2026-08-07T06:06:41.778Z

Terrible customer service on multiple occasions from my experience living in one of their buildings for the past year but I guess you get what you pay for as they are cheaper than most

2026-04-08T02:13:05.371Z

Update 2026It remains a very irresponsible company, and the only reason they continue to operate is because it is so difficult to change strata managers once appointed.I have been trying to reach the coordinating manager regarding maintenance works that were promised months ago, but these have still not been completed. Once again, the manager has not been available or responsive.Try to avoid this company.Being the property owner, I could never reach the property manager to discuss repair and maintenance. It always go to voice mail.Our property manager got changed every 6 months which indicates there is something very wrong with the management of this company with such a high staff turnover rate.

2026-02-02T06:25:55.940Z

A very bad agency. They don’t respond to any communication. They don’t even get the basic fundamentals correct. They failed to review the scheme description and therefore were unaware they that they were responsible for maintaining the significant tree on our lot. They were supposed to do arborist reports biennially, but this had never been done. The roots have now grown into our sewer pipes due to their negligence and adoption of a nuisance. They have refused to reimburse us and we will not doubt have to take legal action to get them to take responsibility.

2025-07-10T04:52:03.134Z

I rented my house out through Munro Property Group for the last 6 years and I can't recommend them enough. Everything was taken care of and communication was on point. I loved having Emma as my agent and will certainly love to have her look after my next Property in the future. I sold my house last month using Munro Property Group also to which Joshua made the sale a smooth and stress free experience all the while closing the sale with an amazing price. I highly recommend this business. Thank you for everything and your support. Toni

2025-02-18T05:28:52.584Z

We had a great experience with Munro property. Had rented with them for 2 year, never had any issue, quick in service. Thanks to our property manager EMMA CHATFIELD who was awesome, always approachable, willing to advocate for her tenants... couldn't have asked for someone else. We highly recommend Munro to everyone.

2024-12-13T11:41:46.623Z

2024-12-02T09:36:34.302Z

I was renting through Munro Norwood branch for 2 years.I need to make a shout out to Emma Chatfield. Emma is best agent I’ve ever had.She works with a sense of urgency and care factor. Immediate response via emails, with great communication and a super quick vacate from the property I was renting. Thank you! 🙏

2024-11-23T05:46:43.596Z

Shocking

2024-09-09T09:00:25.897Z

If I could give less than one star I would. Even the managing director ignored all calls and emails from me this year. These people are completely and utterly unprofessional. So happy this industry is getting a shake-up. And then Munros have the audacity to keep emailing ‘How did we do??’ Surveys.

2024-09-07T10:32:21.474Z

Emma Chatfield was my property manager for 2+ years. Great communication, always fair and really enjoyed being her tenant! Thanks Emma!

2024-07-30T09:52:20.469Z

Hi guys, our strata title is new to Munro's....but can I say incredibibly underwhelmed....Leaking gutters not a priority...but no return phone call....

2024-07-25T06:08:27.320Z

They have incredible customer service.

2024-07-19T11:30:14.650Z

Thanks for the support and services through the year.

2024-07-19T04:05:44.110Z

Contacted Munro property Group, who manage our building.Prompt and positive response to our needs. Great service! Highly recommended.

2024-07-09T23:49:55.038Z

Great service!

2024-05-20T11:56:12.605Z

2024-04-29T05:37:14.549Z

meeting rooms are private and comfortable. It is easily accessible from carpark.

2024-02-27T02:31:34.143Z

2024-02-20T00:12:47.693Z

Over a period of 4 years, she took perfect care of us in all inspections and all maintenance requests, never letting us down, a high level of punctuality and commitment to us, always very happy and in a super good mood, her care and attention is a strong mark of hers with a high level of competence, I am happy and we feel privileged to have had Munro and Emma as our real estate and property manager, she is incredible, at the end of our lease she took care of us as we were the best clients in the world, she gave us everything support and that we were successful in closing the process! excellent professional, grateful for everything she helped us and did for us. thank you very much! eternal gratitude 🙏 I really recommend Emma Chatfiel and Munro

2024-02-19T04:00:09.239Z

We are so blessed to be looked after by a property manager in Munro who is no other than EMMA CHATFIELD, a brilliant, empathetic, amazing, and her bubbly personality tops it all. Most of all very efficient, professional and friendly approachable star. We are from NZ and Emma made our rental experience easy, straightforward and well organized up until we found a home of our own. She guided us although the process with complete transparency and honesty. Excellent communication from all ends, punctual and never leaves a gap for any mishap. A huge thumbs up to Emma, rating 5 stars is never a doubt. Thank you so much from the bottom of my heart and my family.