What our clients say about us
5.00
169 reviews
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5
I used TLC for a deep clean and they were absolutely amazing. Their team came in and did a great job. Would definitely recommend!!!!
5
I love TLC for their consistency and communication! Not only do they do a nice job, but they are open to feedback and are wonderful with communicating... More
I love TLC for their consistency and communication! Not only do they do a nice job, but they are open to feedback and are wonderful with communicating. I always know when they are coming and I can easily cancel or add on at my leisure. We have been using them for well over 5 years! Less
5
I had a deep cleaning last year and again this year. The cleaners did an amazing job in every room and it felt so good to have everything clean everyw... More
I had a deep cleaning last year and again this year. The cleaners did an amazing job in every room and it felt so good to have everything clean everywhere I looked in my house! Less
1
We hired TLC to clean our home based on all of their 5-star reviews. They were able to schedule us in rather quickly which was enticing; however, on t... More
We hired TLC to clean our home based on all of their 5-star reviews. They were able to schedule us in rather quickly which was enticing; however, on the day of our scheduled cleaning, they were set to arrive at 3:30 and didn’t enter our home until almost 4:30. I had to contact the company myself at 4pm to ask where the cleaners were. When they finally arrived, neither of the cleaners introduced themselves, so I do not know their names. The “deep clean,” was mediocre at best. They left us with streaky cabinets, a partially-cleaned shower door, and wondering if they had even cleaned the mirrors. We don’t have extremely high expectations, but we weren’t terribly impressed with the clean, especially because this was their more expensive “deep clean.” We let TLC know that this did not meet our expectations and they said they would send in other cleaners to come re-do the cleaning at no cost. This was a kind gesture, but we were unable to accept it because some things were misplaced and broken in our home during the cleaning. We let TLC know about the missing items (jewelry) and would have been more understanding if the cleaners had let us know they knocked something over, etc., but they did not tell us in our home and also denied it when asked by their supervisor. The response we received was “Unfortunately the team mentioned that they did not knock over any jewelry or jewellery boxes.” We provided them with pictures of the jewelry that was left under the bed and across the room immediately after they finished cleaning. We have yet to receive a response with a resolution to this. I cannot in good conscious recommend TLC to anyone due to their extremely delayed response time (or lack thereof) when an issue arises, their tardiness, and their lackluster cleaning. I even gave the courtesy of waiting through the weekend and until the end of the business day to post this review, but have still not received a response in regards to the missing and broken pieces in my home. Ultimately, I hired TLC to help relieve some stress, but unfortunately it has caused more, and subsequently had to hire a different company to come clean my home. If you still choose to hire them, be prepared to spend more than expected to replace the lost and broken items they will leave behind. Less
5
We used TLC for the first time this month for a regular cleaning with goal to have them come back once a month. I found them by searching for non toxi... More
We used TLC for the first time this month for a regular cleaning with goal to have them come back once a month. I found them by searching for non toxic cleaning companies near me. I love that you have the option to use non toxic, eco friendly products. I am very particular about what products I allow in our home so this was a big draw for us. I love the website and I am fan of any place I can book online. I chose our date and Edna reached out a day later to get the info on our house and the services we requested. The process was so easy and Edna is accommodating and easy to talk to. Two women showed up on the day to clean and did a fantastic job. They stayed out of the way and everything looked spotless!! They left a few cute little details around like an adorable flower on the toilet paper. I am very much looking forward to using TLC monthly to help my busy family keep our house clean! Less
5
Great communication, really nice people, super thorough. Will happily work with them again!
5
They did a really great job cleaning & I just scheduled them to come every 2 weeks! Bianca was super helpful & the women who came to my place were ve... More
They did a really great job cleaning & I just scheduled them to come every 2 weeks! Bianca was super helpful & the women who came to my place were very nice & left everything looking fresh! I couldn't ask for more! Less
5
Ana Paula, Suellen and Kemily did a great job cleaning my condo and Bianca was so lovely to work with and I am glad she was able to fit me in in such ... More
Ana Paula, Suellen and Kemily did a great job cleaning my condo and Bianca was so lovely to work with and I am glad she was able to fit me in in such a short amount of time. I will certainly use their services again! Less