NAIL CARE & SPA
2026-03-04T19:38:48.738Z
Builder Gel fail Unprofessional BehaviorUnprofessional Behavior Nail & Spa Expo (Valentine's Day Visit 2/12/2026) I visited Nail & Spa Expo on 2/12/2026 for a Valentine's Day service. When I arrived, the nail technician, Linda, was doing her own nails. I had builder gel on my nails longer than I should have (which I didn't realize, as I'm not the expert). I was told my nails were healthy, yet two nails broke the very next day. I posted a short review that simply said "builder gel fail." I did not mention any names or details at that time. When I later called to discuss the issue after the owner offered a refund or redo, the salon manager repeatedly said, "What do you want?" in a rude tone while on speaker. She then abruptly put Linda on the phone without telling me. Linda also repeatedly asked, "What do you want?" and told me I had called too much, which is not accurate. I calmly explained that I wanted a refund due to the poor outcome and service. Instead, I was told to pick up a gift card and "give it away." I do not want a gift card. I wanted the matter resolved professionally. This is not my first issue. On 1/18/2026, I received white polish that appeared old. I texted and called for nearly a week (1/18-1/23) trying to get it corrected. When I finally returned (Linda is off Sundays and Mondays), the manager insisted I would have to pay $30 for a polish change or accept the same old color again. That is unacceptable. Additionally: The manager's demeanor is hostile and unwelcoming. Customers are spoken about loudly within earshot. Linda's sister had started and during appointments, she caused delays, because Linda kept stopping to assist her. My mother also experienced rude treatment during her recent appointment. I was asked to remove my honest review, which I will not do. I believe in supporting businesses that show professionalism and respect. Unfortunately, this establishment has repeatedly demonstrated the opposite.Show less
Builder Gel fail Unprofessional BehaviorUnprofessional Behavior Nail & Spa Expo (Valentine's Day Visit 2/12/2026) I visited Nail & Spa Expo on 2/12/20... More