Jayleen Wong with Platinum Realty
2026-03-13T02:53:16.074Z
When my family was living in Las Vegas and planning a move to the Kansas City area, I started researching realtors online so I could better understand the different neighborhoods. I came across Jaylenn through his YouTube channel and decided to take a long shot and reach out to him, along with another realtor.At the time, we were only looking to rent a home because we were completely new to the area and didn’t know where we wanted to live. One realtor immediately told me she couldn’t help because she doesn’t handle rentals. Jaylenn, however, said he would be happy to help us. Since he has a YouTube channel, I assumed he probably had a lot of people reaching out to him and might not have time for us. But it was actually the complete opposite. He responded quickly, was incredibly kind, and immediately made time to help.He set up a Zoom meeting with us and helped us narrow down where we should live based on our needs. We explained that we were moving to Kansas City to find a better school district for our special-needs child, and Jaylenn took the time to walk us through different suburbs, explaining which areas might be the best fit and which areas might not align with what we were looking for.Because we were still living in Las Vegas, Jaylenn went above and beyond to help us evaluate rental homes. When we found houses we were interested in, he literally mounted a camera in his car and drove through the neighborhoods so we could see what the area looked like in real time. He also made private YouTube videos walking through the homes so we could see everything clearly before making a decision. Thanks to him, we felt confident choosing a rental home even though we were across the country.What also meant a lot to us was that he helped us with the rental even though he didn't make any money off of it at all. The other realtor quickly dismissed us when we mentioned we were looking to rent, but Jaylenn still took the time to guide us and make sure we found a good home. That alone really speaks volumes about his character.After that experience, we told him that whenever we were ready to buy a home, we would absolutely use him as our realtor.About a year later, when our lease was up, Jaylenn helped us buy our home, and once again he exceeded every expectation. When we toured houses, he inspected them more thoroughly than I have ever seen a realtor do. He looked at things we would have never thought to check, including the foundation, cracks, grading of the yard, drainage slopes, and other structural details, and he explained what could potentially cause problems down the road. His knowledge and attention to detail helped us feel confident about the home we ultimately chose.Throughout the entire process he never pressured us and always made sure we felt comfortable with every decision.He also helped us negotiate an incredible deal, including things we did not even realize were negotiable, like having the water heater replaced so we would not have to pay out of pocket. On top of that, he connected us with an amazing mortgage broker who secured us one of the lowest interest rates available right now, around 5 percent, which still amazes me.Jaylenn made what could have been a stressful process feel smooth, informed, and even enjoyable.If we could buy a thousand homes, we would choose Jaylenn every single time. I truly cannot recommend him enough!!