2026-04-26T17:06:09.762Z

We used this service for our wedding (5/5/2025) and we were extremely disappointed in the service we received. The limo smelled of cigarette smoke (I have asthma), the music system was extremely hard to use and the driver was not any help in setting it up, there were mechanical issues with the limo itself and it was SUPER hard to get inside the limo. There were no steps into the limo, and a member of our wedding party actually fell trying to get inside.In short, I would not use this service again and would suggest everyone look somewhere else. The only reason I’m giving them 2/5 stars is because they did pick up and dropped us off where requested.

2026-03-30T15:42:04.407Z

The driver was very accommodating and the price was very competitive. The only issue was the bathroom on the bus had a bad smell.

2026-03-07T20:50:40.651Z

We ordered tjhis service very last second for a school trip, and they were so accomodating and easy to work with. The driver was reliable and very kind. Prices were so awesome. We would super recommend!

2026-02-18T17:05:53.759Z

Really good

2026-02-08T22:57:03.452Z

Booked 2 coaches for a trip to Toronto for a 3 day/2 night school competition trip. Best decision ever! Company was great to work with from the booking, to the payment, to day before reminder, and phone confirmation from drivers. Coaches were spotless, had huge luggage storage, extremely comfortable seats and great communication with the drivers for specific pick-up directions. They even load/unload your luggage. Professional, friendly, and competitively priced. We will definitely use them again.

2025-12-29T07:05:59.288Z

Again our driver was great. We had Abdual. He brought us to Pearson during the snow storm. His driving was exceptional. I would like to request him for our pick up on Jan 4. Thank you. 😊

2025-12-03T18:45:44.581Z

2025-12-01T15:07:49.964Z

Our driver was on-time, very pleasant and got us to and from our event safely. The whole process was really very simple!

2025-11-20T01:32:23.551Z

Top Bus provided transportation for our U15 hockey team. The driver was on time, he was friendly and helpful. He even took some of the parents to a restaurant after dropping the team off at the rink. He went above and beyond what was required. Great job!

2025-11-03T19:21:17.028Z

Top service. Very adaptable and on time

2025-10-25T14:50:25.967Z

The driver and communication with the staff was excellent

2025-10-13T20:19:12.441Z

This company is absolutely disgusting and should be ashamed of themselves. I booked a limo for myself and 7 of my friends for our prom 2 weeks in advance back in May. On the day of my prom, 5 MINUTES before the arranged arrival time I got a call saying the limo was in a supposed car accident and was unable to pick me and my friends up. The worker on the phone gave me two options, I either had to wait an hour for a replacement or I could get a full refund. I asked for the full refund as my friends and I had to arrive at the prom in 30 minutes because the doors closed after that and we wouldn’t be allowed in. On a big night that was supposed to be full of fun and partying we instead were left stranded at my friends house with no transportation to our prom. We thankfully got rides from some friends and their parents but this whole situation was extremely inconvenient and stressful. On the phone with the worker who informed me the limo was not coming I asked multiple times if I would get a full refund as per the contract signed I was supposed to receive a full refund if the cancellation was due to the driver or company and no fault of my own. After the night of prom I kept waiting for the refund but it never arrived. My father and I called the company 10+ times to ask about the refund and each time we have been met with the same made up excuses that the request is being processed. At one point I was even told the refund would be sent within a few weeks. That was 3 months ago. My father even submitted a claim on better business bureau and we have been met with no resolution. It has been over 5 months of waiting for a refund and none has been sent, not even an apology or explanation. I fully believe this company is a scam out to get your money and would NEVER recommend them to anyone. Worst experience ever and no one should ever book with them.

2025-10-13T19:41:55.790Z

If I could give this company less than 1 Star, I would. We booked them for my daughter's grad on May 30. We received a call 5 mins before the scheduled pickup time and they informed us that their car was involved in an accident and they won't be able to service us and would issue a refund. Since, then I have logged over 10 phone calls to them and have not received a refund. I have also submitted a complaint with the Better Business Bureau. I would never recommend this company and believe they are a complete fraud. Stay away from them!

2025-10-02T21:56:24.447Z

I would not recommend this company to anyone and would actually encourage people to look elsewhere.We hired this company for our wedding day, spent ~1500$ for a 20 person Limobus and provided them with very clear instructions regarding timeline of the day, on several occasions. The company even called us to review the timeline a day or two before which felt assuring.Come the day of, they were an hour late to pick up my now wife, the bride to be, causing her to be 1.5 hours late to our first look. She ended up taking an uber to the venue to avoid being any later, and showed up crying due to being so overwhelmed. We called the Limobus several times during the waiting period and they didn’t answer. We then messaged them and they responded defending the driver being late, saying he was exactly on time. We have several emails and text messages with the itinerary to prove otherwise. We then tried to contact them after the wedding to discuss this further and they ignored us on MULTIPLE attempts.The driver was not only late bringing the bride to the first look, but they were late driving the bridal party from the first look to the venue as well. Causing our ceremony and whole reception to be an hour late. This transpired horribly and I can honestly say it put a huge wrench in the day. The transportation is a vital piece of things going smoothly on this day you get once in a lifetime. I would suggest that no one trusts this company with this responsibility.

2025-09-26T19:22:02.753Z

Driver Navjot was great. The company ended up over booking and forced the driver to leave early with all of our things. No one at head office cared to help me find my stuff, which included medication.Be aware that they are not open 24 hours. If you need customer service after 6pm, good luck finding someone that'll pick up your call. Even during the day customer service is abysmal.

2025-09-26T02:31:36.983Z

Left early with our things and did not answer the phone. Lost 200 dollars worth of things and has to take an 80 dollar Uber.

2025-09-15T14:13:29.391Z

Booking was well supported and made easy, Bus was clean, on time, safe and efficient. My staff had a wonderful trip to the ball game, and the Jays WON to cap off a great experience. Thank You, we will be back!

2025-09-10T16:59:20.198Z

Great experience all around! I needed two buses very last minute for an event. The communication was fast and reliable (both with the booking agent and the drivers). The buses were clean and spacious, and the drivers were very nice. Would absolutely use them again.

2025-09-03T15:06:55.351Z

My experience with TopBus was fabulous. Extremely accommodating, polite and openly communicative from start to finish - and they undercut every other transportation company. Super happy with this company.

2025-08-27T17:22:22.707Z

Unprofessional, not reliable. left without a transportation on a big day and they did not even attempt to fix the situation, horrible customer service. Don't book unless you want disappointment