LDR
2025-07-19T16:34:44.584Z
I’m writing this review to warn others before doing business with Liberty Door Repair.I scheduled an estimate for a commercial door repair. The technician showed up on time and quoted us $330. I told him we had other estimates scheduled with other companies and that I’d follow up. A few days later, I called back to approve their estimate and move forward. At that time, I was told the price had suddenly increased to $500, supposedly because they needed to bring in some kind of “expert” for the job.Although the last-minute price change felt suspicious — especially since they may have assumed the other quotes we received were higher — I still agreed. They said it would be a two-hour job, and we scheduled the service.When they arrived, the same technician came back — not with an expert, but with someone to assist with a ladder. The entire repair took no more than 15 minutes. I was clearly upset about being misled on both price and job scope, but I kept my professionalism and decided not to say anything.Things quickly went downhill when it was time to make payment.Instead of sending a proper invoice — like most businesses do — the technician demanded that we write our credit card information down on a piece of paper so it could be charged later at their office. This outdated and insecure payment method raised serious red flags.I told the technician that the business owner (I’m the Practice Manager at a medical facility) would need to receive the invoice via email and that she would pay it immediately. The technician became angry and hostile, insisting that they don’t send invoices, and then proceeded to call me a crook — in front of my team and clients — simply because we weren’t willing to hand over unsecured credit card info.I found this accusation highly offensive. I run a multi-million dollar business. The idea that we would risk our reputation over a $500 bill is not only insulting but completely absurd.To resolve the issue, I called their office directly. The person who answered said that they do in fact send invoices by email — contradicting what the technician claimed. I requested to speak to the owner. He called me back, but instead of apologizing or trying to understand the situation, he was even more rude and dismissive than the technician. It became clear that this type of unprofessional behavior comes from the top down.To add insult to injury, Liberty Door Repair didn’t send the invoice until two days later, even though they had been so demanding about immediate payment. Once we received it, we paid it promptly, as we had always intended.Here’s what you should know about Liberty Door Repair before hiring them:They change their prices after the initial estimate with no valid explanation.They overcharge for simple jobs (15-minute repair quoted as a 2-hour job).They use insecure, outdated payment methods and pressure clients to provide sensitive information.They accuse clients of dishonesty without reason or evidence.Their customer service — including from ownership — is unprofessional, disrespectful, and combative.I truly regret doing business with them. There are many contractors and door repair companies out there who value their clients, respect modern business practices, and treat people with decency. Liberty Door Repair is not one of them.Save yourself the stress and take your business elsewhere.
I’m writing this review to warn others before doing business with Liberty Door Repair.I scheduled an estimate for a commercial door repair. The techni... More