The Master Grass
2026-06-18T01:44:23.992Z
We recently engaged Dan and his team for a landscaping project, and the quality of their work was excellent. Throughout the project, Dan & team were friendly, professional, and easy to communicate with. The team was punctual, hardworking, and demonstrated great attention to detail. Our outdoor space has been transformed beyond our expectations, and we were very pleased with the overall workmanship.However, the only issue that impacted our overall experience that during the project, several existing trees were removed without prior consultation or clear communication. Following our request, those trees were re-planted , and we were assured that any trees that failed would be replaced.Unfortunately, several of the re-planted trees later died. Despite multiple attempts to contact Dan regarding the issue, we received no response for several weeks. The lack of communication was disappointing, particularly given the assurances that had been provided.While the landscaping work itself was completed to a high standard and communication during the project was excellent, we expected a more professional response after completion and for commitments made during the project to be honoured. Unfortunately, the after-sales service did not meet the standard we experienced during the works.