David Ashcom Heating and Cooling
2026-10-08T19:50:14.724Z
David Ashcom Heating & Cooling just installed a new heat pump in my 1500 square foot house and I'm extremely satisfied. In October 2026 (a week ago), they installed a new Coleman heat pump (16 SEER2, 2-ton, 2-stage) with a variable speed air handler. My house is now comfortable, switching automatically between heat during the cool autumn nights and AC during the day. I especially like the easy-to-use Honeywell 8000 thermostat, which lets me set the desired temperature and humidity without a manual!Why did I replace my old heat pump?I was tired of throwing money ($5000) at my old not-so-good Goodman heat pump - replacing the compressor, capacitor, two fuses, two AC pistons, and one thermal expansion valve in the past year - even though it was only 9 years old. Even after all those repairs, the Goodman could not maintain the set temperature or remove humidity, even when it's only 80 degrees outside. I was forced to set up a portable AC all summer to keep the house tolerable. Also the parts warranty was up in a few months.Why did I choose David Ashcom Heating & Cooling?1. Most importantly: I chose David Ashcom because of the owner's business philosophy, which is formed by the gospel of Jesus Christ.2. THIS IS HUGE! They offer a 10-year PARTS and LABOR warranty on new heat pump systems, as long as you keep a yearly maintenance agreement (currently, $240/year). In contrast, some installers offer only a 5-year PARTS warranty and a WIMPY 1-year LABOR warranty. When you are spending more than $10K on a system, it is critical to look for the best warranty possible. I can't afford any more expensive repairs.3. Everyone I dealt with was extremely competent, friendly, and polite - from my first phone call with office manager Chris to owner David Ashcom himself. Outstanding technician Kevin Ardrey came to my house to do a comprehensive onsite evaluation, expertly answered all 40 of my HVAC technical questions, and prepared the quote. The top-notch install team, lead installer Austin and technician Homero, made installation very smooth. They arrived on time, explained the process, were personable, cleaned up, and hauled away the old equipment. They even raised up the heat pump a bit and rerouted the condensate line to resolve a drainage problem.4. The company is locally owned and operated by David Ashcom - not by a faceless private equity firm. Owner David clearly knows the HVAC field; he once got on the phone and explained to me the factors involved in properly sizing a heat pump (2-ton or 3-ton) and why I might need a whole-house dehumidifier to maintain my desired humidity level. He also sent the technician back to my house for additional checks before sending a quote for a new system.Future HVAC work:In 2027, I want to add an AprilAire whole house dehumidifier (model E080) to maintain the humidity to my desired setpoint of 50%. I will be sure to call David Ashcom Heating & Cooling for this and all my HVAC needs. You should too!