my son was still being billed $61 for the fluoride treatment, and I have yet to receive a refund for the crown overpayment.I also found communication with the office manager, Heather, to be unprofessional. My calls went unanswered, and my concerns were not addressed in a timely or respectful manner.Patients deserve transparency in treatment costs and accurate billing. Unfortunately, that was not our experience.
I recommend exercising caution when using Dahlgren Dental, particularly regarding billing practices. This review concerns the administrative side of t... More