U.S. Shingle
2025-07-10T11:04:27.364Z
Summary (TL/DR)If you like surprise visits, this is the company for you. After repeating my desire to be notified of visits from the company, they have made 4 unscheduled, unannounced visits to my home out of 5.They were very punctual for the scheduled visit.More details to follow once the project is completed.So I haven't actually used their services yet... I just wanted to reinforce what I am seeing in some of these reviews....If you scan the QR code in the flyer, you have someone show up to your door unannounced about 7pm in the evening. They do not call you, email you, or in anyway announce that they will just show up to your house.Of course, I wasn't home when they just showed up. A gentlemen called me and advised he was here to go over the estimate with me. That is when the proper appointment was made to speak with me, after they came to my house uninvited and unannounced.When I questioned this, he advised that it was normal practice to do this and they have been very successful with this approach... I advised him that was a little stalker type activity. He apologized that I felt that way.Update #1:Since the initial meeting there have been some developments. I was advised that someone would be by to confirm the measurements for the materials.To the shock of no one, this person shows up unannounced. The difference here is that he didn’t even bother to call or knock on the door. He parks in front of the house, puts his ladder on the roof and begins to climb up to get his measurements. No one is home, he hasn’t told any of us what he is doing… Fortunately, he did not fall off the roof as no one would have been able to call EMS for him. This is unannounced visit number 2.I received a text from the scheduler advising that everything was on track and ready to go. I expressed my concerns about people showing up unexpected and unannounced, I was assured that would not happen again and she put notes on the account as such. The foreman would reach out to schedule the initial walk around with me.Couple days later, the foreman calls and we set a date and time to meet.The foreman shows up at the house to post the permit and complete the walk around. Unannounced, again. He calls me, because nobody was home, and wanted to do the walk and know where to put the dumpster. I asked him if we had an appointment to do this, and his reply is yes. I then proceeded to read him the riot act about unscheduled and unannounced visits. I do feel bad now, however at the time, I was pissed. This is unannounced visit number 3.One day before the scheduled appointment, I am on my way to work and get a phone call from the company, “Hey, my delivery driver is there and needs to deliver the material, can you meet him?” I restated that I don’t appreciate these unscheduled or unannounced visits as I have indicated explicitly in the past. He apologizes and ask I can go back to meet the delivery. This is unannounced visit number 4.Install day arrives. So far, not a hitch. The foreman comes by and we walk around the project, dumpster is placed and project begins.I will update once the project is done.
Summary (TL/DR)If you like surprise visits, this is the company for you. After repeating my desire to be notified of visits from the company, they hav... More