based on 53 reviews
I organised a DUX hot water system replacement through Bunnings for my elderly mother and Hot Water Maintenance were the subcontractors tasked with the install. They inspected the premises on Monday morning and said that it looks OK and they should be able to install it in the next couple of days after their supervisor checks their report. I waited 2 days and heard nothing back, so called them an... More
I organised a DUX hot water system replacement through Bunnings for my elderly mother and Hot Water Maintenance were the subcontractors tasked with the install. They inspected the premises on Monday morning and said that it looks OK and they should be able to install it in the next couple of days after their supervisor checks their report. I waited 2 days and heard nothing back, so called them and was told that they were on the road and would call me back later in the day. I didn't hear back so on the following day I called back again, only to be told that Bunnings underquoted the install and that they are going to cancel the job. I got the feeling that they only want to do easy outdoor installs on flat ground; as soon as there is a driveway or stairs on the route to where the tank goes then it becomes too much effort for them. They strung me along for a week and decided to cancel the job right before the Easter long weekend when I'm not going to be able to find an alternative. I wonder how many more days or weeks they would have kept me waiting if I didn't chase them?I have complained to Bunnings and they are very disappointed with Hot Water Maintenance's poor customer service. They told me that customers are normally advised of the install timeline and / or problems on the same day of the inspection; they were shocked that I was kept in the dark for days only to have the job cancelled.My mother has now been left with facing a 4 day long weekend without hot water (on top of the 2 weeks she has already been without hot water) and now I have to chase Bunnings for a refund.I'm absolutely furious about the situation š” Less
I highly recommend Hot Water Maintenance Wollongong. Their price for supply and install a new gas Hot Water System was fair. Their service was prompt (next day) and Cameron was professional and efficient. Thanks for that.... More
I highly recommend Hot Water Maintenance Wollongong. Their price for supply and install a new gas Hot Water System was fair. Their service was prompt (next day) and Cameron was professional and efficient. Thanks for that. Less
Had the team from Hot Water Maintenance send a tech out when our tank stopped heating. The boys were fast, efficient and skilled in what they did. Very polite and well priced. Highly recommend.... More
Had the team from Hot Water Maintenance send a tech out when our tank stopped heating. The boys were fast, efficient and skilled in what they did. Very polite and well priced. Highly recommend. Less
Highly recommend HWM. These guys are a cut above the rest. Thanks to Frank for the accurate assessment over the phone and Brent for the incredibly efficient and clean install of the new hot water tank. Reasonable and honest upfront pricing quoted over the phone, installation and clean up, all with next day service. Couldn't be happier. Thanks again guys.... More
Highly recommend HWM. These guys are a cut above the rest. Thanks to Frank for the accurate assessment over the phone and Brent for the incredibly efficient and clean install of the new hot water tank. Reasonable and honest upfront pricing quoted over the phone, installation and clean up, all with next day service. Couldn't be happier. Thanks again guys. Less
Might like to tell your staff that driving like a maniac and running red lights in a company branded car isnāt a good look. Turning on to President Ave Miranda 1840pm Sunday 27th... More
Might like to tell your staff that driving like a maniac and running red lights in a company branded car isnāt a good look. Turning on to President Ave Miranda 1840pm Sunday 27th Less
Thank you for your advice
Professional service, quick response, very satisfy. Highly recommend-from Carol's family
I was quoted by another company from Millperra, $6000 for a Rheem Gas hot water system. I was in tears wondering how I could afford to pay that for a hot water system. I called HWM & was quoted $2500 for the very same system supplied and installed. Because I didnāt have hot water my old system was completely gone .. Frank rearranged the schedule so that he could have my system delivered and insta... More
I was quoted by another company from Millperra, $6000 for a Rheem Gas hot water system. I was in tears wondering how I could afford to pay that for a hot water system. I called HWM & was quoted $2500 for the very same system supplied and installed. Because I didnāt have hot water my old system was completely gone .. Frank rearranged the schedule so that he could have my system delivered and installed within a few hours . This company has good old fashioned values to look after their customers and not just the monetary gain . I definitely will be sticking with them for my future plumbing needs ā¦ there are real crooks out there & itās good to stick with the real deal . Less
Amazing service by Kris and his team. They have been servicing my Real Estate for many years now and would definitely recommend Hot Water Maintenance to all Real Estate Offices and consumers. Great prices, great service, highly recommend.... More
Amazing service by Kris and his team. They have been servicing my Real Estate for many years now and would definitely recommend Hot Water Maintenance to all Real Estate Offices and consumers. Great prices, great service, highly recommend. Less
Super friendly and quick service to help my mum out in Cronulla. Very knowledgeable, I would recommend to anyone.
