2026-06-08T15:24:15.441Z

i have only been here one time before, like8 years ago, but I can tell you I am pleased with the outcome both times. I suffered all weekend with ear pain from impacted wax, and Dr. Matalano squeezed me in this this morning to help me out. Problem fixed. Thank you to you and your kind staff, Doctor.

2026-05-26T18:20:28.254Z

This is an initial review for starters i debated even writing a review however the receptionist first impressions mean a lot the young lady at the office desk was not pleasant i smiled with no smile returned you don't know how someone is feeling going to the Dr. You should always have a smile or be pleasant for someone who may not be feeling well but maybe this was an off day for her it happens the young lady who assisted later from the allergy desk was very pleasant i have been a nurse for 24 years I've worked in many areas of medicine and bedside manners can make or break an interaction as a patient it's important to feel heard the Dr. Was in the room no more than 5 minutes and heard is the last thing i felt i find myself debating if i will attend the follow up although I've been following his directions since my apt on yesterday i do believe everybody deserves a fair shot but where my care is concerned I'm not so lenient especially since i never go to the Dr. I usually see my MD virtually as i work from home Monday thru Friday is difficult to get away on top of simply hating to go so when i physically go it's because I'm seriously concerned with my health insurance is expensive copays are expensive i expect to at least be heard and given at least 10 to 15 minutes which the MD apt intervals should be set at with that being said i have some thinking to do and decisions to make as far as the steps i would like to take for my careUPDATE i decided not to return after seeing a different provider i was diagnosed with thyroiditis/hoshimotos which caused my thyroid cough had he not immediately dismissed me and listened it could have been taken care of sooner

2026-05-20T20:17:54.670Z

Great people!!!!

2026-04-14T16:04:30.155Z

Son excelentes, muy amables y profesionales. Los recomiendo!

2026-03-13T23:01:01.252Z

That was my first time there. My primary Dr had a referral for me. It was mainly for my coughing. The office is really big for lots of patients. The staff is really nice, an so is the Dr. The atmosphere is really good too.

2026-03-09T14:23:05.743Z

Dr. Matt was FANTASTIC. I had a deviated septum repaired and he made me feel informed and safe about the procedure. If you're having the same issue, go see him quick, you will not be disappointed.

2026-01-29T21:19:53.119Z

My daughter suffers from nose bleeds and have went to multiple ENTs paying over $1000 per treatment. Thank God I found this place...I was charged $225 and delta a wealth of valuable information from the doctor. I am forever greatful!!!!!!!

2026-01-29T19:03:44.600Z

2026-01-27T11:19:12.231Z

Dr. Matallana and his staff are exceptional. He did a great job diagnosing and treating my silent acid reflux. 😀

2026-01-09T17:13:56.021Z

My daughter had to bring my grandbaby here. And they made me and the other kid's go out. If I wouldn't have came did they expect her to leave the other 2 in the waiting room alone and unattended? Mind you the youngest is under 1 year old. AND THE TITLE SAYS " FAMILY ". That's absolutely insane. HORRIBLE SERVICE.

2025-12-23T16:44:33.429Z

2025-12-14T20:06:44.898Z

El Dr. Matallana es muy bueno en su area. Solo me tengo que quejar por el personal, ya que uno llama a la oficina varias veces y nadie contesta el teléfono. También he dejado mensaje y no recibo respuesta. Entonces yo vivo lejos y es increíble que yo tenga que llegar hasta allá para hacer una pregunta.

