Turnover Guardian
2023-04-07T18:15:50.677Z
Having been a business owner, I really try to never leave bad reviews, but this was such a bad experience I felt it necessary. I have a 3bd/2bath vacation rental I was entrusting Turnover Guardian to clean and both times it was not remotely acceptable. Visible crumbs on the kitchen table, smudges on the fridge, stove top stains, rings etc on the counters, stains on floors that were clearly not mopped or swept, misc items left throughout the house. Thankfully I have a friend locally that could check on it and both times she had to be there for 2 hours basically finishing the cleaning and tidying everything up, but then I had to spend even more money on the cleaning. When I received my laundry back, I was missing a nice beach towel and had an additional 7 or so random towels that were not mine in my laundry. Additionally, they don't meet at the house to onboard and say they can just "go by the pictures" which was already not a good sign, and the overall onboarding process was clunky and frustrating. I would avoid this company for airbnb cleaning turnovers. This house was clearly too much for them to do well, and the attention to detail was not there.
Having been a business owner, I really try to never leave bad reviews, but this was such a bad experience I felt it necessary. I have a 3bd/2bath vaca... More