Great quick service. Thanks Frank, Cris and their team. Installation was completed within a couple of hours. Removed all rubbish, left place nice and clean. Very professional service. The only setback was the installer failed to guide me through the screen setup information. This would have helped me to make any changes in the future.... More
Great quick service. Thanks Frank, Cris and their team. Installation was completed within a couple of hours. Removed all rubbish, left place nice and clean. Very professional service. The only setback was the installer failed to guide me through the screen setup information. This would have helped me to make any changes in the future. Less
Thank You "Cameron" from Hot Water Maintenance Caringbah for your excellent and efficient work you did today to get our unit blocks Hot Water working again! We have had not hot water for 3 days until you arrived and fixed it with a minimum of fuss, we all thank you from Encore Botany- Tanya... More
Thank You "Cameron" from Hot Water Maintenance Caringbah for your excellent and efficient work you did today to get our unit blocks Hot Water working again! We have had not hot water for 3 days until you arrived and fixed it with a minimum of fuss, we all thank you from Encore Botany- Tanya Less
Fantastic service! Nothing was a problem to get our hot water system back up and running. Thanks Chris for the excellent service
I highly recommend Hot Water Maintenance. They took care of replacing my old hot water tank with a new one with a minimum of fuss. Professional install, in and out the same morning. And they cleaned up and left everything tidy. Perfect!... More
I highly recommend Hot Water Maintenance. They took care of replacing my old hot water tank with a new one with a minimum of fuss. Professional install, in and out the same morning. And they cleaned up and left everything tidy. Perfect! Less
I would like to thank Christ and his team ( Kon and Beck) help me to replace new hot water system. They are very polite, friendly and professional.
Good workmanship, great to deal with.
Great trouble shooting advice and issue resolved immediately with the right part for my 20 year old Aquamax gas water heater. Highly recommended and very personable.... More
Great trouble shooting advice and issue resolved immediately with the right part for my 20 year old Aquamax gas water heater. Highly recommended and very personable. Less
Highly recommended! We lost hot water at our house and after finding that the hot water system was still working - the team then spent some time looking around our property (even getting up into our roof) to determine the source of the problem. It turns out my kids had turned on an old tap somewhere that was causing cold water to flow into the hot water - and their persistence helped solve the pr... More
Highly recommended! We lost hot water at our house and after finding that the hot water system was still working - the team then spent some time looking around our property (even getting up into our roof) to determine the source of the problem. It turns out my kids had turned on an old tap somewhere that was causing cold water to flow into the hot water - and their persistence helped solve the problem and get our hot water back. Very thankful! Less
Very efficient and polite workmen. Arrived on time, explained the problem of our hot water system which a new part was put on to replace the faulty part. Highly recommend this company for their services. Thank you HWM Corrimal.... More
Very efficient and polite workmen. Arrived on time, explained the problem of our hot water system which a new part was put on to replace the faulty part. Highly recommend this company for their services. Thank you HWM Corrimal. Less
Rang for new water heater...great quote,super efficient...employee very friendly and obliging superb service...would recommend using this company to anyone.(10 stars)... More
Rang for new water heater...great quote,super efficient...employee very friendly and obliging superb service...would recommend using this company to anyone.(10 stars) Less
Helped me out quickly & efficiently! Couldnt praise them more highly! Would recommend this local business to everyone!
Fast & efficient service - really pleased!
Excellent, professional, and quick service.
