Royal Masters Floor Cleaning Services
2025-07-19T14:08:59.305Z
A very dishonest company!I have had a very disappointing experience with this dishonest company. When I first called, Roy quoted me $1.15 per square foot for polishing and sealing the marble floor, and $3.50 per square foot for restoring it. He also sent me a sample video. The conversation was very polite and Friendly.However, once they arrived at my house and began the work, they called to inform me that the price of $1.15 per square foot was only for cleaning and sealing the floor. They claimed that the marble had been waxed, and the cost would now increase to $2 per square foot, despite the fact that the working method remained the same.They insisted that if I was unhappy with the price, they would stop working immediately. Since I needed to get the job done to put the house on the market, I ultimately agreed to the new price. Toward the end of the work, they contacted me for the payment. I went back to the house and found them still working on the wet floor. I watched them finish it up. but I noticed they hadn’t yet do the sealing part.I made the payment thinking they would seal the floor once it was completely dry. Later that afternoon, I called Roy to ask when they would come back to seal the floor. To my surprise, he told me they had already completed that step at the same time as cleaning the floor, which didn’t make sense to me.I asked whether they seal the floor while it’s wet or only after it dried. Instead of answering, he asked what I wanted: “Do you want me to seal it again? If that’s what you want, I can come back to seal it again.”In summary, my conclusions are:1. This company initially quotes an attractive price try very hard to win your business.2. Once they secure the job, they fabricate excuses to increase the price.3. They manipulate the situation to pressure you into accepting their charges.4. They do not deliver a quality job; all they care about is extracting more money from you.If a zero-star rating were available, I would choose it for this company. I paid over $1,600 for the work , and now I have to hire someone else to redo it. The floor is simply not presentable!
A very dishonest company!I have had a very disappointing experience with this dishonest company. When I first called, Roy quoted me $1.15 per square f... More