Terminal City Brewing
2026-09-03T16:35:09.288Z
I called ahead to ask about setting up a group activity and was specifically advised by the staff to stop by in person to get more information and see the facility. I drove about 45 minutes to get there, only to be greeted by a very grumpy staff member around 7 PM who basically told me that “all the information is on the website.”Honestly, in 2026, customer experience matters. If I wanted to simply read information on a website, I wouldn’t have driven 45 minutes to visit the store. When people choose to book an experience, especially a group activity, they’re also looking for good service and a welcoming environment. Otherwise, there are plenty of other businesses offering similar services.I hope the management takes this feedback seriously and works on improving the customer service experience. Unfortunately, based on this interaction, I left with a very negative impression and would not recommend the experience.
I called ahead to ask about setting up a group activity and was specifically advised by the staff to stop by in person to get more information and see... More