2026-05-04T01:24:59.914Z

I want to warn anyone considering using this company for boiler servicing — my experience has been extremely disappointing.I booked them to service my boiler, which is only 1.5 years old. The issue was minor: the hot water pressure was slightly lower than the cold, and I just wanted it improved.When the technician arrived, he said a part needed replacing. He replaced it, but nothing changed. He then said he would come back the next day — and left me with no hot water at all, without warning. This came as a complete surprise.When I called the company, they were rude and unhelpful, saying there was nothing they could do at that point.The next day, another part was replaced — but the situation became worse. Now there is almost no hot water pressure at all, just a slight drip.They told me they would contact Thermann and get back to me. However, when we contacted Thermann ourselves, we were informed there was no record of them ever reaching out about our issue.Since then, the company has refused to communicate with us.This is the first time I’ve ever had such a poor experience with a service provider. I would strongly advise others to be cautious.

2026-05-01T07:08:10.601Z

⭐⭐⭐⭐⭐Absolutely outstanding service from Kris and the team at Hot Water Maintenance.I’m Damien from Kingsway in Caringbah, and I couldn’t be happier with the job these guys did installing our new hot water system. From the first call through to completion, everything was handled professionally and efficiently.Kris was upfront, knowledgeable, and took the time to explain exactly what was being done. The team showed up on time, smashed the job out, and left everything clean and tidy.You can tell they genuinely care about doing things properly not just rushing in and out. The new system is working perfectly, and the whole experience was stress-free.Highly recommend Kris and his team to anyone in the area needing hot water work done. Top-quality service all round.

2025-09-12T00:04:15.756Z

Was here in 15 mins, replaced thermostat. Job completed in 15 mins. Very pleased!

2025-04-17T01:45:54.926Z

I organised a DUX hot water system replacement through Bunnings for my elderly mother and Hot Water Maintenance were the subcontractors tasked with the install. They inspected the premises on Monday morning and said that it looks OK and they should be able to install it in the next couple of days after their supervisor checks their report. I waited 2 days and heard nothing back, so called them and was told that they were on the road and would call me back later in the day. I didn't hear back so on the following day I called back again, only to be told that Bunnings underquoted the install and that they are going to cancel the job. I got the feeling that they only want to do easy outdoor installs on flat ground; as soon as there is a driveway or stairs on the route to where the tank goes then it becomes too much effort for them. They strung me along for a week and decided to cancel the job right before the Easter long weekend when I'm not going to be able to find an alternative. I wonder how many more days or weeks they would have kept me waiting if I didn't chase them?I have complained to Bunnings and they are very disappointed with Hot Water Maintenance's poor customer service. They told me that customers are normally advised of the install timeline and / or problems on the same day of the inspection; they were shocked that I was kept in the dark for days only to have the job cancelled.My mother has now been left with facing a 4 day long weekend without hot water (on top of the 2 weeks she has already been without hot water) and now I have to chase Bunnings for a refund.I'm absolutely furious about the situation 😡

2025-02-05T00:44:48.403Z

I highly recommend Hot Water Maintenance Wollongong. Their price for supply and install a new gas Hot Water System was fair. Their service was prompt (next day) and Cameron was professional and efficient. Thanks for that.

2024-11-03T08:01:50.039Z

2024-10-31T04:26:06.262Z

Had the team from Hot Water Maintenance send a tech out when our tank stopped heating. The boys were fast, efficient and skilled in what they did. Very polite and well priced. Highly recommend.

2024-10-30T21:59:22.436Z

Highly recommend HWM. These guys are a cut above the rest. Thanks to Frank for the accurate assessment over the phone and Brent for the incredibly efficient and clean install of the new hot water tank. Reasonable and honest upfront pricing quoted over the phone, installation and clean up, all with next day service. Couldn't be happier. Thanks again guys.

2024-06-20T23:42:25.538Z

Thank you for your advice

2024-04-15T22:00:13.121Z

Professional service, quick response, very satisfy. Highly recommend-from Carol's family

2023-10-18T08:53:35.934Z

I was quoted by another company from Millperra, $6000 for a Rheem Gas hot water system. I was in tears wondering how I could afford to pay that for a hot water system. I called HWM & was quoted $2500 for the very same system supplied and installed.Because I didn’t have hot water my old system was completely gone .. Frank rearranged the schedule so that he could have my system delivered and installed within a few hours . This company has good old fashioned values to look after their customers and not just the monetary gain . I definitely will be sticking with them for my future plumbing needs … there are real crooks out there & it’s good to stick with the real deal .

2023-08-30T00:45:17.023Z

Amazing service by Kris and his team. They have been servicing my Real Estate for many years now and would definitely recommend Hot Water Maintenance to all Real Estate Offices and consumers. Great prices, great service, highly recommend.

2023-07-11T08:01:47.000Z

Big thanks to Cameron for fixing 3 leaks in my unit today. I contacted this company in the morning and everything was fixed within the day! I'm very happy with the service I received and I'll certainly hire them again in the future. Thank you!

2023-06-19T02:05:55.483Z

Super friendly and quick service to help my mum out in Cronulla. Very knowledgeable, I would recommend to anyone.

2023-04-28T04:45:12.885Z

Great quick service.Thanks Frank, Cris and their team. Installation was completed within a couple of hours. Removed all rubbish, left place nice and clean.Very professional service. The only setback was the installer failed to guide me through the screen setup information. This would have helped me to make any changes in the future.

2023-04-26T11:21:36.676Z

Thank You "Cameron" from Hot Water Maintenance Caringbah for your excellent and efficient work you did today to get our unit blocks Hot Water working again! We have had not hot water for 3 days until you arrived and fixed it with a minimum of fuss, we all thank you from Encore Botany- Tanya

2023-01-30T06:38:31.605Z

Fantastic service! Nothing was a problem to get our hot water system back up and running. Thanks Chris for the excellent service

2022-09-12T22:37:22.251Z

I highly recommend Hot Water Maintenance. They took care of replacing my old hot water tank with a new one with a minimum of fuss. Professional install, in and out the same morning. And they cleaned up and left everything tidy. Perfect!

2022-09-12T22:37:22.251Z

I highly recommend Hot Water Maintenance. They took care of replacing my old hot water tank with a new one with a minimum of fuss. Professional install, in and out the same morning. And they cleaned up and left everything tidy. Perfect!

2022-08-09T05:41:49.879Z

I would like to thankChrist and his team ( Kon and Beck) help me to replace new hot water system. They are very polite, friendly and professional.