Okay, so HWS offered a 10% pensioner discount refund plus the miserly $2.50 rippoff charge refund on 23rd October. It does not take 6 days to honour the refund and I am not calling you, either do it or don't, I have emailed you with details, I am over tradesmen either not turning up, doing a shoddy job or doing a job and then ripping us off. If you honoured what you offered, then this review woul... More
Okay, so HWS offered a 10% pensioner discount refund plus the miserly $2.50 rippoff charge refund on 23rd October. It does not take 6 days to honour the refund and I am not calling you, either do it or don't, I have emailed you with details, I am over tradesmen either not turning up, doing a shoddy job or doing a job and then ripping us off. If you honoured what you offered, then this review would not be happening. Kris, you said you had many an enjoyable time at parties in our house with my son Alex over the years, yet you did not offer a discount at the outset in consideration of your association, says a lot? Hence, I do most things myself as I know I do them right and efficiently with a minimum of cost. If it wasn't for the fact that I have had a bad week with my disabled wife, who is constantly in pain then I may not have even called you. Anyway, I guess nothing more is going to happen now, so as they say in France "au revoir". Less
Very good service, guys were quick, clean and reasonably priced. Had Dux 26L condensing unit installed. Super happy with it.
Very professional, quick response and a neat tidy installation. Very happy with the work carried out
Excellent customer service. Same day service call to replace faulty heating element and thermostat. All parts in the van and job completed with no fuss. Very professional company. Recommended.... More
Excellent customer service. Same day service call to replace faulty heating element and thermostat. All parts in the van and job completed with no fuss. Very professional company. Recommended. Less
Impressed with prompt and courteous service.
Very professional and prompt service. Highly recommend this business. I had a leaking hot water system. They attended the same day that I called them and advised I needed a replacement. Gave me a quote and did not charge a call out fee. My new hot water system was replaced yesterday and was done fast and efficiently. Big shout-out to Billy for a job well done. Much appreciated.... More
Very professional and prompt service. Highly recommend this business. I had a leaking hot water system. They attended the same day that I called them and advised I needed a replacement. Gave me a quote and did not charge a call out fee. My new hot water system was replaced yesterday and was done fast and efficiently. Big shout-out to Billy for a job well done. Much appreciated. Less
Very fast efficient and great value. Highly recommended.
Hot Water Maintenance attended to our needs promptly and professionally. No complications. Excellent service and competent professional staff. Thank you.... More
Hot Water Maintenance attended to our needs promptly and professionally. No complications. Excellent service and competent professional staff. Thank you. Less
Hi Kris On behalf of me 83 old mum at Strathfield South, I sincerely thank you. From taking my call at 8am Saturday you kept to your word and the repairs were completed by midday. This to me shows that you and your team have a Passion For Customer Service. I would not hesitate to recommend you and the team to anyone who is looking for a New Hot Water Unit or Servicing their existing unit.... More
Hi Kris On behalf of me 83 old mum at Strathfield South, I sincerely thank you. From taking my call at 8am Saturday you kept to your word and the repairs were completed by midday. This to me shows that you and your team have a Passion For Customer Service. I would not hesitate to recommend you and the team to anyone who is looking for a New Hot Water Unit or Servicing their existing unit. Less
The team at HWM gave us exceptional and friendly service. They responded quickly when our hot water system needed replacing urgently. They were efficient and professional and went over and beyond in their customer service. Thank you... More
The team at HWM gave us exceptional and friendly service. They responded quickly when our hot water system needed replacing urgently. They were efficient and professional and went over and beyond in their customer service. Thank you Less
Fast efficient and prompt service. Staff friendly and courteous. Installation of new hot water system was flawless. The company and their employees were highly professional and I would highly recommend them to anyone needing a reliable trusted business.... More
Fast efficient and prompt service. Staff friendly and courteous. Installation of new hot water system was flawless. The company and their employees were highly professional and I would highly recommend them to anyone needing a reliable trusted business. Less
Amazing same day service and neat installation, could not have been better! Great local company.
