2026-01-03T14:51:47.347Z

I had purchased the Tanker right before Christmas, and it arrived damaged, where the lid would not fit onto base (base warped possibly-not sure). Needless to say, I was quite disappointed as I was excited to get canning. I contacted Denali and was helped by Charlotte, their Customer Support Rep, who was very understanding and willing to find a solution to my issue. After sending her photos and a video of the issue with the Tanker, she promptly sent same to the QA team for review. After the QA review, they offered to send me a replacement unit. The fulfillment center was closed for the day (it was a Friday) but Charlotte offered to ship it out the following Monday. All of this happened within a couple of days before Christmas, so I was excited to know that this company made things right very quickly. Charlotte was wonderful to work with and always kept me updated as to the status of my issue/shipment of new unit.

2025-12-26T14:52:01.440Z

I realized I hadn’t received my order. I could see the transaction had gone through but I couldn’t find my confirmation email. I reached out to Denali customer service. Within a very short time I had an email explaining I had entered my email wrong so I missed out on the shipping information email! The order was on its way with tracking! This company came highly recommended and the prompt customer service has confirmed the integrity of this company!! I am looking forward to good quality products and great customer service!! Well done Denali!! Well done!!

2025-11-11T20:48:08.224Z

Charlotte responded in a very timely ,positive way. Extremely informative. Very helpful. Thought of issue s I d not realized were pertaining to my question.. Answering and completing my question a needs. Glad to have her handling the account.

2025-10-13T19:01:06.503Z

Lost the pressure posts and weights for my Tank pressure canner. The 10 pound was listed as out of stock. The customer service representative helped us get what we needed, and said she would send the 15 pound set ( which hasn’t arrived yet). She was friendly , professional, and got what we needed to be able to can again.

2025-09-11T22:36:29.543Z

I pre-ordered my Denali Tanker before they were ready to ship and Charlotte went out of her way to keep me up to date on the status of my order. She also responded quickly and thoroughly to two sets of questions and overall was friendly, helpful, professional and knowledgeable. You can't beat this company for customer service!

2025-09-06T10:08:21.932Z

I received a quick and professional reply to my assistance inquiry. I have used my canner several times this summer and look forward to many years of safely preserving food from our gardens.

2025-08-26T17:34:50.622Z

I was totally blown away by such a kind and thoughtful response to my inquiry for a replacement power cord for my Beast dehydrator. I didn’t even have a chance to use it yet before a chimney fire caused our home to be totally packed out for the repairs and restoration. When our house was ready to get back into and our belongings were finally returned 8 months later many items were missing. Charlotte’s response to my request for a power cord expressing such kindness and concern for our situation was truly heartwarming. Then when I asked her later what other accessories I should have that were also missing she promptly included everything that I should’ve had l in a shipment to me…all at no additional charge. That kind of customer care is truly a rarity..not typical with most companies. I have the Denali Pressure Canner and have loved how easy it is to handle all my canning needs. I was looking forward to the same experience when I ordered the Denali Beast Dehydrator.. so it was distressing to find that the necessary components were missing. Charlotte promptly solved that problem for me.. way beyond my expectations. If Denali has anything else i might need I’d surely get it from them first.Thank you Charlotte.. Denali’s Customer Support Rep… You’re a real hero and a blessing to know.

2025-07-16T17:26:02.204Z

I love these canning lids. I haven't had a failure yet, and I'm so excited to start the canning season with a new batch of lids.The system accidentally put my old address in, and when I noticed it, I sent an email right away to have it changed and Charlotte responded so quick, and changed my shipping address for me. I love how quick their customer service is to help! I'm now currently eyeing that dehydrator next.