2026-05-19T23:22:38.830Z

Prompt and professional!

2026-05-18T15:12:54.327Z

Always professional and polite. Thoroughly checked out our unit outside and inside. Would refer him to everyone.

2026-05-12T01:27:54.150Z

2026-04-28T15:38:42.503Z

I reached out to him regarding replacing the TXV on my 2-Ton Trane heat pump unit which was a R22 system. He informed me at the time of the call that he would be able to complete the job on my heat pump system and with parts and labor it would cost $908.53. So in order to confirm services that I would have to pay for the TXV part which was $349.09, and a time was scheduled for him to come out and take a look around the unit to make sure it was easily accessible. Coop stated he was not going to come out and do a diagnosis since I had already gotten one from another company he was just going to change the part in question. (I should have known he wasn't so reputable who runs a true business and strictly goes off what another business say and don't do there own proper diagnosis.) Coop and his son arrived at my home on 4/1/2026 @ 9:15am seen on multiple camera systems rushing taking their belongings on this side of my house where the heat pump system was located. My husband ended up working from home that day and looked out our side window to see Coop rushing and seeming to be very fidgety. At 9:22am my husband walked around the side of the house and Coop jumped in shock to see him home. After a while my husband proceeds to come in the house and look out the window during in which at the time Coop is supposed to be pulling vacuum on our system. When Coop saw my husband looking at him out the window ( he get his son to block the window so my husband cant see how much refrigerant is being recovered.) So, my husband goes back outside to ask about the refrigerant and was then told that we were low 4lbs. Mind you a reputable company came out a couple days prior and informed us the we had the proper refrigerant the issues with the TXV valve. So, OK at 10:21am he informed my husband that he had to leave to go and get a supply of R22 refrigerant to put back the 4 lbs that was all of a sudden gone from a couple days ago. (I'm not sure how this happen when the system hadn't been running and there was not a leak on the compressor.) He and his son returned at 10:42am rushing to finish the job due to earlier him stating he has to hurry up because he is son has to be to work at noon and he has to get some work out of him. Well here is another lie from this non disclosure of his. "It states labor would be approximately 3 to 5 hours", so you mean to tell me between 9:26 and 10:21 am you pulled and completely recovered old refrigerant, removed the old TXV, replaced / brazed the new valve using new seals, replaced the filter drier, ensuring the sensing bulb was correctly position and recharged my system properly in that short amount of time. By 11:20am he was asking my husband to turn on the A/C inside the house never informing us when he came back that he had put 407C refrigerant into our system. Never did we discuss him pulling R22 from our system and mixing it back with 407C. So sir if my system held 6 lbs of refrigerant and you recovered 2 lbs of R22 but had to put back 4 lbs of the 407C, you mix the Freon and locked my system up. He stayed at my home long enough to see the system turn on and he hurried up and left. My husband monitored the system after her left and notice not even 3 minutes after he left that the compressor was making a funny noise. He called him back and told him that there was an issues and the compressor wasn't sounding right and he states he did his job and it wasn't his issue. This system didn't run 2 full hours before completely going out. This guy mixed refrigerants and locked up our compressor. I reached out to him and his only resolution was that I signed a non disclosure, but yet you did follow the rules of your own non disclosure because it states you would " recharge system with existing refrigerant" and this you did not do you contaminated my system with 407C the oils mixed and locked up my compressor. I have proof of paper work from 7 reputable companies that this was the root cause of my problem. Your wanna be business is already listed as dead pooled it will just go down even more.

2026-01-05T03:01:38.155Z

These gents arrived and were my heroes for the week. I just bought my first house and turns out the heating system was old and done for and the sealed system in the unit was leaking. It was as old as the home itself so long overdue for a replacement. Mr. Cooper came out and promptly diagnosed the system. Asked for his recommendation on brands and within the same week completely redid my entire AC and heating system. Him and his team were professional, friendly, thorough, and clearly proud of their work which reflected on the final product. Feeling that warm air kick on after sleeping in the cold for so long was such a satisfying feeling. Thank you guys for the great job and I will recommend you to everyone that I know and will use you for any service I will need in the future.

