2026-06-01T22:52:40.841Z

Grace is always prompt, accurate and kind. She is always a joy to talk to.

2026-05-28T00:54:42.687Z

Elizabeth Cohen is the best. Was so helpful. she took the time to work the problem until there was a resolution.

2026-05-25T23:31:07.168Z

A big thank you to Ashley Cabellon for her kindness and professionalism in helping resolve my HOA late fee issue. She was responsive, understanding, and very helpful throughout the process. Great customer service is rare these days, and her assistance was truly appreciated!

2026-05-23T21:56:20.499Z

I had the opportunity to speak with Ashley Cabellon to get my mom's new portal set up. She was very helpful and friendly and provided all the information and links that I needed.

2026-05-19T18:44:45.239Z

Edited to update over 1 year later: Spark is phenomenal. Claire, Emily, Grace A, Grace S, the entire team--wonderful people to work with and have supporting your HOA. I will admit, no HOA, no community manager, no human being, no system is perfect, but Spark strives to do better, work harder and deliver quality results. And when things go awry (because who are we kidding, I'm running an HOA with a water system--something is ALWAYS up), they are ON TOP OF IT, instantly. No questions asked, it's done.My HOA is inherently complicated--as I mentioned, we run our own water system. We have 250+ residents plus the utility aspect. It's not a standard part of community management. Spark has stepped up to the challenge of managing us when other community managers I spoke to would not. They make my life 1000x easier so I can focus on water infrastructure. It's not 100% hands-off as some previous board members would prefer, but I don't want that. I don't want to become so detached from my residents and community that I lose touch with their needs and wants. That is all too common in HOAs.Spark advocates for my residents. They make sure we are keeping their best interests at heart. Because that's our job as a board. The residents aren't here to make their homes pretty for me. I'm here to make our community work for them. And Spark gets that and is here for it. If that's not what you're looking for in a community manager, maybe you should reconsider what you're doing in the first place.----Added April of 2025:Our HOA hasn't even finished onboarding with Spark yet, but we are so very happy with our experience so far. Claire Beszhak (same first name, I know) and her team are on top of it. They are correcting things that we've been asking our previous manager to fix for months. We were hesitant about switching managers, but these last few weeks have shown that the switch to Spark is 1000% worth it. I can't say enough about how much easier they are making my life, and again, we aren't even fully onboarded yet!

2026-05-15T13:07:24.131Z

Ashely was very helpful.

2026-05-14T00:41:17.214Z

2026-05-14T00:40:50.789Z

2026-05-13T22:42:03.676Z

2026-05-13T00:21:55.202Z

I worked directly with Spark Community Management for nearly a year as an HOA board member during a transition from another company.Pros: The onboarding process was smooth, and they were initially responsive and easy to work with. Their willingness to service more rural communities is a big plus, especially where other companies won’t.Cons: Over time, consistency and follow-through became concerns. While services are presented well upfront, execution often required additional oversight from the board. Financial items occasionally needed clarification, and project management was more hands-on than expected, with limited proactive updates.Transparency and communication could also be stronger in certain areas.Spark is a newer company, and that shows. They may be a good fit for communities that already run smoothly and just need basic support. However, for associations looking for strong structure, proactive management, and a more hands-off experience, it’s important to ask detailed questions and set very clear expectations upfront.

2026-05-13T00:20:00.845Z

I normally try to stay constructive, but at this point people deserve to know what’s going on. This management has given incorrect legal advice, handed out different versions of the bylaws to different homeowners instead of providing the actual governing documents, and has helped run this community into the ground through disorganization and lack of transparency.What concerns me most is that our private banking information was reportedly sent to the Philippines without homeowners being informed beforehand. That is something residents should have been clearly notified about immediately.An HOA is supposed to protect the community, communicate honestly, and operate professionally. Instead, there has been confusion, inconsistency, and a complete breakdown of trust. Homeowners deserve accountability, accurate information, and leadership that actually understands the governing documents they’re enforcing.

2026-05-09T00:21:57.395Z

Always helpful and friendly. They keep us informed and don't let us lose track of our many projects. Helpful reminders when needed which is great! Knowlegeable...or willing to get the answer for you.

2026-05-08T00:15:58.643Z

2026-05-07T23:24:15.487Z

Ashley was so kind and patient while helping me establish a payment portal. I thank her very much ❣️

2026-05-04T21:27:06.637Z

Ashley was very helpful and professional

2026-05-03T13:15:58.128Z

The Spark representative, Grace, that helped me with a payment matter did a wonderful job. Spark recently took over our HOA management and because of the change our auto-payment method had some issues. Grace was very professional and patient as we worked through the issue. Thank you, Grace!!

2026-05-02T00:44:28.913Z

2026-04-30T22:21:51.293Z

Lisie Cohen helped me by phone with instructions on how to set up HOA payments and several options. She was very friendly, patient and professional. I was also helped by Kelly in person at their SPARKS management office, who also was friendly and professional.

2026-04-30T16:59:04.717Z

very helpful and patient

2026-04-29T23:59:47.994Z

Ashley answered all my questions patiently and was very nice and helpful.