2026-11-13T16:23:15.843Z

2026-11-12T20:36:24.671Z

I was very pleased with my experience. I actually ordered the wrong size bracelet but they promptly got my return and sent it correct size quickly. Thank you for your help

2026-11-09T21:51:53.869Z

The Staff at BWJames in Cleveland Tn. are amazing!!! My wife’s diamonds ring had broken. Her knuckles have arthritis and are swollen badly. Repairing the ring in the conventional way would’ve work. I asked if they could make the ring with a gap at the bottom and a gold bead on each side of the gap. They knew exactly what I was talking about!!! The ring is beautiful!!! Thank you BW James.

2026-11-07T19:18:21.900Z

Kendall was awesome and so very helpful! She was knowledgeable and her feedback was great when we had questions. What we liked about her was she was down to earth and easy to talk with.

2026-11-07T18:31:26.329Z

Katelyn and Makayla were very helpful and enjoyable to work with.

2026-11-04T19:44:37.621Z

Love Makayla!! She’s the sweetest!

2026-11-03T14:51:44.974Z

I couldn't be happier with my experience here! From the moment we started looking at engagement rings, the team has been incredibly kind, patient, and helpful. They never made us feel pressured and were always willing to answer questions—no judgment at all, even when I have no idea what I'm doing in terms of jewelry, lol.Kayli deserves a special shoutout—she’s been so great to work with! She’s approachable, friendly, and always makes me feel remembered and welcome every time I come in. Whether it's helping with questions or giving my ring a quick clean, she’s consistently kind and genuine.I love it my ring!! It’s exactly what I hoped for. I’m so grateful we chose this store. It’s been such a positive, reassuring experience from start to finish.

2026-10-30T22:42:52.219Z

2026-10-29T22:31:28.229Z

The quality and care each piece is made with and the welcoming atmosphere of the store is amazing. This is my second ring from here only because I lost my first but it was well worth the trip and cost to get a new one!

2026-10-29T19:33:05.490Z

High quality jewelry and awesome folks !

2026-10-24T22:11:22.645Z

2026-10-22T17:23:23.750Z

I had a great experience here! The staff is very friendly and helpful and did a great job with my ring cleaning. Thank you!

2026-10-20T16:25:49.296Z

Kendall was great!!!! We feel like we made a new friend

2026-10-16T17:27:53.717Z

Beautiful Ring... words do not begin to describe this work of art. Fantastic customer service and communication during every step of the process.Had to get the ring resized due to my mistake and they were simply wonderful.I highly recommend these folks, and they will be my first choice in future purchases.Hugh

2026-10-15T18:08:43.373Z

2026-10-14T14:14:45.833Z

I live out of town and was passing through Cleveland, stopped in and Broadrick fixed my bent ring. He was so nice and helpful.

2026-10-13T23:23:04.833Z

2026-10-11T21:52:02.322Z

Positive experience making an earring purchase. The ladies assisting me were pleasant and professional. Appreciate BW James support of Civitan and Special Olympics.

2026-10-11T17:35:02.409Z

Beautiful ring and great customer service!

2026-10-11T17:28:45.751Z

5 Star for sure!! My husband loves his wedding band! Thank you BW James jewelers for taking good care of us! I recommend them to everyone