Lash Studio
2026-06-08T00:43:34.390Z
My overall rating is lower primarily because of the customer service experience I received more than anything.Unfortunately, I will not be returning to have my lashes done by Love. During my appointment, there were several issues that left me feeling dissatisfied and ultimately influenced my decision not to return. Started off with my appointment was scheduled for 4pm and she she didnt show up until 4pm. She was finished at 5:33pm. I dont know if she has heavy hands are what, but ive never experienced someone pushing DOWN on my eyes and pulling my eyelids the way that she did. Felt like I waa being torched. I paid a significant amount for this service, and I was disappointed that my lashes began falling out the same day. Combined with the customer service I experienced, I did not feel that the service met my expectations. I chose Lash Studio because a friend of mine is a regular client there and has had positive experiences. She sees Ksenia, and based on her recommendation, I decided to give the studio a try. If I decide to return in the future, I would schedule an appointment with Ksenia instead.UPDATE:Apparently the comment that was made underneath my comment was erased. The OWNER advised me that they will make things better. I can either get a refund or correct the techs errors. Apparently, the administrator, whom I spoke with over the phone, wouldnt allow me to talk to the owner and told me that I wont receive anything but a 20% discount for my NEXT appointment. I am not coming back! The way that things are being handled after I reached out and had a back and forth conversation through texting, im guessing with the admin, I dont see how theyre still in business with the attitudes and unprofessionlism that is being displayed.DO NOT GO HERE!!Attachments are shown. I have never experienced anything like this ever. I wish that I could give them NEGATIVE stars!Update as of Sunday June 7th. The 2nd comment that was left under my review, The owner still hasnt reached out. Another lie. I have a screenshot of that, too. Atp, im over this. I shouldve been over it the first day. I thought I had finally found a place, closer, to me, but I see that I will make a drive to Plymouth for now on.