2026-09-08T22:54:27.123Z

Timely, polite, efficient.

2026-09-07T13:29:18.596Z

Excellent experience with True North! They responded quickly and were very easy to communicate with. The work was done efficiently and thoroughly. At every stage, Joe, Tyree, and Kurt kept me informed and thoroughly answered all my questions. They and their crews delivered excellent, personable service and went above and beyond.

2026-09-04T19:15:42.343Z

2026-09-03T01:58:14.371Z

I reached out to True North Restoration on Thursday, August 20th about mold that I found in one of my closets. They were able to send out Josh the next day to do a visual inspection and everything went well. Josh was very kind and helpful, he explained the likely cause of the mold and explained exactly what they would do to get rid of it and make sure that it was all gone. Josh let me know that they might be able to schedule me as early as the middle of the following week, but he would have to check the schedule. I didn't hear back from anyone at the company from that Friday through Monday, so I sent a message to them on Tuesday through their project portal asking if there was any update on scheduling. That message was never responded to. I didn't hear anything from the company for almost two weeks until someone tried to call me late on Wednesday, September 2nd to set up a time. By then I had already decided to find a different mold remediation service.I chose True North because of their great reviews. Everyone mentioned how professional and prompt they are. If a two-week period for scheduling is normal than I was not informed and not providing updates or a response to my question did not help either. I believe that whatever caused this issue was an honest mistake or simple oversight, but that doesn't change the fact that I sat waiting for almost two weeks to hear from this company while mold was growing in my closet. It added a lot of unnecessary stress to the whole process that wasn't resolved until I decided to look elsewhere for a solution.

2026-09-02T23:05:48.420Z

Joe and Kurt have done a great job. Joe explained in details about the procedure, and has kept us informed all the time during the process. Definitely recommend the service.