2026-08-18T16:54:39.429Z

We booked this maid service for the first time, and unfortunately, the experience was incredibly disappointing and significantly disrupted our day and the rest of our week.We called the evening before to confirm our 9:00 AM appointment and what we were having cleaned. Because we both telework and have pets, we rearranged work schedules and meetings to be available for the initial walk-through and coordinated our animals around their arrival.When 9:00 came and went with no communication, we waited about 30 minutes before reaching out ourselves. We were then told they were still at another job. We tried to be understanding and continued waiting. After another hour passed, we were told they were having car trouble and everyone was tied up with the mechanic. Ultimately, after we had been waiting for hours, they called to say (after we called again) they would not be coming at all.We completely understand that unexpected circumstances and vehicle problems happen. Our frustration was not that something went wrong—it was the lack of proactive communication and reliability throughout the morning, particularly after we had specifically confirmed everything the night before.Having an in-home service scheduled requires planning. We rearranged work and meetings, prepared the house, coordinated our pets, and planned the rest of our week around having the cleaning completed that morning. Being told hours after the confirmed appointment time that no one would be coming left us scrambling to rearrange everything.I noticed that the existing reviews are overwhelmingly positive but appear to be from previous years, so I felt it was important to share our recent, firsthand experience. I genuinely hope this was an isolated situation, but I’m sharing this so someone else can make an informed decision and hopefully avoid finding themselves waiting for hours for a confirmed appointment that ultimately never happens.Unfortunately, for our very first experience, the lack of communication and reliability left a very poor impression.

2025-12-16T21:20:11.672Z

They done a great job and were very proficient

2025-09-02T18:58:22.291Z

I had a great experience with Solution Shine Cleaning Company. From the start, the owner, Lucas, communicated very well and was professional. He made sure the cleaners knew exactly what to do before he left, which gave me confidence right away. The cleaners themselves were efficient, cleaned up after themselves, and didn’t need much direction. The execution was excellent, and I would definitely use their services again!

2025-07-24T19:50:43.694Z

STOP EMAILING ME. I never gave you permission to email me, and your unsubscribe links don't work! Fix your links and I will delete this review. Why are you spamming people without their consent?

2025-07-15T13:27:53.856Z

STOP EMAILING ME. YOUR UNSUBSCRIBE LINKS DONT WORK.