Very easy and helpful to deal with. Next day install. Competitive price. Great job by young local plumber. Cleaned up, everything taken away. Highly recommend.... More
Very easy and helpful to deal with. Next day install. Competitive price. Great job by young local plumber. Cleaned up, everything taken away. Highly recommend. Less
These guys are complete legends. Spoke to Chris and he gave me a great price on my gas heater and Reece, and Victor installed it same day. Now my wife and girls are speaking to me again, thanks guys š¤£š¤£š¤£š¤£ I would use these guys anytime.... More
These guys are complete legends. Spoke to Chris and he gave me a great price on my gas heater and Reece, and Victor installed it same day. Now my wife and girls are speaking to me again, thanks guys š¤£š¤£š¤£š¤£ I would use these guys anytime. Less
Thanks so much for you speed and service. Easy to work with.
Installed a Rinnai B26 instantaneous in place of my old storage water heater. Competitive price, efficient service, good quality installation and polite tradies. Great service overall... More
Installed a Rinnai B26 instantaneous in place of my old storage water heater. Competitive price, efficient service, good quality installation and polite tradies. Great service overall Less
They rang before, arrived ahead of schedule. Very professional. Quote was cheaper than others in area
Compared to the bigger players in the hot water system business, they offered us a highly competitive price for a Dux ProFlo 250 electric water system as well as fast turnaround times. Booking the job just 1 day after I got a quote, was a big bonus (their other competitors needed 2-3 days turn-around). Kon and Victor turned up on time, were approachable, friendly and professional at all times, co... More
Compared to the bigger players in the hot water system business, they offered us a highly competitive price for a Dux ProFlo 250 electric water system as well as fast turnaround times. Booking the job just 1 day after I got a quote, was a big bonus (their other competitors needed 2-3 days turn-around). Kon and Victor turned up on time, were approachable, friendly and professional at all times, completing the job in a tight indoor environment within 1.5hrs and cleaned up the site before leaving. Payment was done over the phone almost immediately after the job was completed. Highly recommended. Less
We highly recommend Hot Water Maintenance, as a managing agent we have used them on multiple occasions & have not been disappointed. We dealt with Chris to replace a Hot Water System on one of our propertyās recently, he was pleasant, knowledgeable & helpful, all the work that was done was tidy and professional. - Jennifer... More
We highly recommend Hot Water Maintenance, as a managing agent we have used them on multiple occasions & have not been disappointed. We dealt with Chris to replace a Hot Water System on one of our propertyās recently, he was pleasant, knowledgeable & helpful, all the work that was done was tidy and professional. - Jennifer Less
Honest advice and well priced. Their team was on time and did a great job relocating our HWS & electrics from inside to outside. They were efficient, clean and courteous and I would highly recommend. A true 5 Star Business - thank you.... More
Honest advice and well priced. Their team was on time and did a great job relocating our HWS & electrics from inside to outside. They were efficient, clean and courteous and I would highly recommend. A true 5 Star Business - thank you. Less
Fantastic response time and excellent service. Came out to repair my HWS within 1.5 hours after making the call. Couldnāt be happier and really grateful for a fast turnaround especially during the Xmas holiday period. Highly recommend ššš... More
Fantastic response time and excellent service. Came out to repair my HWS within 1.5 hours after making the call. Couldnāt be happier and really grateful for a fast turnaround especially during the Xmas holiday period. Highly recommend ššš Less
Quick and easy from referral from rheem. Receptionist knew what the problem was, Technicians were friendly and quick to work.
Have used this company (wollongong branch) 3 times now and each time have found the staff to be very friendly and know their products. Always on time as specified and prices very reasonable. Would highly recommen d this company.... More
Have used this company (wollongong branch) 3 times now and each time have found the staff to be very friendly and know their products. Always on time as specified and prices very reasonable. Would highly recommen d this company. Less
Very quick to respond then an excellent job of replacing HWS. Thank you Marty for not only a very professional job well done but the pipework is a work of art in it's own right. My new go to plumbers. Highly recommended.... More
Very quick to respond then an excellent job of replacing HWS. Thank you Marty for not only a very professional job well done but the pipework is a work of art in it's own right. My new go to plumbers. Highly recommended. Less
Quality work and great customer service recommended