2025-12-10T17:23:19.770Z

I really wish that I took my son (7 years old) to see Dr. Matallana sooner.I made an appointment because zyrtec wasn't cutting it anymore for allergies. He was still congested, had shiners, snoring, and was mouth breathing. He had 2 or 3 ear infections within a year or so. One was a little resistant but then it cleared up. Nothing super crazy. He failed a hearing test once, then at the retake with his regular pediatrician there was an issue with the machine. He wasn't complaining at all and seemed fine so we moved along.When I took him to see Dr. Matallana, he uncovered so many issues that I felt horrible for missing but he didn't make me feel judged at all. My son's tonsils were SO enlarged. One was a grade 4. His airway was very narrow. He failed the hearing test there. Dr. Matallana made a game plan to put tubes in his ears, allergy test him, test hearing with an audiologist, start allergy shots, then perform an adenoidectomy and tonsillectomy. Especially with how swollen the one tonsil was- with no fever, no sore throat, no complaints, and a family history of lymphoma, he highly recommended taking them out and testing them.We're 3 weeks post op for the tonsillectomy and adenoidectomy and my son isn't snoring. He can breathe through his nose. The allergy shots are helping. He can hear. The pathology report came back normal. His quality of life has improved significantly. His teacher even notices a difference. My son even says how much he appreciates Dr. Mat helping him. He talks about how he can feel the difference (ie the adenoids were like big the seed pits in some fruit, and now they aren't there so there's so much room now to breathe!)Dr. Matallana does surgery at Bartow Hospital, which was a fantastic experience, both times. The staff there are very sweet, gentle, and speak to children with respect and care.The nurses, receptionists, billing, everyone that we've interacted with at Family Care ENT have been wonderful. It's been a process, but a very quick one, and everyone has been so patient, and knowledgeable.Ms. Carmen who performs the allergy testing and administers the shots is AMAZING! She's so knowledgeable and incredibly caring! She offered to teach me how to administer shots at home in case we lived far away, but my son was immediately like "oh no, I wanna keep coming here!" He said it's because I don't give him lollipops after he does something scary 🤣 he also said that he loves being able to see Ms. Carmen every week.I share this long story in hopes that if someone else experiences this similar situation with themselves or their child, don't wait. I didn't know any better. The second the pediatrician recommended allergy meds for my son I probably should have just started coming here from the start.Thank you, Dr. Matallana. Thank you to the entire staff. Thank you, Ms. Carmen. You all make a positive difference in the work you do!

2025-11-07T19:54:54.197Z

I’ve been seeing Dr Mat for many years. He is the most knowledgeable in his field in my opinion. He always takes time to answer my questions with a smile.I HIGHLY RECOMMEND him. And the staff are great & efficient too.

2025-09-03T14:12:34.572Z

Excellent Doctor. When you require experience this is the Doctor to see.

2025-07-31T00:22:11.255Z

This is my second visit, once in 2023 for my ears and today for my throat. Both of my visits were very positive. Dr. Mat was very considerate, rook time and explained each issues I had in detail. He made me very comfortable during my procedure. I would hope to never have to go to another ENT. And his staff, well they made me feel welcomed. And Christina was very professional and so welcoming. A beautiful smile and pleasant attitude. She came bearing gifts (lollies pops, lol) and made a friend for life out of my husband. Please, if you ever need an ENT, go see Dr. Mat, he's great.

2025-07-21T17:25:27.669Z

I am trying to reach the clinic to schedule an appointment but the receptionist hung up on me twice! What a rude staff

2025-07-21T10:52:04.178Z

We are so thankful for Dr. Mat! Several years ago my son came to him after already having had two sets of ear tubes put in (with other providers) and no success. Dr Mat did his 3rd surgery and we are now 3 years post-surgery and haven’t had any issues or reoccurring ear infections! So when my daughter’s tonsils had asymmetrical swelling and needed to be removed, I knew we needed to come back and see Dr Mat. Dr Mat was absolutely fantastic. He never made me feel rushed, answered all of my questions, and took time explaining things to me and my daughter. We had heard how difficult the recovery could be and were prepared for the worse but Dr Mat spent a lot of time talking about pain management with us and how we could reduce her pain. We were so thrilled that all of his guidance really helped and she had an extremely smooth recovery. We highly recommend Dr Mat!

2025-07-18T11:26:06.452Z

I like to thank Dr Mat for clearing out my hearing canals. I went over two weeks without being able to hear. In addition, I like to thank his wonderful staff. They are very polite and courteous. Again, Thank You!!!

2025-07-03T14:23:39.633Z

I am extremely disappointed by this doctors office. They are unable to even get the paperwork done that is needed for me to make a follow-up visit. Putting the blame on another health care provider is a sorry excuse for the incapable office staff !