2026-03-24T02:58:16.287Z

Went through American Home Shield October 2025 due to air conditioner not working. The service man came out told my husband he “rigged it to work,” and had to order a part and would be back within the month to finish the job. Multiple calls and emails to this company by my husband and American Home shield and no response. 6 months later and another call to this company this week by my husband and American Home Shield and this company did not answer again. Horrible company. Avoid this company at all costs. They will rig your system and never come back so it is on you to have to pay someone else to fix the issue when it breaks again. Avoid this company. If zero stars was available that is what I would rate this company.

2026-03-22T04:29:30.859Z

Let me start off by saying, we are American home shield customers and every year since we bought our house, we have an issue with our hvac unit, and every year AHS puts us in contact with a poorly reputable company, that either doesn’t come out, or doesn’t fix the issue.With that said, this time around we were expecting the same old thing , AHS will Make us wait 48 hours for contact and weeks for repair.Wrong. David came out (a little later than we expected but still showed up and spent the necessary time diagnosing the system) and we were actually impressed.If you’re like me and looking at the reviews- please don’t let the couple of negatives make you feel uneasy. As someone who runs a successful business myself, you truly can’t please everybody and emotions run high when you’re dealing with this AZ heat. David was thorough, our AC is still working great a couple hours after he has left, and we look forward to doing business with him in the future since we have an older unit that will either need more work, or fully replaced.As someone who has a coupleHealth issues that aren’t compatible with the extreme heat, and two kids with asthma, we sincerely appreciate David and his efforts today.

2026-03-18T19:57:32.699Z

Well.... service technician never showed up for the appointment. They never called during the 4.5 hours I waited. Why on earth would I want to schedule with them and be treated so. Go somewhere local.

2026-03-03T00:13:45.896Z

No call no show waited 3 hours..

2026-03-03T00:08:02.878Z

Made a service request a lil over a month ago. Paid my hundred dollar ded. Guy comes out, looks a furnace, gave me a update and then look at ac and tried to sell me a new one. I told him no and haven't seen or heard from him since. They WILL not answer phone calls. Worst company!

2026-02-26T18:01:53.163Z

Little Hero’s has been amazing anytime my HVAC has been acting up! David is amazing and always gets us up and running in no time!

2026-01-28T00:58:39.569Z

Great service! Same day service with an honest and professional technician. Will definitely continue with Little Heroes Cooling & Heating.

2026-01-27T20:36:20.931Z

David was great went above and beyond to diagnose our issues , highly recommend asking for him if you go through this company! Will definitely be using him in the future for any heating and cooling needs

2026-01-22T03:17:20.020Z

Got stuck with them thru American home shield.What a waste of time. Been 6 weeks no heat. After a couple weeks of waiting for a part They wanted to come out on a day we weren't here but you cant ask them to reschedule you have to call AHS. Then hours of wait time with them. They can't change it with out contacting heros, well just try that! Open 10-2 but nobody answeres. Leave a message a text and email. No response. Contact AHS. They can't change it untill they speak to heros.Earlier this week they text and say they have a person in the neighborhood, so I change my plans wait all day and no show no call. It's a vicious loop. Thes folks won't show up or call back and AHS won't do anything different untill these folks call someone back.If anything at all choose someone else! Even home warranty I'd never choose AHS again.RUN don't walk.