2026-03-26T13:19:22.197Z

An hour and a half before the scheduled appointment, we received a call saying the technician couldn't make it to the appointment. Even after selecting a time via the company's website scheduling system, it took several days to get service confirmation. The website scheduling system isn't accurate, so don't count on that being an indicator of availability. Response times to emails are extremely slow, as it takes a day to get a one-sentence reply. It took so long to get a reply that our first selected date/time wasn't available by the time we got a response, so we made a second selection. They confirmed the day before, but it was still canceled.

2024-10-21T14:35:09.606Z

2024-08-05T22:58:42.795Z

They service the restaurant I manage and do a terrific job at an affordable price

2024-07-31T20:00:13.621Z

NICE AND CLEAN

2024-05-13T19:46:48.627Z

Professional service definitely! Answered the phone, scheduled the repair and completed the job!

2024-03-13T16:06:51.416Z

Communicates very well and accommodates the clients schedule. Pleasure to work with.

2024-02-14T16:18:49.393Z

Very nice friendly service, quick response and worked to get me on their schedule.

2023-11-06T16:53:35.790Z

Update: I felt the need to update this review, even though a five star review, I want to specifically mention Rick. He has given the highest quality of customer service, his communication is on point and his timeline is very accurate. We have used Steel Mountain for several years now at different properties and will continue to use them as our go to for our fire and safety needs.These guys are great.They got us scheduled very quickly and we are very happy with their service!