2025-12-12T19:44:37.062Z

2025-11-29T17:13:40.534Z

He came out here to our house on the coldest week of thanksgiving and was very professional and understanding! Got the job done in a timely manner! I will definitely call him back if I have any more trouble… Price is very reasonable! Thanks again

2025-10-10T18:40:12.649Z

2025-09-29T15:29:52.857Z

When your AC goes down there’s no time to fool around!!! You need somebody who KNOWS what they’re doing AND somebody you can TRUST!! I read many positive reviews about Coop’s Heating and Air so I gave him a call. He didn’t disappoint! He responded within minutes of my call and showed up the next morning!!! He quickly diagnosed a refrigerant leak…which he attempted to repair but told me up front that it was possible that it could not be repaired. Unfortunately that proved to be the case. He showed me where the leak was and explained why it could not be repaired. He then provided professional consulting as to what my options were and supplied written quotes for each option the next day. When I decided to replace the entire system he kept me informed every step of the way during the week it took to order equipment, receive it and schedule a time to install it! He and his technicians were consummate professionals…they were very considerate of our home, even removing their shoes before entering without being asked to do so!! They installed the entire system in less than five hours and even cleaned up before they left! As you might expect my chosen option was not cheap…but my own research indicated that it was competitive. Mr. Cooper showed himself to be not only highly knowledgeable…but totally trustworthy!! And when calamity strikes that’s what you need!! I HIGHLY RECOMMEND Coop’s Heating and Air Services Plus, LLC…

2025-06-26T12:52:53.266Z

I had a great experience with Coop’s Heating. They were incredibly responsive and helpful throughout the entire process of fixing my HVAC system. The team showed up promptly, clearly explained the issue, and completed the repair efficiently. Not only was their service top-notch, but their pricing was also very reasonable. It’s refreshing to work with a company that’s honest, professional, and committed to customer satisfaction. Highly recommended!

2025-06-23T21:55:56.817Z

I called Mr Cooper late Tuesday afternoon and told him my HVAC problem. He stated he could come Wednesday 10:30. Very prompt! He and his assistant checked inside unit and outside unit. Diagnosed the issue and repaired. Fast, friendly, and very helpful! I will definitely call again next time I need HVAC maintenance or repair.Respectfully,Ms L. Jones

2025-05-18T00:28:50.585Z

I want to thank Mr. Cooper and Thank God for Mr. Cooper!!!! I am a renter and my services went out on a Thursday night. I called my landlord (which shall remain nameless, for now) and he told me that he couldn't get anyone out until Monday of the following week. Well that same Friday was due to be the hottest day of this year 2025, with temps to reach in the 90s. My landlord was ABSOLUTELY UNCONCERNED, because his home had air conditioning. I told him that I was an asthmatic and it made no difference. There was no sense of urgency!!!!! I called Mr. Cooper as soon as I got off of work and came home to a mobile home that had an inside temp of 90 degrees because I immediately had an asthma attack. He said I will be there first thing in the morning!!! He came out and evaluated the situation and found that my landlord and his workers had been doing sorry patch work with the system. But not only did he fix it correctly, but he had my system running better than it had before it went out!!!! This man is nothing but the truth and I encourage ANYONE that has any HVAC problems to call him ASAP!!!! He will take EXCELLENT care of you and he truly cares about his clients!!!!!! ❤️❤️❤️❤️❤️

2025-04-21T20:51:21.726Z

Coop’s Heating and Air was just amazing! Great customer service as well as knowledgeable. He walked me thru every step and explained what was going on and even gave more details about next steps. I would definitely recommend 10 out of 10!

2024-12-04T19:16:22.564Z

2024-10-29T21:11:15.385Z

2024-09-29T13:03:16.882Z

Great company

2024-09-23T18:49:24.585Z

Highly recommend for the knowledge and expertise on HVAC and incredible professionalism!

2024-09-18T11:53:46.932Z

Coop was very professional, arrived on time. Gave me a good price and fixed the problem. I'm very satisfied. I haven't had anymore more problems with my unit. I will definitely recommend him to anyone. Thanks for being here when I need you. 😊

2024-09-15T21:27:34.807Z

2024-09-12T20:16:51.058Z

I had a fantastic experience with Coop’s Heating and Air! Corey was professional, knowledgeable, and incredibly efficient. He traveled to Garnet NC and arrived on time, diagnosed the issue quickly, and had my system up and running in no time. The quality of work was excellent, and he took the time to explain everything in detail, which I really appreciated. I highly recommend Coop’s heating and air for anyone looking for reliable and top-notch service!